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Review by Firdaus Nagree4 years ago
Last October I decided to finally fulfill my dream of diving in the Galapagos. After looking around online I found Diveworld. I spoke to Matt Howell who was very pleasant and helped me find a boat that was available.
I was told that I had to decide asap as there were only a couple of spaces left on the boat - I felt very pressured but decided to pay the deposit as I didn't want to lose the opportunity.
I also told Matt that some friend of mine may book as well and he promised to arrange a retrospective discount.
3 other friends booked and when I reminded him of this he completely backed out of it. I had paid the deposit so there was nothing I could do.
After the money was taken the level of service I received was non existent.
A friend mentioned that I might need a VISA to transit through the USA - Matt didn't even mention this to me and had I not specifically asked the question I would have been rejected at US customs.
He also tried to put me into a shared hotel room with one of my friends during a transfer, when we had agreed a private room.
He had verbally agreed when we agreed the price that he would include the BCD rental - when i reminded of this he pointed me to the terms and conditions and said we never discussed when we did - totally my fault for not taking it in writing before I paid the deposit.
Diving in the Galapagos was amazing but I also found out what other divers paid booking the same boat both earlier and later then I had booked and Diveworld were 30% more expensive! Also the boat was not full, so in the end I realised MAtt used the oldest trick in the book and pressure sold me, knowing this was a dream trip for me.
Great boat. Amazing diving - go there JUST DONT BUY FROM THIS COMPANY. You can definitely get a better service and price elsewhere.
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