Sales rep promised Dish would work with my smartTV. It does not work with LG smartTVs. That in and of itself didn't make me mad, I thought, easy mistake. But when I called a couple days after installation to say "yeah, it doesn't work like you said it would, I'll need to cancel" they informed me that even though the product could not do what they said it could, they would still charge me $400+ in early termination fees to cancel. Are you kidding me? How has no one taken these guys to court yet? I'm stuck with a product I can't use for a year. If you are thinking of buying, Don't do it! It's not worth the risk, something goes wrong-even on their end-and they will stick it to you. There is no desire to be fair or make the customer happy.
Review by Erachie3 months ago
I had Dish for a time and then I closed out and my service was stopped in a matter of a day or less. Then I got a bill for the next month. When I inquired they said they had switched carriers and that I had to do it through Sprint. I called Sprint and got run around and around and around and back to Dish and back to Sprint and this went on for HOURS per day for a couple of weeks. I thought I was going to have a stroke at times. One time I literally told my story through FIVE transfers and the fifth guy actually knew just whom I needed to speak to and transferred me to ....the first guy. This went on and on and finally Dish said it was okay, forget about it. Understand, my SERVICE was disconnected all this time. One person felt so bad she put me back to the CEO office and the exec only wanted to talk about WHO let me get back there to him and, yes, it made perfect sense to him that they could understand my disconnect notice well enough to cut off my service but still charge me.
About 5 years later I moved and tried to get Dish installed. They had me for TWO months back bill...they never had fixed it like they said. So, me being an easy going trick, sighed, Okay....and I paid the 129.00 that they were stealing from me for two serviceless months. Then the guy told me I'd have to pay a 100.00 (99.99) installation fee because I was, "delinquent."
I was a teacher and I taught quality and used examples like Netflix: GOOD company and Dishnet: AWful company. Sued in 48 states and lost every one. Whatsa matter? Couldn't screw Alaska and Hawaii???!!
Review by InStitches4 months ago
At a time when American's is looking out for each other and trying to stay home you deprive your customers of viewing free HBO without a replacement. It's obvious that you don't care anything about your customers, maybe your customers should be as heartless and say goodbye.
You better hope direct TV is doing what you're doing. If i will be with Direct TV next month
Review by Strauzen4 months ago
These people are harassing customers that are past due at a time when everyone is trying to survive this covid-19. After I cx their service they have the gull to send someone at my house to pick up equipment. Just unbelievable, money is all they care about. They Sell you a package when you get your bill it's outrageous.
Review by Potatopiepr4 months ago
I have been having dish for years because of my parents, but I regret it.
1. They give you one amount and later charge you another.
2. They put you in long contracts for 2-3 years and prices go up.
3. Do not do automated payments because they will be taking more than agreed from your account and will charge all kinds of fees.
4. One time I was making a payment and during the transaction I received a call. So I went back and continue my payment. When I look at my account I noticed that I had 2 payments made to dish 2 minutes apart. I did not click submit payment the first time for it to go through. I called to request a refund and they refused.
5. My money was taken out my account without my permission for a delayed payment. That's not right. I could have paid the fees myself, but they did not had the right to take again refused to returned my money.
I have been very unsatisfied with Dish Latino service.
Review by Hachiro10 months ago
Just cancelled my service after 2 months of service. I prefer to pay the required $476 fee than to do business with a dishonest business. Dish Network sent me a mailer offering a $100 dollar Visa card to become a new customer. They said it would take 6 to 8 weeks for me to get the card. After talking to them two months later, their management called me a liar. They said that the offer had expired and I was not telling them the truth. They are a business that does false advertisement to get customers. This experience has been horrible and distressful to me and my family. Today is November 21, 2019 one week before Thanksgiving. Hope they can enjoy stealing our money. We will never do business with them again.
Review by Ömerül11 months ago
Dish came highly recommended and for the first 5 months, we were happy with the service we received. Recently while living in California, our reception began going from HD to Analog back and forth and showing codes of 12-12-11, 11-12-11, 005, 120, 015A and 004, to the point we can't watch even one program continuously.
We have called DISH representatives twice. The first representative was very nice, however wasn't sure what to do to help us. At this point, we felt it was a problem with our Wingard G3, and we were going to contact Camping World where we purchased it. After arriving in Texas, reading DISH reviews from other RVers, we realized we weren't the only ones experiencing this problem. We again contacted a DISH representative. This time we were told that this is a software problem that is being worked on, however the representative had no suggestions for us as to when this issue would be fixed. We continue to experience the same issues, as do others, and we continue to pay our bill, while being frustrated with this issue and unable to watch our favorite programs. HELP! We are VERY frustrated to say the least, and we may need to change providers if this issue isn't resolved soon. The problem began on April 23, 2019. When will this be remedied????
Review by Foxtanz1 year ago
I absolutely love DISH network, I actually read the fine print no one reads, the price advertised is the real deal. When it comes to their signal, it's impressive. I had a storm blow that went on for a couple hours and I had no signal interruption. Don't know why people say signal is always bad in a storm. I have yet to call customer service for assistance. The self care portal through the website is wonderful.
Review by Harsimran1 year ago
Always lose service and they missed both appointments I made. Worst service ever and when you call, the representatives barely speak English so you can't understand them. Love watching a movie and right when you get into it it cuts off. Do not ever get dish
Review by Bugbear3 years ago
I paid their every increasing prices long enough. Finally my husband and I cancelled with Dish. We were charged for terminating our agreement early - an agreement that we didn't even know we had. We had been customers over 25 years. In the middle of disputing this charge - they sent our account to Collections!!!!!!! I had never been late on a bill, I had just not paid the termination fee yet as I was asking for clarification. Thanks so much Dish for dinging my exemplary credit report.
Review by Nompilo3 years ago
I have been a Dish Network customer many years ( est. 12-14 yrs). About 8 months ago, the receiver went to "receiver heaven" in our living room. Called and they sent a replacement that was a little different from the older, broke one which we returned in their box. But this new receiver is "JUNK" .. And now after 6 or 8 Dish Network techs have been out here, the piece of junk STILL has the same problem ( looses signal).
If I was not married I would jerk this junk out and off my house and shoot it with a shotgun, bc it is pure jJUNK...made In Mexico.
My advice to anyone is DONT BUY DISH NETWORK & think hard before you get married!
Review by KendraCottrell4 years ago
I was quoted 79..00 for a year.They tried to take a payment off my card it was decline so they raised my price to 124.00 .I wanted to pay at a store and not have them take it from my credit card. You should have a choice to pay how you want too.Dont get sucked in .Always ask questions .
Review by Lascalle4 years ago
Me and my boyfriend upgraded as a x-mas present to the hopper the joey and the two mini jellys. We been with dish network for over 20 years. My sister was telling me that she got direct t.v and the specials they was offering and that's why we upgraded from two old receivers to the new equipment. I recorded the conversation and the recap making sure that the bill was going to stay the same unless we order something on demand. Agent Agreed that we would only pay $58 and some change before taxes. She did say we would see a one time fee of $15 for equipment upgrade. We Agreed So we get our bill in February and they charged us $76 on our bill. I called customer service loyalty department played the recording of the conversation me and the rep had agreed too. She put the sup on the phone I don't believe he was a supervisor he was rude did not want to listen to the recorder or nothing. He said there's nothing he could do I recorded him being rude and nasty to me too. I called again recorded the conversation and the lady was willing to give me a $10 credit for 6 months I was so upset I hung up because I was going to look for a different provider. She said if we still we want the offer it will still be in the notes for us to receive it. I called again today got another rude agent didn't want to help didn't want to offer anything and he said we exhausted our discounts. I told him I'm going to exposed them for the liars they are and all them should loose there jobs and a law suit should be filed because of there improper training and misleading false advertising that they tell there customers. I tried to reach corporate but all I heard music waiting and waiting and waiting to speak to someone. Also I'm going to do a report with 2 wants to know and I already reported this to Fox 8 Please people Record all your conversations with anyone because these reps will lie just to get credit or a bonus for any deals or promos you agree too. I use to work as a rep and a quality inspector and you would not believe these lies these people will tell I'm also going to do a video on my you tube channel of the recordings so yall can hear I will update it by 02/19/2016. My youtube channel is Kelly MoneyBagz/youtube.com
Review by BarbaraBarron4 years ago
I wanted to do this review for a long time. A friend of mine switched his service from Comcast to Dish network 4 years ago. Dish network set up an install time to come to his house to set up the new service. Being a former Comcast supervisor he asked me to come to his house to make sure that the technicians did the install correctly. The day they came to his house they sent a tech that was trying to give the rush job. The house had a summer kitchen in the back of the home.
The normal place to put a dish is on the roof or at the top near the roof on the side of the wall. The tech pulled the ladder off his truck and was to lazy to climb up higher on the ladder to put the dish where it needed to be. He installed the dish on the summer kitchen. I tried to be nice and ask the tech to make sure that the dish would be put where a signal to peak the dish could be found.
He kept telling me that this would be fine. I stood there watching him and thought to myself this guy is a nut. After the install he went inside and told my friend that there would be other techs coming another day to install the equipment. I asked him if he was kidding? I asked him why he could not do the full install? I told him that my friend has waiting for 2 weeks for them to get there and now has to wait a few more days with no TV. I called Dish and asked them is this the way they do business.
I advised them that as a former Comcast supervisor I did not understand why the same tech could not complete the full install. The said they where sorry and that someone would be out in 2 days. Then 2 days later they sent another new techs. I was there when the tech arrived. He came an I showed him what rooms needed to be installed. He walked around for about 10 minutes before telling my friend that he did not have with him what he needed to do the install. He said he would reschedule for another tech to come and finish up.
I was irate I called dish again and told them that this was crazy. I asked them why my friend had to wait more days and not have TV. I told them that he paid you for a new service and now it has been over 3 weeks and still no new service.
After 5 more days the techs where scheduled to come to the house between 8 and 12. We waited and waited that day until after 3 o"clock. I called Dish after 12 and asked them when are the techs coming? I advised them that they where now 3 hours late. They advised me that the techs would not be able to get there at all. They told me that they over scheduled and that the techs would not have time to come that day and that the would have someone come tomorrow. I was so angry with them I asked them If this is the way they real all there new customers.
I then went back the next day to wait for they techs again. When they finally arrived 2 techs where sent. I showed them what rooms needed the install. These 2 techs did not have a clue how to lay the cable. I had to go upstairs and show them how to fish the carpet so that the wire was not stapled around the door frame. I also had to show them how to get into the front bedroom without the cable running around the closet door frame. I showed them how to go into the closet and I my self had to drill a hole through the wall of the closet.
I pretty much ran the cable myself or there would have been such a mess that anyone coming in the house to use the bathroom would have tripped on the cable. The would have run it in front of the bathroom door. I could not believe that these techs did not know basic cable correct install. If they leave cable where people can fall over it they could have been liable for someone getting hurt. After they left I then advised Dish that they need to train the techs better that it is not the customers that should have to do there installs.
About a week later I received a call from my friend who told me that the TV kept going off and he asked me to come and see if I could find out why? I went to his house and did some troubleshooting. The signal kept dropping and the TV screen would say acquiring a signal this will take about 5 minutes. After 5 minutes the TV would come on again and the picture would return. My friend had a 2 year contract and every day no matter what he would what the box kept crashing. He could not watch a whole movie that usually runs about 1 1/2 hours without losing the signal every time.
I was there a lot because I would go down to keep him company so I was seeing what was happening first hand. I don't care if it was day or night. Rain or sunshine those boxes would crash over and over and over again. My friend was paying $189.99 a month for the fully loaded package and never got to see a movie in full. I called Dish throughout the first six months and they would issue small credits for no service off the bill for the six months. That 30.00 lousy dollars.
After 1 year of this bull crap. I called them again and said that they needed to do something else because my friend is tired of dealing with this mess of constant non-running of the boxes. They said that they would send out new boxes for install. and we would have to pay to return the old boxes at Fedex this means that the money to return them my friend had to pay. They sent out new boxes and set up a new install time. The techs never showed up again. I called them again and asked them what I was supposed to do with the new boxes if the techs where not coming again to do the installation of the new boxes? They advised me that they did not know that my friend would have to wait again. I advised them that this is crazy. We waited for another 5 days and no one ever showed up. I got so fed up that I went there again and called a representative and explained that this is unacceptable behavior from there company. I made the representative say on the phone with me while I installed 3 new boxes. What a trip.
To try and make this as brief as I can the next year until the contract ran out the same thing happened NO SIGNAL again on the new boxes they crashed out the same way the first set of boxes did. My friend is very old and did not want to deal with switching services again. He kept this lousy lousy service for a total of 4 years paying 189.99 per month for a grand total of $9119.52 not including the start up fees and the sending back the junk equipment.
One day a few months ago I was down his house and told him to cancel this flim flam scam service that takes your money and provides the worst service in the world for satellite TV that I have ever seen. I used Direct TV myself in the past and installed fro Prime Star when they first came out. Those services where far better that Dish Network.
He decided to go back to Comcast at least he could watch TV. He called Comcast and had them come and rip that crap out and install new equipment in one day. I then cancelled the Dish. I filed a claim with the bank for return money for the ripoff service he received from Dish Network. The bank issues a $789.00 credit back to his checking account.
It was denied because the bank said that he needed to cancel Dish before putting in the claim. The he was charged by the bank the money they issued in the credit. This was not fair because the day I called to put in the claim. I told the bank I was canceling the service they never advised me to do that first. The representative at the bank gave me the wrong information about how to go about making sure the claim would be refundable. So in all Dish Network stole all that money. I also found out that the equipment that dish says is there equipment is being sent from a third party vendor called ECHO STAR.
Who is using refurbished broken boxes to install in the homes of the new Dish customers. Please beware of this consumer ripoff lousy customer service center Dish Network who could care a less about keeping the customer happy.
Comcast would never allow there customers to be ripped off like this. As a former supervisor I know the level of customer service that I myself provided to the customer I didn't care what ever it took to get the job done. If I had to stay out and work all night to make sure that the customer was getting the premium quality service and respect that they are paying for, they would get it. No matter what I had to do.
I hope that this review will help others before they fall victim to this shameful terrible TV provider.
Review by Dilquensio4 years ago
I like Dish better than cable or Direct TV, but they're all too expensive. You hear $19.99, but after taxes and actually getting the channels you want you find yourself paying $120/mo. Been a customer for 10+ years, and actually tried dropping for Netflix for about 8 months. They gave me a temporary deal to come back, but if things don't get cheaper overall I may consider streaming services for my show fix permanently.
Review by Postie4 years ago
I had DISH for almost a year and was satisfied with it until I moved. Since I have been in my new apt, I have had the techs here on an average of every 3 weeks to adjust the Dish due to complete loss of service. Sometimes it goes out again 3 DAYS after they were just here. After about the 10th service call, I told them I would rather cancel my service and find something that will work at this address. They told me I was welcome to do that but I am still required to pay the early cancellation fee which they would charge to my card on file with or without my permission, but for my trouble, they would knock my bill down to 9.99 for the remainder of my contract plus ad some free channels. I never got the free channels, the service went out again within a week and my next bill was 38.00. I called them yesterday determined to get my service cancelled this time and get the cancellation fee waived. A good company would agree that this would just be good customer service at this point. The first person I talked to called me a liar. She said there are no reports of outages in my area, therefore she has "no proof" that my service is actually out. I demanded to speak with someone else and was told by the second person, once again, that I can cancel at any time, but my card WILL be charged. So I am stuck paying for a service that does not work in this building, for 5 more months. They are again, sending out a tech so that I can have tv for a few more days and then I start the whole circus over again.
Review by JMosley5 years ago
They are okay but they change channels in their packs without informing their subscribers.
Review by Savtama Straub5 years ago
had a service teck. walk out from an install did not finsh job poor customer service
Review by Kitchy Active5 years ago
Much better than comcast, which the prices were better, but I guess we can't have it all. Customer service is easy enough to deal with and the quality & reliability is all around better than comcast. Overall I'm pretty pleased with dish network.
Review by Rujuta6 years ago
A business that talk bad about similar business...I mean..Dish and Direct TV are pretty much the same thing..I called to get info..after listening to the good stuff I asked about..you know..the catch..So the told about the contract for two years...So because I am moving all the time I said NO, thanks..Guess what...still charged my card. And it was annoying hearing all that crap about "we are better than direct tv" which I think that..Today..I dont feel like having any channel service.
Review by Mashudu6 years ago
dish network sent my bill to my old address then, added a late fee. I called and they admitted to the error but didn't deduct late fee.
I disputed it with the credit bureau and won.
Some people don't realize you can contest a fee and have some protection with consumers rights.
Review by GaryMcAlevy7 years ago
I have never had a problem with the customer service. My reciever went out one evening and I called them up. Within minutes they had me down for a replacement receiver and gave me instructions on sending my broken receiver back.
Review by Ruthieroux7 years ago
Another DISH Network website. see my comment at the dish.com scorecard for more information. They send salesman to everyone to get them to switch to Dish and get nothing but garbage.
Review by VetBubble8 years ago
The service from dishnetwork is very good
Review by Neloz8 years ago
Dish is SH**! THEY ARE SH**! They called me and marketed me an ad
"Would you like to see how much you pay for TV?" "ME: NO!"