@DHLexpress has delivered two of my shipments to the wrong address, fraudulently signed my name and misspelled it, and the merchandise has disappeared. After contacting them 6 times I finally got an email telling me that they did everything right and both shipments were delivered to the right GPS location. A couple of the CSA's said that they are being flooded with calls because there are so many new hires and drivers and that training is lacking. They also said not to expect anyone to call me back about the case, because the call back policy can't be followed due to the number of claims. Worse yet, I have lost the money I paid for the merchandise and the shipment. Since the shipper used their account, DHL CSA said that the shipper has to file the claim, however in Hong Kong, they are being told that I have to file the claim. So I am caught in a loop and out a lot of money. What an incompetent and customer unfriendly organization they have become.
Review by Oosum1 month ago
I bought 40$ in t-shirts , and they charged me $17 is processing in handling fees on top of the original charge to ship the item to me. I actually buy a lot of stuff from Australia and never get charged any taxes yet alone extra charges for shipping the item. This is a rip off, they are a cheat company and I would never use them.
Review by Vanoirbeck1 month ago
The guy just gave my package to a random kid on the street and put it as delivered on the system! This people are a joke. Then when u claim they just ignore you as much as they just come up with the same apologies without taking any responsibility! If you really appreciate an average to good service DONT USE DHL!
Review by Caiden1 month ago
Customer service is horrible. My shipment has been stuck-locally-for over a week. No attempt by them to reach me by phone, and then they blame their contract workers. Web site is poor and trying to get answers is hard. Stay away!
Review by Luzma Kortesmäki2 months ago
I never got a package delivered with DHL without issues. Lost packages, delays, $#*!ty website that redirects you to other companies. If you call them on their european number, someone from India will answer who knows nothing about your package. Unvelievable.
Review by Newburgh Blook2 months ago
Don't touch, can't deliver on time, the pick up point doesn't speak English, no updates, nothing. Absolute rubbish
Review by Atiah Mingalovs2 months ago
Do not use this company. Packages sit in their facilities for DAYS and end up damaged. I have lost numerous customers because of them.
Review by Sweethart Derrow3 months ago
Be wary of made up charges that makes you tax-liable!
DHL added an extra 500 onto the freight charges onto the declaration (something which I did not pay). The value was plucked out of thin air, and added onto the declaration. This balooned the total value of my purchase to about 700, making it liable to import duties. The amount of taxes paid is even higher than the actual value of the product
Review by Aitasham Wasyk3 months ago
I shipped a bottle of cologne from england to canada from a brand name company. They would not ship the package out of England because my husbands name came up on a terrorist list - very common muslim name. And requested an image of my passport to prove that He wasn't trying to let a cologne leave the country for what reason I still don't understand.
Review by AndersU3 months ago
I purchases a metal poster of Displate (yes METAL) and not only was it delivered late,it was severely bent.
After some digging, it is obvious that you should never have this company deliver anything for you.
Review by Cldoj Uhrmann3 months ago
I ordered my package over a week ago now, I got express shipping so it would be here faster. It was expected 5 days ago now and I still have not received my package. This was my first time dealing with DHL and it will definitely be my last. I have better experience with UPS and FedEx any day.
Review by Libavius Chhoy3 months ago
Do not use this shipping company to send medication internationally. You will probably never recieve it. I did everything they asked me to do in order to receive it. At the end, after they returned to shipper, they said "you didn't date and sign the statement." No one told me I had to do that. So many persons veiwed it and yet no one said anything. In my defense, It was digitally signed and the date of the email was sufficient. Prior to returning my shipment, they said they would call me to give an update each time. That NEVER happened. I called all the time. Varying response. Extremely POOR service
Review by Physikeir Kisch3 months ago
they lost my package with legal personal documents they don't want to be held responsible they say customs has them and call customs and he's already released
Review by Terquita3 months ago
After my eBay purchase in February, I checked the tracker to see that it has made it here in Perth. But apparently was not delivered. I kept trying to contact the company but kept getting put on hold for an hour or longer. As no one wanted to deal with it. I tried to contact them through email, but all they could tell me was that they were "investigating". Well that's not good enough!
These guys have a lot to answer for. From what the customer representative told me, there was a particular flight between Perth and Singapore where my package was supposedly lost/stolen. Now this is a goddamn disgrace. They really need to investigate their staff because they have been stealing things and quite frankly that is a joke. What a pathetic company these guys are! And I will NOT be getting anything delivered with DHL EVER in future again and will let everyone know how crappy this company have been. Go to hell!
Review by Raoel3 months ago
I was expecting a package and received a text message with the expected time. I was at home all day, never saw a DHL van, but I received a text stating "tried to deliver, customer was not home." The same thing happened the next day! I ended up having to schedule a pick up, and the nearest location was not close to me. I called customer service both times and the problem still occurred again. I believe their drivers put "attempted to deliver" in the system, but are NOT actually delivering packages. I waived the signature and no package or delivery attempt notice was at my door. So ridiculous!
Review by Layona3 months ago
DHL Plan 1. Set up a business where cheating the customer is not done ad hoc or because of incompetence but as a fully incorporated business principle. By cheating the customer in every possible transaction profit can be gained where other businesses cannot find it. All you have to do is carry it through without ever admitting to it. Deny. Deny. Deny. Gaslighting all the cheated customers effectively. Specifically avoid actually delivering to the customers door whenever possible. Cause the maximum inconvenience to these customers so that they become more willing to pick up at locations of DHL's choosing. Even if only 30% comply one of the main costs to DHL will be massively reduced.
Review by Skywatch3 months ago
Just don't use them seriously ! They charge you exhorbitant prices then when the package is actually delivered (forever after) they want you to pay some more ''fees''. Ended up being almost half the price of my actual purchases seriously wtf ? Will never order from a company that uses them.
Review by Rosaisela3 months ago
I have never given any review, especially not negative ones but I will make an effort to find every website to rate this $#*!ty service with 1 star even if I have to make an account on every website. Customer service is absolute $#*!, if I may say so. I've tried to call 5 times to ask where I'm supposed to pick up my package as the delivery guy neither came nor left a note. I did not receive my package as promised nor did I get a note where to pick it up.
Their website is not navigable, their drivers reckless and the hotline is absolute horror.
DO NOT RECOMMEND AT ALL.
Review by AnnamarieDimples3 months ago
I was scheduled to receive a package yesterday, that I eagerly was waiting for and never did it make it to my home. However, DHL sent me an email stating that it was delivered, but never did I receive it.
Review by Cbarryustomer3 months ago
I am simply disgusted. My goods have arrived on Monday and are still stuck at customs. No updates on the site since the 16th and today it's the 22th. I've paid a high price to make my box to get in Bermuda ASAP and they never noticed to the sender, A.K.A. me, anything. I've spent all my phone credit to have answers that were extremely vague and useless, since I have provided the consignee email but he received no contact and today no updates again! Furthermore their Bermuda offices are simply ignoring my emails since 3 days! Never seen such a big lack of care with clients! I really hope I won't need their services again in the future.
Review by MandaNshan Teekman3 months ago
I was expecting a package to arrive, which was shipped from the retailer via DHL. The package was expected to be delivered on April 6th by 6:00 pm. I called DHL on Tuesday, April 7th, to inform them that the package was not delivered. DHL contracted the parcel to be delivered by OnTrac. Today April 8th, I still have not had the package delivered, although DHL's tracking information now says the box was delivered on April 6th at 2:40 pm. When I look up the delivery confirmation, the signature says "Front Door." This package requires my signature.
OnTrac's system says the package has not been delivered.
If this package goes, missing DHL is trying to protect itself by fraudulently reporting the package delivered. This will cause an issue if I have to contact the retailer and report the package missing. They will now argue that the package was delivered and signed for.
Review by Alidra3 months ago
I am very disappointed with this service. Things arrived without a box, just in a package ( although the box is paid for)!!!Segodnya on the website says that the delivery attempt is not successful , but to me nobody came and I was not notified about what is shipping today!!! The courier didn't arrive but on the back of the notification as if they were trying!! You deliver for $ 50 a month!!! Have a conscience !!! For $ 2, I would get the same thing !!! Logistics is disgusting !Disrespectful attitude to customers!! Terrible service!! I will no longer use your service and I will not recommend it to anyone
Review by Xyreal Marigon3 months ago
I have been home all day its annoyed me that I am here waiting and at 17:05 the courier said they attempted delivery but I was not home?! 3 of us are here waiting. My parents have been out the front of the house and me in the front bedroom near the porch. No attempt was made so to lie is ridiculous. Atleast say you are sorry you ran out of time. To say I was not home is a lie. That has really made me angry.
Review by Asterus4 months ago
The delivery guy did not wear facial mask, gloves or keep social distancing. DHL should give this mandatory order to all their carriers. Let them know it's a way to protect customers and themselves.
Review by Liddie Looomes4 months ago
Worst courier company ever. The have not been able to make a simple deliver to Canada and I have wasted hours of my time waiting for a delivery. This is very disappointed