Awful customer service: incredibly impolite answers to reasonable questions concerning a request to send a photo of my credit card. Last time I buy something from Desigual
Review by Bushers Slivinski1 year ago
For Christmas my mum bought me a $240 handbag from Desigual which I really love, it had a practical design, but after a few month of light wear (just using it to hold a wallet) the entire zipper had broken. It's not like it was damaged, I think it was just faulty from the beginning. According to their return policy I am unable to return it because it has been more than a few months, so I am unable to put a claim against them. It is practically unable to be used because everything falls out. After closely inspecting the zipper I can see it actually plastic and is very poor quality. You could probably find better a knock off store.
Review by Benfy2 years ago
I purchased from Desigual.com on 17 December 2017, and at the time the website said guaranteed delivery in 1-7 days. I received a confirmation on 19 December that a UPS package label was created, and then checked daily on the progress. The package never left Desigual. No delivery in 1-7 days as promised. No response from Desigual until after Christmas. No presents for nieces and nephews. Response from Desigual, 10 days after purchase (Incident: 171227-000165) is that they are "investigating". If you want a package on time, don't order from Desigual.com.
Review by Jinukosh2 years ago
I purchased from Desigual.com on 17 December 2017, and at the time the website said guaranteed delivery in 1-7 days. I received a confirmation on 19 December that a UPS package label was created, and then checked daily on the progress. The package never left Desigual. No delivery in 1-7 days as promised. No response from Desigual until after Christmas. No presents for nieces and nephews. Response from Desigual, 10 days after purchase (Incident: *******00165) is that they are "investigating". If you want a package on time, don't order from Desigual.com.
Review by TomKincaid3 years ago
I ordered a lovely dress however it turned out to be small. I live in the UK. It was sent from Spain. I have to return it to Spain. Pre-printed label with UPS is not paid for, UPS initially didn't understand that I needed to book collection of the parcel. UPS didn't want to know my tracking number and kept saying that I should leave it at pick up point.Then it turned out that they actually need to book pick up and wanted to charge me 5£ for pick up. How much is going to cost me the whole return then? NO ANSWER FROM DESIGUAL.
I DO NOT RECOMMEND TO BUY ANYTHING FROM THEM ONLINE.
Review by Heshteger3 years ago
A friend purchased a $150 jacket from Desigual for me as a gift. The jacket is a size too small. I contacted Desigual through Twitter and their website. They WILL NOT do exchanges for any item purchased overseas and sent to the US, even though they carry the exact same item on their Desigual USA site and in stores. Even if there was a store close to me they wouldn't do the exchange because "overseas and no receipt." Basically, they don't care about your business. I'll never buy from them.
Review by Paulapurple4 years ago
I purchased few items online from desigual.ca BUT one of the dresses had a defect to the point that you cannot wear. I wrote email asking for the exchange as I ready like this dress- no they cannot do it. Ok, sent them several pics with the issue, they said they will take it back, full refund BUT, I have to go through the return process on my account, and guess what? Return process is blocked.. short story..lot of emails and I'm still waiting for them to unblock it after 2 months..AND IF and when they do it, they will refund money after 30days of the moment they receive dress!!! this is discussing. I'm in IT world and know that they can unblock in no time..so how can I even trust them to send dreass and wait another few months to get money back..prices high, quality rubbish and service beyond words..I didn't expect this from Desigual..
May02/2016 - just FYI for everyone..no word from Desigual up to today.
Review by Ihielee5 years ago
I fell in love with this designer when I was passing through the airport in Dallas, TX. I bought a few pieces then. Every since, I've been visiting the website to check out new items. I decided to order online and that's when the nightmare started. I saw a dress that I just adored and decided to order it. They charged my account immediately and almost a month later, I still have not received the dress. I have called the customer service number at least five times and have spoken to someone who is entirely useless. She can tell me nothing other than that the order has been received (which I know) and no status on my order which they said would be shipped within 5 days from ordering on the website. It will amaze me if this company makes it in the U.S. You just don't take a customer's hard earned cash and don't send the merchandise nor give them a clue as to when it will be shipped (if ever). I finally had to file a claim with Pay Pal and not until then did I get an "automated" email from Desigual telling me (after one month of not processing my order) that the item was now not available. Unbelievable! Yet, they still have my cash in their pocket. Can you imagine if they did this to thousands of people! What a crime! I am now so turned off, I'll never deal with this company nor buy this brand again!
Review by CustomerJonathan Albustami5 years ago
Bought shoes for the wife from Desigual at Barcelona airport. Unfortunately they were a size too big but trying to exchange them has been a nightmare. You email to find out how you can do the exchange and you get ' automated' responses as they do not address your questions at all. Apparently you can't post stuff back to them (at own expense) for exchange but have to physically take the goods back, even if you bought the goods on your way back home to China. Shocking, I wonder how they survive as a business with this level of customer service
Review by JockSandWich5 years ago
I really like Desigual clothes, but I will never ever order on-line from them any more. I ordered several items with discounts, but I received only one item and they charged me shipping for whole order. I tried to find our where is the rest of the order and it's came our they out of stock, but on the website those items still available (but already without this discount). They didn't cancel my order (and there is no option I could cancel it by myself) and they assured me they will send it to me if get on stock again (probably if will not sell it for full price). Oh, thank you, I do not need it next year.
Review by TsiG5 years ago
Refunds are just nightmares with Desigual.
For some reasons they have problems dealing with refunds.
I have been waiting over 2 months to get my money back. I returned the item on Time , in a perfect condition.
I Would not recommend Desigual online shopping to anyone.
Review by Rajorshi6 years ago
I placed an Order in March, when it arrived one item was missing but I'd been charged for it. Six months on and numerous emails and 2 lengthy phone calls later I'm still waiting for my refund. Their Customer service is crap. I work in retail and if our store treated customers like this it would be all over the press. If they were a British firm I'd take them to small claims court.
Review by Ktolon Holinski6 years ago
Still waiting for a refund for an item that was returned almost 5 months ago....will never buy from Desigual again...
Review by Quiner6 years ago
Terrible service! Customer service would not answer any questions to your current order, you get standard anwers - best case. I you`re lucky you get someone elses answer which is not relatetd to your question at all.
Review by Coulliehare7 years ago
Careless customer service, always not-available supervisors. I returned an order and 41 days later, still haven't got my refund. Contacted customer service, always told me to wait for another xx days. Don't shop online, service cannot be worse.
Review by Reval Lewiscustomer8 years ago
Very buggy website, often quits in the middle of a transaction.
TERRIBLE customer service!! I sent back items worth hundreds of dollars over a month ago, and after hearing nothing about my refund, called their cs #. The woman, in very broken English had difficulty figuring out where my items are & said she didn't think they offer refunds!!!! This might be a case for the bbb
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