I have never had such a bad experience purchasing something online. I placed an order back on Jan 2, 2018. The item never shipped based on their estimate, so I had to send multiple emails to their customer service. More than a month later, I still didn't receive the item, but they already billed me. At that point, I can tired of dealing with their lack of customer service, so I told them to cancel my order. After disputing with the charge through my credit company twice, they finally know they can't wins this dispute, since the item was never delivered, they decided to slap me with over $1,303 in fees (restocking, restorage, shipping, etc). So I will need to dispute again (for the 3rd time) through my credit card company. And at this point, I'm looking into taking them to small claims court, because this is just ridiculous. I have never had such a terrible experience with a purchase, especially one that never got delivered! Believe me, avoid this company like it's the plague. There are plenty of other review sites with bad ratings of Design Public.
Review by CRISvsGAME Zebibo3 years ago
First time, last time customer here. This merchant engages in 'bait and switch' tactics.
I ordered a discounted "open box" item- a $900 chair for around $600. My card was charged. Instead of notice the chair was on the way, I soon got an e-mail from "Lauren" informing me the item was "no longer available." No reference to a pending refund, just tough luck, and some links suggesting I pick up an ugly, cheap looking patio chair for $499- instead of the oak framed name brand item I had ordered.
When I called to ask how they can sell an item, take the price advertised from your account, and then send an e-mail stiffing the person who ordered from them without referring to a refund, "Lauren" told me: "We can't complete a sale until we charge your card." Hilarious- according to them, the sale was "completed," you just don't get the item, and have to call to get your refund. After that little chat, I later got an e-mail informing me the refund to my card would take 3-5 days- and keep in mind, this was after I had to call to ask for what should have been automatic, once they cancelled the sale.
Speaking as an attorney, this is worse than just a crappy customer relations practice- it's a breach of contract. If you sell an item, and take the money from the customer, and you oversold, that's on the merchant.
In sum: if you see a list price on Design Public, take it with a big chunk of salt. Reading through the other reviews here this morning, I can see that their poor service it not limited to 'open box' overselling.
Review by Larkum Derrow7 years ago
Design Public is like a cheaper version of design within reach and with better selections and better customer service. They carry the real brands like Knoll and they don't have the cheap knock offs. The only drawback is the shipping time.
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