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Review by Sofiane Riahi5 months ago
The bike arrived 10 days later than the expected arrival date but that was only the start of their poor service. I bought a Fuji bike in June 2020 and at the beginning of August 2020, the front brakes became loose and stopped working. I got in touch with Cycle Souq but I was told that I had to pay for the service. Why should I pay when the bike is still under warranty (warranty valid till June 2021 ) ? Why are you pretending that the one-year warranty only covers the frame of bike? This is absurd! In addition, there is nothing in the warranty that proves that. I really regret buying from them, they don’t care about their customers and they are not cheap either, trust me ! I paid almost 2000 AED for a bike which is sitting at home because Cycle Souq’s poor customer service.
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