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Cuisinart is a renowned American home appliance brand that has been revolutionizing the culinary world since 1971. The brand is owned by Conair Corporation and was founded by Carl Sontheimer with the aim of introducing an electric food processor to the U.S. market. The company's first model, the ""Food Processor,"" was unveiled at a food show in Chicago in 1973, and it quickly became a game-changer in the kitchen appliance industry.
Top Reviews from Reliable Sources
Poor Products and Customer Service
Our experience is very similar to others. We paid extra for a multi temperature kettle that we thought would last. The first kettle lasted less than 2 years. Customer service was good and when we returned the kettle, a replacement was sent. Just over 2 years of using the replacement and it has now started going wrong - the same as the original one. Customer Service has been contacted and there’s no response whatsoever. The second kettle’s warranty was reduced to take into account that it was our second (not sure about the logic). Wouldn’t buy again.
Date of experience: March 09, 2023 Dated: Fri Mar 10 Source: Trustpilot
Great CS but poor quality product...
The customer service is outstanding especially under warranty but products are poor quality. Our mutli-temp kettle started malfunctioning after 2.5yrs, this was replaced no quibble in August 2022 and a replacement sent out even before we returned our original. This replacement is now malfunctioning even worse than our original 6 months on and won't heat, just beeping and switching off becoming unusable. Luckily when our replacement was given they extended the warranty for 6 months from its original end date in November so I've filed another claim - Cuisinart/ConAir on their part have been responsive so far and sent a free return label but this time are wanting to inspect the kettle first before replacing. Looking online there seems to be long standing issues with this kettle, so it feels like a design flaw and lack of quality control. We obviously appreciate the good customer service now things have gone wrong, but we are a little frustrated that we are having to return something again after only being replaced 6 months ago. This isn't a cheap kettle, it cost us £70, and currently retails for around £100 - so there shouldn't be an excuse for the lack of quality and it should be built to last way longer than it currently is.
Date of experience: February 24, 2023 Dated: Fri Feb 24 Source: Trustpilot
Really Poor Product Support
I purchased an Cuisinart Air Fryer for about $250 from Macys.com. After limited use, one of the cheap plastic knobs broke and I can no longer turn it on without a screwdriver. I attempted to call customer service at Cuisinart and listened to hold music for an aggregate of four hours - no one ever picked up. I also attempted to send them an email inquiry but their online form is screwed up and does not work. Useless. Pointless. More than frustrating.
Date of experience: January 09, 2023 Dated: Tue Jan 10 Source: Trustpilot
Cuisinart temperature control kettle and toaster
The quality of these products do not match the cost. We have had two failed kettles and two failed toasters! Initial customer service was good and they sent replacements but after the second faults on both products I have given up. Would never buy from this brand again. Out of pocket and extremely disappointed.
Date of experience: December 20, 2022 Dated: Tue Dec 20 Source: Trustpilot
Poor overall. 2 items bought through AO, kettle and toaster. Kettle had 3 replacement in 2.5y and toaster had 2 replacements. Customer service just give the same stock replies about returning and exchanging and not listening to the problems and wanting of refund. Very poor for the price.
Date of experience: November 06, 2022 Dated: Sun Nov 06 Source: Trustpilot
Outstanding customer service under warranty!
Our multi-temp kettle started malfunctioning as it didn't always switch on and was also randomly coming on or beeping by itself. It was still under the 3 year warranty, and on contacting them they got back to me within a couple of hours. After responding with all the information they required, they responded the next morning confirming they are sending a brand new kettle and also giving a free return label so I can return the old faulty one without cost to us! Can't beat this type of service which was so stress-free and went above and beyond. 4 days after contacting them we have in our posession a brand new replacement kettle delivered by DPD and they also gave us 6 months extension to our warranty. Fantastic, keep up the good work!
Date of experience: August 09, 2022 Dated: Mon Aug 01 Source: Trustpilot
Outstanding service from Cuisinart …
Outstanding service from their Customer Service people. Our Cuisinart multi temperature kettle started leaking from the handle. It was out of guarantee but within a couple of hours of contacting them, I had ordered a new kettle with a generous goodwill discount of 50%. Very impressive.
Date of experience: July 20, 2022 Dated: Wed Jul 20 Source: Trustpilot
Cuisinart Professional Ice Cream maker - lots of issues
I had to contact the customer service several times regarding the Cuisinart Professional Ice Cream maker as I’ve had so many issues with it. The customer service were quite good at resolving my issue and always came back with a favourable solution. I have only given 3 stars as I expected a better product for the price I paid I.e. £250.
Date of experience: September 09, 2021 Dated: Thu Sep 09 Source: Trustpilot
UK Based Customer
We really enjoy using our machine. Makes excellent loaves! We like the feature that means you can set the time for when a loaf is made. The user interface is simple to use too
Date of experience: April 26, 2021 Dated: Mon Apr 26 Source: Trustpilot
If you need something for your kitchen…
If you need something for your kitchen or have some special affair, it's the people right for you anyway. How else do you keep going for them for basically any matter. We really need to keep them coming? Can we please do that or not?
Date of experience: January 27, 2020 Dated: Mon Jan 27 Source: Trustpilot
Founder: Carl Sontheimer
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