I Had 2 flood doors install by this company.
On the first occasion of torrential rain my property was flooded, the flood doors fitted failed in fact the old double glazing doors which they replaced were better. After contacting the company ( directors ) Lee Harriman and Joe Preston agreed to pay for the flood damage to my property. However after months of contact them by email and messaging they completely IGNORE my attempts to contact them and the office phone number is out of order. Have you had bad experiences with this company? I did!!!
Review by RMLange2 years ago
Lee and Mark did a great job. Had front and back flood doors fitted. Both doors are high quality and fitted to an excellent finish. The job was completed efficiently and certainly to my satisfaction. The guys cleaned up after themselves and left no mess. I would definitely recommend Crocodile Flood Solutions for anyone looking for quality doors. Also thanks to Chloe in the office for making the job run smoothly.
Review by Uneikwa2 years ago
Apoligies to Crocodile Flood Solutions mistake on my part
Review by Zoofunkyou2 years ago
The County Council I work for have been involved in administrating a Government grant scheme for property level flood mitigation following Storm Desmond & Eva in 2015.
Crocodile contacted us having previously worked on a similar scheme to discuss our scheme and from the start were incredibly professional. They offered free surveys forcing similar companies to do the same.
They have been very efficient from quotation through to installation. Any issues have been quickly addressed and haven't shirked responsibilities. We have received some excellent feedback from residents and are very impressed with the service we have received
Review by Joeline Anderca2 years ago
Got estimates for two properties but decided just to get the rented one done first to assess the work. Paid the (which I thought was a large) up front deposit and arranged a fitting date. The door was fitted and looked as it should, unfortunately the door allows water ingress when rained on this being a problem for a flood door! Crocodile was informed and rightfully despatched a fitter the following week, after assessing the problem he concluded that there a lack of mastic used on the assembly of the door. I disagreed and pointed out the profile of the rubber seal was wrong for the panel of the door! No was the reply more mastic is required. After discussing the problem he phoned the office and all parties aggreed a replacement panel was in order and a new brochure would be e-mailed to me to pick a replacement panel as they have changed supplier. A week later contacting crocodile I was informed that there was another guy coming to look at the problem and would be phoning to arrange a date which I promptly informed them not to bother coming equipped with tubes of mastic and I was still awaiting the new door brochure.Then Freddy phoned introducing himself as the contracts manager and everything's going to be sorted and he would get the guy to ring me today(now) and arrange an appointment! Guess what? no contact. So it's back to the old trusted method (sandbags) untill these fix the problem!
Review by ShadowGaming3 years ago
Incredible customer service and market value. Little more can be said than 'This is the company to use'. Fingers crossed we stay dry.
Review by Ritinea3 years ago
Prompt, reliable, first class service all the way north to Ballater. Chloe in the office was fantastic with all our queries responded to quickly and very professionally. Love the doors which look great. Would highly recommend Crocodile.
Review by Henadz3 years ago
The work was completed quickly and efficiently by pleasant communicative men with a good explanation as to how to fit the barriers. I hope I can remember what they said! The fitments weren't so attractive but I am sure they will be effective within reason anyway!
Review by Prathusha3 years ago
Unlike pretty much every company dealt with in the past, an Invoice wasn't provided either by email or within the package.
Two emails to chloe @crocodilefs.co.uk have been ignored and still no invoice.
Product is what it says it is, so no problems there but I would like an invoice!!
Review by Jacksod Derrow3 years ago
Expertise limited more salesman than anything.
Review by Kaffeene Babida3 years ago
Every thing was fitted today as planned.The guys were brilliant.
Review by Muthumalini3 years ago
The Crocodile Flood solutions team were there for us, when we needed them, from order date, to installation date, and the workmanship really is 5 star. We are chuffed to bits with the quality job, and the way it was carried out.
Review by Chinita Voichin3 years ago
The fitters arrived on time and were very professional. The product looks good but was not the colour ordered we accepted it as it actually looks better than the one we ordered. We were given the option of a replacement. Overall good.
Review by Smrithi3 years ago
The Service from this company, both by the speed of response to my first enquiry and by subsequent emails could not have been better. They arranged to come to my house very soon after my first contact. Their estimators arrived on time and were very professional in their approach and explained to me their plan for my property and took into consideration my requirements exactly. The written quotation was detailed and clear.
The installation of the flood doors etc were carried out most expeditiously and with the minimum of fuss. All waste was cleared away from site and all in all this was a company with whom it was a pleasure to do business
Review by Millycrescent Marzac3 years ago
I was very pleased with the quality and ease of installation for the airbricks.
The customer service I received from the company was absolutely fantastic you could not fault them on any matter.
I would thoroughly recommend crocodile flood solutions to anyone who is thinking about buying things to protect their home from flooding
Review by Tashiime Asmann3 years ago
The product was as advertised and arrived very quickly. The instructions for fitment of the airbrick were comprehensive and clear. Thanks for the first class service.
Review by Cheilon Githaiga3 years ago
Really friendly efficient company . Kept me informed and always kept appointments . Very happy with the work they did and feel my property is well protected now .
Review by Assit Putcuyps3 years ago
We have used Crocodile on many different occasions and each time found them to be useful, courteous and good value.
Review by Booo3 years ago
Crocodile provided cost effective alternative solutions so we could make a choice on flood protection. We were kept informed of progress and work was carried out to a good standard
Review by Ljcann Gaboutloeloe3 years ago
Ordered and delivered within a couple of days, the airbricks came parcelled in a neat little duffle bag although I can't think what I'll use it for it's a nice little touch, as was the freebie pen that came with them.
Can't comment on the bricks themselves yet as they haven't been fitted but the concept is great and if they work as hoped for I'll be more than happy!
Review by Cubei3 years ago
After just one error from the manufacturer we are really pleased with the doors .The fitters were brilliant nothing too much trouble .The office staff very polite and calling to make sure everything was ok can't praise everyone enough thank you to all of you .
Review by Berylz Albarina4 years ago
I found the product on line and experienced excellent service and am delighted with the product
Review by Ørnehøj Seninde4 years ago
we found crocodile flood solutions very professional from start right through to the end the fitting staff were excellent the office staff very professional I would recommend crocodile flood solutions every time to any one
Review by Douaa4 years ago
Your fitter was very polite well mannered ,his workmanship was excellent, I could not fault the job at all.I would recommend to to any one who asks about the job.Thanks to you all a highly satisfied customer.
Review by Santedra4 years ago
I wouldn't hesitate in recommending Crocodile as I received very professional and top quality service. My new door is great and the lads that installed it were efficient and courteous.