After hearing they were the best in the area I went with CREO. I ordered a large splash back with no joins which a few others could not do. I was asked to pay for my order in full - this was in May 2019 it is now Mid September and still only one piece of glass has been fitted. We have had so many excuses and then the glass not fitting twice. One of their fitters was great the other who was running the show was very rude, scratched our new sockets and blew our electrics and was unable to refit the sockets he had removed from the wall. They took down the cover of the extractor and left it covered in dirty fingerprints. They didn't even have a ladder or the right screwdrivers. I was told I had to email the director with our complaints which I did on 4th September and now on 17th September I still have not had either a call or any response to my email. Worst experience of my life!
Review by Suryakiran6 months ago
Really good communication, they turned up when they said they would or called if they were delayed in traffic and fitted the splashback with a minimum of fuss. Aleks Blaziak was the account manager and was on top of things from start to finish. It looks great and I'd happily recommend the company.
Review by Hironimus8 months ago
Excellent choice and service.
Great selection of splash back options and really helpful staff at the main office itself in Watford.
We were undecided at our first visit but the team was happy to allow us some decision time, getting back in touch a month later to let us know about their sale. We re-visited our shortlist, scrapped it and went in a completely different colour and sparkle direction, which the team was happy to assist with and even allowed us to take the only sample they had of the colour and sparkle density we wanted.
The measurers were quick and efficient (literally in and out) and the installation team was quick and efficient, concluding the installation of the splash back within 2 hours.
This is the second time we've used CreoGlass and we'd recommend their services to anyone looking for splash backs.
Review by Yaro8 months ago
Great customer service, the quality and finish of my kitchen looks amazing, the non scratch worktop really doesn’t scratch even when my son decided to chop the veg directly on it, I freaked out but when I looked at the surface there were no scratches. Amazing !!
Thank you to everyone at Creoglass!
Review by Zabulica Zoughi8 months ago
I am very happy with my Smoky Mirror Splashback I have had so many compliments from friends and family. The sales team made my purchase so easy, they were very informative and gave me a very competitive price
Review by Sheera Parford9 months ago
Dreadful service. Visited showroom twice. Gave measurements for upstands. Was asked to confirm measurements which I did then paid over £600. Four weeks later I phoned to ask if my order was ready. Was told my project manager wasn’t there but I said I only wanted to know if it was ready. I was told they were still waiting for written confirmation of the measurements. I assured the member of staff the measurements were fine and I had already paid so to go ahead with the order. She advised it would take about two weeks. Four weeks later having heard nothing I phoned again and left a message on an answering machine. No one called back so I phoned again to be told no order was ready as I hadn’t confirmed the measurements. At this point I asked for my money to be refunded. I’m still waiting
Dreadful dreadful company to deal with and incompetent staff
Review by Lynwen HorseCourse10 months ago
We couldn't ask for better service. The design is beautiful and we are so happy. Kitchen looks amazing
Review by Anatolijs Terrafino11 months ago
What can I say, from the moment we entered the showroom right through until installation we received tremendous customer service and care from all staff members. We have had horrible experiences in the past with previous jobs in the house with different companies but I am so thankful to CreoGlass for how smooth and easy they made this! And my kitchen looks absolutely brilliant, always a hot topic when guests come round. I highly recommend!!
Review by AliJo Papayiannis1 year ago
Your job is good. The team's attitude is best, I'll be working with you in the future.
Review by Jinuk1 year ago
Very rude people
Review by Nadoo Gooswilligen1 year ago
Like it states 1 star Unacceptable experience, unreasonable and terrible conduct and product.
I really hope you don't have to find this out for yourself.
Review by JJinAZ1 year ago
I had a new kitchen installed this year, and we initially were going to go with a simple solid colour splash back, until I realised you could get custom printed ones.
Well one thing lead to another and we decided we would fully surround our kitchen with a custom printed design and I spent a couple of weeks researching all the companies out there offering the service, and one stood out above all the others, CreoGlass.
I was obviously drawn in by their professional image, and their prompt communications and decided we would take the plunge. Now we knew it wasn't going to be cheap, but it was really going to make a difference to our kitchen design.
Within a couple of weeks they came out to measure our kitchen (while it was still being built, but had all the units and worktops in place), this only took an hour but the fact that two people came out and both took a set of measurements so they had a double check of every single sizing gave me huge confidence (unlike our worktop fitters....!).
Then came the very length process of working on the design. I wanted something very....very bespoke, sci-fi themed and using many different design elements to create a holographic feel with sparkles to reflect light in the glass.
This process took several months, I wasn't in a rush but wanted to make sure everything was perfect, and their designer was exceptionally patient with me and did a wonderful job on making suggestions, creating mock-ups so I could create my own visualisations to ensure we had the look and feel right with the rest of the room.
This process took so long because of me, not because of CreoGlass, I was always tweaking, adding, changing to get everything right. Finally we had it installed, and I have to say it was stunning. The fit was perfect, the socket holes were all exact, no mess left and the whole resulting design was absolutely as I had envisaged it.
I can't praise the work CreoGlass have done enough, you get what you pay for, and I paid for the best!
Review by Nastashja Fedoseeva1 year ago
I had a very bad experience with Creo Glass. We booked a design appointment with them for the 1st week of Jan. All was good in the design appointment and they asked a lot of relevant questions but everything went downhill after that.Nobody came back to me 3 days after the appointment and since we needed the final quotes , I called them up and thats when a project manager was assigned to me. The project manager had no idea of what i had requested in the design appointment. There were no samples sent even after 7 days of the design appointment. I had to explain all the requirements all over again to the project manager, Looks like there was no communication at all between the teams. After all this hassle,and after giving us a 40% discount on their service they were still costlier than all of the leading brands. Their initial estimate was really low thats why we went with them but the actual estimate was way higher. Even though we had to let go of the £240 which we had to pay because of the measurements, i am glad i pulled out and would not recommend this company.
CreoGlass Design is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about creoglass.co.uk.
Greenhill Crescent 15-19