I have had CPI for many years and it's always done what I expected.
Review by Alisya1 month ago
I haven't had any problems with CPI, I'm glad I have them.
Review by Givens2 months ago
Good job.kept there scheduled appointments on time
Review by Ángyán2 months ago
Amanda was very thorough in explaining how the CPI security works, the timeline and associated cost
Review by Beekley2 months ago
No complaints of any kind. We like it a lot.
Review by Gstewar Sagripanti2 months ago
Customer service is excellent. I have a called all hours of the night with questions and someone is always there to answer the call or someone gets back to me within a reasonable time the following day. I am so happy I was referred to them by a friend. I have had two other alarm companies and one for 20 years & had another for 4 years and for the one of 20 years, had several false alarms for no reason & the local monitoring dept went to Texas. The local company rates went thru the roof after the contract was up. Would not refer either company.
Review by Verennice Cusacovich2 months ago
Most of the service is good. I am not happy with the doorbell camera. I find it works 70% of the time. I call about every 3rd month to complain. The service people send a new updated signal but usually doesn’t improve the detection
Review by Lathif2 months ago
Okay product and service. Upgrading is not as attractive as I think it should be. I have been a customer for years. My equipment is old, archaic compared to what is now available. I would do whatever I could to retain customers, but CPI does seem too interested.
Review by Cybronx Stuffs2 months ago
They started out great but service is bad now. A tech will come out and invariably say they need to come back. One doorbell camera went off 36 times between 8 pm and 3 am. The videos showed NOTHING setting it off. We had called twice to have it fixed....always hear “ next week”.
They are more interested in growth than service.
Review by Chollie2 months ago
We feel much more secure since we had our CPI security system installed. It’s not that anyone has ever tried to break into our home; but as we get older, the alarm system is there if we need it for any emergency.
The operators/personnel at CPI are always professional and concerned when our alarm has gone off by mistake. Thank you CPI!
Review by AkihikoKayaba2 months ago
We appreciate the CPI service and team.
Review by Windyam2 months ago
What is wrong with CPI? I guess everything. Nothing but issue after issue. Tired of having to keep calling. Please upgrade your service as to avoid frustration on customers.
Review by Spaceman2 months ago
Love my CPI when our weather alarm went off a few weeks back so did every phone and my CPI I was very pleased to hear that too
I feel safe Thanks CPI
Review by Maurquitta3 months ago
Hello, Shannon has been to my home twice and both time was respectful and outstanding at doing good job. Thanks
Review by Legyrem Schill3 months ago
Review by Pantina3 months ago
Would be higher, but first tech was not engaged with customers, did not install items that were part of promotion, stating wouldn't work ex.garage door opener), no stickers for windows, handed me the CPI sign. Stated he'd worked late preceding day and didn't want to be late getting finished here. I started to call and have another tech sent out and go with another service provider. Justin, second tech was wonderful, installed things that other said wouldn't work for us, was professional, knowledgeable, and customer service focused. Get rid of 1st tech [don't kabir his name) and give Justin recognition and a raise!
Review by Jawdy3 months ago
Works great, easy to use.
Review by Korey Biszko3 months ago
Great system!!! Great customer service!!
Review by Mihaline3 months ago
Your service is immediate when alerted; your followup is cannot be better & reliability & trust is always there.
Review by Damindri Dannehl3 months ago
I had a problem with my system and it went off and I was immediately notified. I was able to get a technician to come over fairly quickly and repair the problem.
Review by Rayvolvo Dishen3 months ago
CPI Security in Asheville is Awesome!
Review by Oastler3 months ago
CPI is a very good security system. I have been having trouble with my camera on the back....it has been working on and off. They came out once, but I have not called them back. Otherwise I like them.
Review by Jungbrunnen3 months ago
Salesman and installation went as planned. The salesman originally sold to my son then us he was great through both transactions.