no no no, I trusted this software and it let me down. I Purchased the Bria for my Macbook Air. Performed a soft test at home, I didn't want to carry the Digium Voip Phone with me since I was flying across the country.
I got to my hotel and booted up my Macbook Air and the software was worthless.
Calls were disconnected, I couldn't hear the clients, clients couldn't hear me, static on the calls. Troubleshooted my network.
I was using the Hotel WIFI, Tmobile , AT&T, Verizon and on the networks I experienced the same,
I even Bonded my connections since I have an LTE Bonded Router with AWS into one big Pipe and same issue.
On the plus side before I left on my trip my wife packed the big phone in my luggage as a precaution, I took it out of the suitcase plugged it in, and low and behold it connected it up, disabled Bria and clear crystal calls. If I could give the software negative stars I would don't trust this software with your business.
Here are my readings from LTE Router
Band LTE Band 4 (AWS 1700/2100 MHz)
RSSI: -38dBmSINR: 9.2dBRSRP: -75dBmRSRQ: -16.0dB
Secondary Band LTE Band 12 (700 MHz)
SINR: 10.0dBRSRP: -62dBmRSRQ: -13.0dB
Review by Nezam3 months ago
I purchased eyebeam phone several years ago, you have now discontinued them and they apparently are no longer going to work so i was had to buy bria 5's and wasnt even offered the same discount that other customers got if they had purchased previous versions of your softphones, incl. bria 2.5. total BS and no way to treat a long standing customer!
Review by Marquetta Galliari4 months ago
Review by Elven Hense4 months ago
BLF doesn't work that nice, and, overall, we need a BLF panel next to Bria, with at least 50 BLF or more, to manage inbound callas and tansfer them to users.
Review by FateAccompli Oladunjoye4 months ago
Pairs oddly with Jabra. Loses connection on USB. Temperamental.
Otherwise trustworthy, solid solution to calling. Highly recommend.
Review by Hoangminh4 months ago
Bria for IP-Phoning works fine. But since the new Google Contacts Update in 2019 the address import doesnt work well anymore. The new added Google Contacts dont appear anymore in Bria. Counterpath needs to update the software. There is also another bug: All signs of copied telefonnumbers which are not numbers or + are not erased by dealing and lead to an unworking connection. It is an easy workaround just to erase all the signs by the software and not by hand. Especially the long or longer Minus (- vs. – vs. —) which is used in telefonnumbers in Emals Signatures and on Websites quite often will bring a connection failure in Bria and must be erased by hand. If I compare with VoipConnect all this failures are unknown. If Conuterpath will fix this simple failures in Bria I will give 4 stars in future. There are also some other bugs f.i. if a number is double in two contact Bria will not find i at all and will erase both contacts totally from the address list - that means a double contact is not readable by this software. Another Problem: If I search for Contacts which have an letter of another language like german (letters like ä, á, ö which are common in Names) Bria will not find them or show them when the number is calling. There are many similar bugs like that and all this problems exist already from the first Version Bria 1 until today and got never fixed until today.
Review by Rosei Piechota4 months ago
Apart from a niggling issue with the phone nit always ringing on an incoming call, I am very happy with the COUNTERPATH product.
Review by Clippers4 months ago
Purchased a new key, and unable to install bria on any device
Review by Cane4 months ago
First rate products and excellent service and support.
Review by Sheebs Leignel4 months ago
Review by Tnmn5 months ago
Support is slow and dismissive, product is buggy and slow, and for kicks they put an EOL on purchased software that actually stopped it working, forcing us to buy new versions. Nearly criminal IMO.
Review by Tsangaris5 months ago
Works sometimes, sometimes it does not. It's still the best soft phone on the market, but stability and consistency hold down my rating it higher.
Review by Sadula5 months ago
OK. Products do what they are expected. But 4 out of 5 is just that. There's room for improvement. Good is not excelent so try to improve and may be next time ....
Review by BWin Bogiatzoglou6 months ago
Have two lines terminating on Bria 5 on Windows 7 and also on Android phone. Bria works on both platforms as required. Easy to set up, and easy to use. Great softphone. Value for money price on both platforms.
Review by BloomingFlowers6 months ago
Good product and tech support
Needs to integrate with Mac address book
Review by DebNeedham Warrad6 months ago
Application bria5 is missing some of its icons on my Iphone 8Plus, the application works and i can't complain otherwise.
Very expensive of what it is
Review by PotlucksMom6 months ago
Poor voice quality and drop outs
Review by Crafted Tabara6 months ago
Does not work, after short time the connection breaks up, no solution from hotline.
Review by Igorek6 months ago
We want sell license for mobile but there aren´t options for that.
Review by Genre Aldaco6 months ago
Horrible. They get you to invest in their products only to tell you they are discontinuing support for those products. Unprofessional and horrible.
Review by Tingy6 months ago
good . french
Review by Yoanna6 months ago
worse virtual company Ive ever dealt with. ive even purchased 4000 dollars worth of licensing through counterpath that i can no longer even use for my company anymore and i was forced to buy more! F**ck counterpath! theres your review! thanks.
Review by Amycam7 months ago
No practical advantages or better call quality over Bria 3 (I don't use it for video calls). Forced purchase as Counterpath mentioned that they are not only phasing Bria 3 out but that it would not work from a date.
Review by Janpen7 months ago
I wish that I could sync. the contacts with my iOS contacts.
It probably works somehow and just need a professional to set it up.
Am also missing that Bria5 does not automatically open the channel on my Plantronics Savi7... need to click in the Bria application as well as the button to accept the call.... by the time I get that done, the call is transfered to my cellphone - sure I could delay the transfer by one or two more rings....
Review by Showmarie7 months ago
Some features are missing such as select # auto accept since my CRM is a click to dial. Would also like to be able send SMS. When I add a # it defaults to the Family category and VOIP line which I have to change each time. Also select # call block would be nice.