Had coffee and tea cake coffee was Luke warm tea cake was stale and butter was not refrigerated and was already melting it was unedable. For the money they charge how dare you Costa. Get it sorted.
Review by Bafford3 weeks ago
Offered to try a new Costa coffee. Accepted. Then charged an extra 25p. This is a nominal fee, but I was not told it was extra to try and if every takes the offer up costa are onto a winner! I said to the lady serving I felt she should say would you lie to try our new coffee for 25p. When I said this, she tried to refund me from their tips cup! So she maintained her sales and refunded me from customers generosity! Unimpressed. It's not the money, it's the principle.
Review by Braguta4 weeks ago
Costa in Blackpool, avoid!! Waited in a queue for 20 minutes only to be told when eventually to be served that they were to busy to heat up a toastie! Place was cluttered, messy tables and not the most helpful staff we've come across. No apology for the long wait. Wont be back.
Review by Zsófia Dalik1 month ago
Just went to go into Costa in Stevenage Town Centre at shortly after 8.30am to be told they are not open until 9am despite the sign on the door stating Sunday opens at 8.30am, still told not open, therefore went to Starbucks. I go here every Sunday at 8.30am and always open, perhaps staff today need to know the correct time, disappointing!
Review by Akon Labrom1 month ago
Great service and taste
Review by Michay1 month ago
Have just been to a brand new Costa in Doncaster. Not the best experience after not usually having a problem. My decaffinated skinny gingerbread latte was not very hot so was promised another one. That came out without gingerbread so had to ask again for it to be rectified. Then after drinking it, I started having heart palpitations so am now thinking that it wasnt decaffeinated. Am really disappointed as have been a Costa customer for a long time.
Review by Quinncy1 month ago
Been to costa for so many years now and i always go back to the forge costa. The girls there are so lovely, and theyll do anything to make you smile. Great service. Change a coffee over whithout hesitation. One of the best places to have a wee chat.
Review by Drego Cokgezici2 months ago
Why oh why can’t I sit down in a Costa without having to ask the staff to clean/wipe the table. I am surrounded by dirty tables as well. 3 young staff in the store enjoying a chat when there are no counter customers.
Dirty store. T
Review by Laterica2 months ago
Often pop into the store in Grays when I head into town. Always a good atmosphere in there, though I'm not the biggest fan of their coffee.
Review by Harbourcemaes2 months ago
I visited Costa drive thru in Hanley. The customer service was appalling. Felt the staff were talking amongst themselves about us. Deffo would not return here.
Review by Wigster2 months ago
Visited the Taunton costa today for our usual americano and latte. Both were very bitter and certainly not the usual Costa standard coffee. As there was a long queue we were about to leave the coffee and go elsewhere when we approached the gentleman clearing the tables (another first over many Costa’s) and he saved the day. Took the coffees away and returned with two better cups. Well done Darren and he’s only been there two weeks. Hope he stays.
Review by JBryant2 months ago
Costa is usually brilliant. However we went in to Costa Bridlington. 2 people working, 1 serving and 1 seemed to be daudling and doing little. 1st drink took nearly 10mins and the 2nd nearly another 5 mins. Useless. Given No tray, no apologies. Disgusting.
Review by Sharufa2 months ago
I have recently started work in Runcorn old town an begun to use Costa. I just want to say each an every staff member I've been served by have been outstanding. Definitely a customer for life xx
Review by Bafford2 months ago
Just been to your branch in Boscombe , Bournemouth and just wanted to say how professional and friendly the staff are . Nothing was too much trouble and especially Ben who was very kind and enthusiastic . Thank you
Review by Davencorp2 months ago
Popped into my local Costa that has recently opened, to see what all the fuss regarding Costa is all about.
Nothing special, overpriced mass produced cakes and bland coffee served in pottery cup. I should have stuck with my local tea room, who bake their cakes on the premises every day and and at least serve their drinks in pretty cups and saucers or China mugs.
First and last visit. Lesson learned
Review by Genzen Tunnah2 months ago
The coffee is predictable and not bad but a bit overpriced. The branch in Leven, Fife is not very clean and the seating upholstery is filthy. With the prices they charge I think they could get the chairs cleaned occasionally.
Review by Jezeem Jwaied2 months ago
Always a pleasant experience & good tasting food and coffee.
Review by Bafford2 months ago
I have silver frame, blue lenses costa rockport sunglasses with lifetime warranty. The rubber on the temple arm split at the top line after 2 years.
The lifetime warranty didn't work so well. I was told that the glasses are discontinued and not repairable. Costa offered me to choose new pair of sunglasses. I checked the website and asked for one of the 2 that I like. Was told that I have to pay 148 for ocearch broadbill for the frame and lens change and 69 for the turret because the frame is different. I like my rockport design and I can go with this 2 designs as well. Thats not possible for free or under waranty. I am wondering why I have warranty then?
I was told which models I can choose from. Models that I don't like. Now I will have costa sunglasses from their warranty program that I don't like and never wanted to have. This was my last pair of sunglasses from costa. no more costa.
Review by Marsh Ecjuzd2 months ago
Harlow Costa just been refurbished and they decided not to renew fly screens over cake cabinet . I’ll never eat fly ridden cakes . Shame, as no other complaints .
Review by Inspector2 months ago
Costa is a market leader when it comes to high street coffee. Always great service and great tasting coffee.
Review by Reemz Eiampikul2 months ago
Went to Costa in Newquay Cornwall, the problem is not the service but the time you have to wait to get served 20 to 25 mins is not acceptable and it is happening in most of there branches lately. I have walked out many times when there is a queue. We were there on holiday and the only reason I waited was that they let dogs in.
Review by Declinmonk2 months ago
Love the new stronger blend , keeps me going on a hard day
Review by Tommacgr2 months ago
The Costa in Brighton Hill, Basingstoke is one of the best managed Costas I have used. The manager Naomi and deputy Sona, work tirelessly and always with a smile. The rest of the staff seem to have the same work ethic. It is a pleasure to visit and relax in this coffee shop. This Costa should be used as an example to others.
Review by Jila2 months ago
Just had a ham and cheese toastie, well it was toasted on one side the other was an un-toasted soggy mess ... won't be bothering again
Review by Jianu2 months ago
I went today and waited a long time to be served, it was only poor due to it being short staffed and only 2 people being there one inside one on drive through, she was rushed off her feet, I asked why no more staff she said 2 called in sick, as soon as someone called in management should get down there and serve, the company makes huge profits and you treat your staff poorly, her service was first class cannot fault her can only fault management