I ordered lenses back in Jan18 and they didn't dispatch after 3 weeks so I cancelled the order. It is now the end of May18 and I still have not received my refund after 15+ emails back and forth. They keep saying the refund will be made in 1-2 working days, then 3-5 working days, the 10-15 days. Still no refund.
Review by Kembryle Derrow1 year ago
Not sure if this company is still operating but my last order never arrived and despite numerous attempts to contact them no reply. In the end raised the issue with my bank who refunded the goods.
Review by AndreaTC1 year ago
MASSIVE CON. GO ELSEWHERE!
Seems I’m in the same boat as pretty much everyone else on here. Had used them a few times and everything fine. Last time was horrendous. Ordered lenses at the end of December. Requested a refund in mid-January - no reply until a second email at the end of January where I was promised a refund in 3-5 working days. Nothing received to date despite repeated chasing. Time to make their name mud on social media!
Review by Ziqqi1 year ago
This company used to be okay in the past (till last year). It's history. They are totally scammers now.
Guys, this is what you have to do to have your money refunded:
1. They don't send any order you paid for. Send an email or two to them, they never reply your complaint. Fine. Save the email(s) as evidence if needed.
2. So call the bank, you made the purchase with. (meaning the one you have the debit/credit card you used for that transaction).
3. Raise a dispute against that website/company with your bank. Provide all details they need.
4. The bank will process the investigation.
5. Call again the bank, usually after 15 days from the date of the purchase.
6. They (the bank) will refund your money and does all necessary against the disgraceful company.
The more of you go against them, the sooner they wont't receive any more order and no bank will deal with them. Don't let your money lost.
Review by EricF LLove1 year ago
Never had problems with them until this February!! I placed an order in a middle of February, still did not receive anything, and none of my multiple emails was answered...
Review by Barryfieldsend1 year ago
wish i had read the reviews before i placed this recent order on April. have been using the site for a few years until the last order. been waiting for month and still not receive my order. contacted customer service and not reply. very disappointed and angry about this.
how can i get my money back? is there anyway we can get refund?
Review by Relyea1 year ago
I ordered lenses from these con artists recently. The money was immediately taken from my credit card and I then received an email saying they were having trouble getting stock from their suppliers and were unable to give a delivery date. I cancelled the order and demanded an immediate refund which was promised within 3-5 days. It hasn't materialised over two week later and my credit card company are now looking into the issue on my instruction.
Review by Fosiul Ryning1 year ago
Why have the authorities not seized these guys domains yet? Blatant obvious scam netting millions of dollars yet it continues?
Review by Grauwald Handoyo1 year ago
I ordered my lenses but still had not received them a month later. I asked customer support where my order was and they told me that my lenses were unavailable at the time of order and so they could not be despatched. They could not tell me when I would receive my order. This alone deserves a 1 star review! However, to add insult to injury, I asked for a refund and they told me it would be in my account in 3-5 working days. A month later, I am still waiting and their customer service is no longer responding to my emails. DO NOT BUY FROM THESE SCAMMERS!
Update: I never received my refund and had to query the charge with my credit card company. This lenses company is definitely a scam.
Review by Mubirigi1 year ago
I used this company in the past without incidents. However, my last order, placed on January 25th (£63.96), was not delivered and the payment never refunded.
I have been trying to contact them but they are not replying to my emails.
What can I do?
Review by LaDeanna1 year ago
Ordered lenses form them previously and received the lenses, however ordered 3 months supply on 25th April and to date no lenses or reply to my numerous e-mails. So disgusted with this theiving company.
Review by Prabhanjana Parnoosh1 year ago
Dreadful company! Took MORE out my bank than the order! I cancelled the order as they ‘didnt have them in stock but on back order’. We seem to be bank rolling these robbers! AVOID like the plague. I still have no refund and am reporting them for fraud!
Review by Brixtany Ilbery1 year ago
Have always received great service and lenses despatched within 6 days in the past which is why I am now puzzled as to why I never received a recent order which was placed on 21 February?
Sent an email to Sarah at Contactforlenses requesting refund however I am still waiting for this since 6 April. Have needed to ask the assistance of my credit card company to obtain a refund.
Do not place any orders with this company. Unfortunately it appears they can no longer be trusted.
Review by AimeeinVA Magnus1 year ago
Never received my contacts! Requested a refund and never got my money back or the contacts. This was 4 months ago. Horrible company!!! Do yourself a favor and don’t order!!!
They are scammers and I don’t understand how the website hasn’t been closed till now?
Review by Mauricka1 year ago
Ordered Lenses in January. Advised out of stock. Then they cancelled my order and said would refund me. No refund received. Got refund from my credit card company. Avoid at all costs !!!
Review by Jenilyn1 year ago
I've never received my contact lenses! They've charge me for them but never post them! Disgraceful
Review by Saqeb Merkley1 year ago
Taken £240 from my account and it's been nearly 2 months and no lenses delivered and no response to my emails when i contact support.
Review by MichaelnJulie1 year ago
this has happened to me as well, all was well then the last ordered never came, requested a refund - that was 05 Mar, till now no refund.
customer support "Sarah" does reply but nothing really is happening
Review by MissElleJ1 year ago
Still waiting for my refund , again no contact, surely this must be illegal
Review by Mrcin1 year ago
I too got caught with this company, who said that they were short of my lenses in Dec 2017. Previously I have successfully ordered from them for 2 years with no issues.
I cancelled the order, and they said they would refund my credit card. Needless to say after many emails and excuses, I contacted my credit card company MBNA. They refunded me all my money and took it up subsequently with the scammers contactforlenses.com. I see now that the website does not work, so I guess they have been shut down finally.. If they ever come back please DO NOT ORDER ANYTHING from them.
Review by Coppermoon Derrow1 year ago
I have used this company before and they were okay until now. Ordered my lenses since 26/02/2018 and paid in full by credit card. I emailed them on the 08/03/2018 and they replied saying it's on back order. I sent another email out on the 14/03/2018 to cancel the order and refund my card and this has not been actioned as yet. I have now sent another email. Very disappointed with this company. Will not use again! Be cautious.
Review by Wanshan1 year ago
Whatever you do don't buy from this company. They appear to be the cheapest for contact lenses but you never get them. I had to get a refund via my credit card company.
Review by Ksimba1 year ago
Ordered lenses on 1 January, still not received mid-Feb so demanded a refund. It is still not forthcoming in mid-Mar. It's basically theft. DO NOT USE THIS COMPANY.
Review by Airbase1 year ago
Wish I'd read the reviews first. Waited weeks for my order, then cancelled it, and still waiting for the promised refund. Terrible customer service. In the meantime I've ordered elsewhere and had the lenses next day.
Review by Kanho1 year ago
Ordered lenses in December. I cancelled the order when they had not been dispatched 2 months later. No sign of the refund. Had to log with the bank to try and recover my lost funds. Avoid.