I have used just about all of the Conga products for the past few years. The tech was very good back when I first signed up but now has much more competition from others on the exchange. My main reason for the one star is I tried to change my number of licenses this year within the allotted time and was scuffed off. I spoke with the territory manager earlier in the year about my use case and she said she would get back to me on anything and everything Conga might be able to provide. (I never heard back from her) I made an appointment with my rep in Novemeber and no one ever joined my call. Then conga sends me an invoice for a bunch of licenses that I don't use. When I said I need to change a few around they told me it could not be done and that I have to pay for products I have no use for. Keep in mind that I am not trying to lower my overall expense...I am happy to pay whatever I was already paying. I just want to change Conga Composer to Collaborate since I no longer use Composer. The overall way that this company treats you is unbelievably poor.
Panda Docs is a less expensive proposal software than collaborate and DaDa Docs and Airslate in my experience is great for document generation. I can't imagine being treated with less concern from a company. Generally, my experience with anything on the SF exchange is perfect. I understand I have a small business and my company's contribution to Conga's bottom line is most likely a rounding error in their eyes but I still think this was handled poorly.
Review by PJax2 months ago
Love the ease of use and set up!
Review by Chewyrambles2 months ago
Not only is the product exactly what we need, but the customer service and assistance we have received from the Conga team has been excellent. They are always willing and able to troubleshoot issues with you. Honestly, I have had some of the best customer service experiences with Conga that I've had with any of my salesforce vendors.
Review by Kcasandra3 months ago
Review by Lynee5 months ago
Conga is a great innovative company!
Review by Pantry10 months ago
We were initially extremely disappointed with this company's approach to customer service. Once we realized that we were not using this product we tried to cancel the contract. We had unfortunately just renewed (in error - internal communications problem) and despite the fact that they could see that we never used the product and understood that we had made a mistake in renewing they initially refused to concede any refund on our contract.
Fortunately, this was eventually reviewed by senior management and they decided to compromise on their initial position. We would have preferred a full refund given that we did not use the product but at this stage, we are happy to have received a partial refund and move on. We would consider this product in the future.
Review by Satminder11 months ago
i have a question they try to answered but they cant
Review by Apreel1 year ago
Conga provide the tools needed to quickly and efficiently produce branded, standardised documents from my Salesforce data. The button parameters available let me choose if my Salesforce users should have to choose a template, who to send it to/where to save it, what format it should be produced in etc, or whether I want to pre-set all these things so all the user needs to is press a button; further to this, I can use workflow to negate my user pressing a button at all, rather run Conga from a field state change instead.
Conga also have an excellent Support team. If you can't find what you need in their documentation, fire an email to the team and they respond very quickly, with what you need plus contextual examples of usage.
Review by Cameri1 year ago
Love the product and the support provided to keep it up and running. Conga has allowed us to revolutionize our end document generation and distribution coming out of Salesforce, seamlessly and effortlessly. Thanks, Conga!
Review by Sedeney1 year ago
Very helpful and great solutions for our business
Review by Tuyetnga Faka1 year ago
Conga's tools are useful, and their support team is always ready to help figure out how to make it work as you need it.
Review by Bafford1 year ago
Currently a customer and user of Conga. It is a great generator and a super awesome easy tool to utilize in document generating.
Review by Tuanna1 year ago
Support has been magnificent. I have had the product for one week, so my experience is limited but so far it is great.
Review by Margitte Knutz1 year ago
As my company’s new Salesforce Admin I was able to get up and going on Conga composer in one month. The training and resources available are great! And support has been there when needed and have always communicated efficiently through the entire process! Thank you for making my job easier!
Review by Amex1 year ago
Conga provided a modern digital solution to our antiquated paper order forms that allowed our company to move towards an integrated, online process that improves the customer experience.
Review by Rajgagan McManud1 year ago
Been a long time conga customer, I love the functionality it’s allowed me to create for my org.
Review by Rodelio1 year ago
Conga composer and Template management is easy to use and maintain.
Review by Vilhelm Hvid1 year ago
The Conga team is crazy helpful and supportive. They help bridge the problem -solution gap and work in a consultative fashion.
Thanks to Paul and team!!
Review by Bermarie Cruthoff1 year ago
We use the action grid! It works great when update sort, and search the data!
Review by Purvang Zatryb1 year ago
We have a good expérience with conga
Review by Dancinhomer1 year ago
Great product, use it for our daily quotation templates that helps our sales team streamline their work!
Review by Saybre1 year ago
Conga is easy to use, and the support system is great!
Review by Ianthemanwholovesbeds Garankov1 year ago
We have been using Conga Composer and it helped us tremendously in creating forms and reports via the tenplates we created. The one issue we have is hard coding values thru the button and it is hard to re deploy org to org as we have to manually change these values from org to org. I wish there is a better way pass these parameters so it will always get the correct value from org to org.
Review by Budtender1 year ago
Conga has transformed our business! We are now able to offer so many things to our clients!
Review by Anxhela Bitte1 year ago
Amazing product, amazing people, and the only doc company to go with.