Ondrea Nelson was my representative and she did an excellent job explaining all the LTC options for my wife and I. She is extremely knowledgeable and actually cares. Most impressive is how she has stayed in contact after we purchased the coverage to make sure we were satisfied and check if we have any questions. She is wonderful as a resource and easy to deal with. Highly recommended!
Review by Davidiam1 year ago
a call later would be nice, It was an overall good process in getting signed up, however, a call later, maybe once a year to review premium changes, review benefits, it's good to review with a client at least once a year what they have and also discuss possible changes. Are there different products, different life changes that might come into play. Without a call, the advisor risks the client simply cancelling the policy and the advisor wouldn't even know why...They should stay more in touch, even though they've received the lion's share of their commission with the sale of the policy up front. Thanks.
Review by Janecze1 year ago
Larry was knowledgeable and solid guide through the many options out there.
Review by Violi2 years ago
Professional and courteous. Did everything they said they would, and kept in contact with me ,
Review by GoodVibes Gaah2 years ago
Great personal service to help me find the right plan. Appreciate all the hard work and thorough explanation of benefits.
Review by CustomerJenn2 years ago
I am not computer wise. So do not send me all the trustpilot stuff as I do not understand what to do. I am a senior, very tired, have a lot of issues. Philip Shields helped me get on Kemper and I am one of those who are proud to have had his help. He stuck with it and helped me understand and do the what involved to be a part of the program. I recommend him to anyone needing solutions, and a caring heart to work with them. Thank you very much for your company. Paula Burris
Review by Tranese2 years ago
The long term care is excellent.
Review by Chaille2 years ago
Would use again and recommend to others. Timely phone calls, quick exchange of information, we received reliable and needed information in order to make an informed decision. We were approved and received policies in an acceptable/as promised time frame.
Review by Horspool2 years ago
Was an easy process and glad we did it. Would recommend to anyone.
Review by Balsamo2 years ago
Very thorough, thoughtful and personalized review of our long term care needs. Choices were presented very impartially. We can highly recommend Rick.
Review by Songocu2 years ago
I had the pleasure of working with Nate Randolph to enroll in a long-term care plan and the experience was very positive. He has always answered my questions in a timely, friendly and professional manner. I highly recommend the company's services.
Review by DiMaso Hundie2 years ago
Very good, and we are very satisfied.
Review by Xiaolan Osto2 years ago
Wayne did an outstanding job for me. He pointed out to the insurance company that I was eligible for coverage and I have a policy now to cover my needs.
Review by JonathanFreire2 years ago
Great advice and honest opinions. Really useful to help me shop around and find the best plan and price for me and my family
Review by Zuné Collisi2 years ago
Everything went smoothly, representative was professional and informative.
Review by Nicosi2 years ago
Mr. Heinert was a pleasure to work with, as he explained and answered all my questions regarding long term care insurance and various options. He provided the documents by overnight mail and showed me how to use the computer to see screen shots on the insurance details, costs, benefits, etc. The insurance cost turned out higher than expected and I tried to lower coverage but he advised against it and I went along with recommendation. He said I could reevaluate and adjust the policy next year if uncomfortable. I hope that will work out and he will be able to help me revise my policy, as needed next year or in later years.
Review by Renwei2 years ago
Enjoyed working with you to take care of my husband and my long term care needs.
Review by Heali2 years ago
Good professional service. Alll questions answered. Very happy with policy and service. More affordable than I originally thought.
Review by Shoshoni2 years ago
The company worked with us to correct an inaccurate interpretation of test results and adjust the start date of our plan. The flexibility and responsiveness were appreciated.
Review by ToniH2 years ago
Sam was an excellent source of information.
Review by Opena2 years ago
Caroline Henson constantly communicated with me and provided valuable information. When I had questions she knew the answers right away. Recommend her highly.
Review by Garika2 years ago
It's great to know my family will have help with caring for me as I need assistance.
Review by Maker2 years ago
The person I talked to was very cordial and efficient. He made sure he covered al basis, including reviewing what we would discuss during the next call.
Review by Paiva2 years ago
Lee my agent was great throughout the process. Valuable service.
Review by DonMcK2 years ago
The agent, Neil Greenberg, was great! Very patient, informative and knows his products.