First class service. Had to get EPC in a rush, called up at 8.15 yesterday morning, spoke with Daniel and inspection held this morning, EPC sent to me this afternoon. Text confirmations throughout. Can’t recommend Daniel and CompleteEPC enough.
Review by Qina4 months ago
I would not recommend this company to anyone. The assessor who issued my EPC certificate was extremely rude when I simply queried the results of his energy efficiency assessment. I ended up filing a complaint with QUIDOS, the energy Assessor Accreditation and Certification body, who then failed his initial assessment. The energy efficiency rating for my property has now improved as a direct result of a quality audit that was completed by QUIDOS. The energy assessor of Complete EPC has not bothered to apologise for his inaccurate assessment and extreme rudeness.
In response to the reply that I have just received from Complete EPC with regard to my review, I was never rude nor did I ask for my EPC certificate to be changed to a C grade. I simply had doubts about the assessment, which I queried in an email and the response I received was the energy assessor shouting down the phone at me demanding for my bank account details to refund his fee and threatening to remove my EPC certificate from the register.
I had no interaction whatsoever with any members of staff apart from the energy assessor. At no point did Complete EPC "strongly recommended" for me to contact QUIDOS, the accreditation body. I was in shock and in disbelief by the manner in which I was spoken to, and it was at my own initiative that I decided to contact QUIDOS. It was the Technical team of QUIDOS, who advised me to send a written complaint to them. Even QUIDOS confirmed that the energy assessor of Complete EPC came across to them as "uptight" and "brash" over the phone.
QUIDOS thanked me for my written complaint and confirmed that a decision was taken to carry out a quality audit on the EPC. They confirmed that they would involve the Energy Assessor to collect all the evidence gathered on the date of the assessment. After looking at all the evidence, QUIDOS wrote back to me confirming that the quality audit carried out on my EPC certificate came back as 'a fail'. They then directed the assessor to relodge the report with specific changes. Thanks to QUIDOS I have now an accurate certificate that properly reflects the energy rating of my property, gaining one additional star for my main heating, two additional stars for my hot water rating, and my estimated energy costs for the property and energy efficiency rating have both improved.
I am not a trouble maker. I wrote my review on this portal to expose the awful experience I had with Complete EPC. They have demonstrated to be not only highly unprofessional, but LIARS as well.
Complete EPC initially responded to my review with their very distorted version of events. They have now decided to change their response by removing the majority of their original comments...
Review by DANd6 years ago
Good service and value for money.
Review by Waltond6 years ago
I couldn't recommend Complete EPC more. The service they offer is of the highest standard for anywhere in the UK.
A 5 star service from start to finish.
Review by Delcine6 years ago
These guys were top notch
Review by Tryfon6 years ago
I was an extremely impressed by the Company, and could recommend them highly
Review by Wieslaw Genyk6 years ago
This was the best value (and boy do costs vary!) great service, knowledgeable guy, hassle free, thanks
Review by Vykinta Chhaya6 years ago
Company refused to send me the EPC to verify with the estate agents without recieving full payment first. After the man came to do the assessment we wanted to verify that it was above board before handing over money. This was made very difficult, as he clearly believed we wouldn't pay upon receipt (unlike all other works/surveys we have ever had carried out on the property). Unprofessional and ultimately not worth the hassle and the attitude.
Review by Adut6 years ago
very good service
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