Bought a sofa which lost its shape, become very uncomfortable and was ugly to look at Visited store to be told it’s a sofa that needs regular fluffing and effort to reshape the cushions. That was not mentioned at the time as I guarantee we would not have bought it if we’d known.
Went to a professional upholsterer who’s opinion was that the cushion covers were poorly constructed and that the foam inside was cheap and weak.
2-3 weeks ago a technician was sent to examine the sofa.
He said the covers had stretched and did not fit the foam inside and that he would recommend they are replaced.
Weeks later with no communication, a single replacement cushion cover arrived at our house.
100% will not shop here again, poor product, poor sales advice (lack of information that the sofa will need constant attention to keep shape) and poor after sales care.
My parents were about to spend over £3000 on their new sofa, not now.
within a few weeks.
Review by JaysVidz1 year ago
The staff are knowledgable and helpful, the goods bought are good quality and were delivered the next day.
Collingwood Batchelor is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about collingwoodstores.co.uk.
East Chestnut Street 204