Codan Forsikring A/S Reviews

Recently, I just moved all my insurance from Codan to Alka, due to more attractive prices for all most same Services
The problem is that Codan still keeping my car insurance in spite I moved to Alka.
It is not easy to get rid of them. This is unprofessional and harmful for such a good survive minded company!!

I tried calling the phone number provided today to cancel an Insurance claim as we found the lost/stolen mobile phone I had reported. The first gentleman I spoke with was helpful and transferred me to another department. There, I waited on hold for 5 minutes and then the woman promptly hung up on me when I started speaking English (even though I had pressed 9 for English). I can speak and understand Danish, but sometimes do not have the vocabulary to discuss insurance documents and issues.

I called back again and was on hold for 9 minutes, someone picked up but didn't talk, and then I was back on hold again for another minute.

This second gentleman was very helpful, answered all my questions (which I haven't received an answer for over email since I first wrote 10 days ago) and was fine with switching between Danish and English.

This is very unfortunate and frustrating as a customer to be hung up on!! Also, if you have the option to receive information and assistance in English, it would be helpful to provide information in English (the rest is still in Danish).