Service provided all the way through was great. Reliable and good price. I was a little nervous as it all sounded a bit good to be true, but they did everything they said they’d do. Coach on time, clean, tidy and driven well. Great service.
Review by MalcD1 month ago
I recently used Coach Hire to book a return coach from Petersfield to Birmingham for a staff team building day. Whilst the coach arrived for the outward journey, we were told we would have another driver for the return - which seemed a little odd. The return driver never arrived and despite having been provided with the drivers name and phone number, when calling this, we were told he was not our driver!
We did eventually get a return coach some hour and half later than we had expected. When complaining about their service I was just referred to their T&C's stating only 10% of the return booking would be compensated. Considering this was their mistake I do not feel this was reasonable compensation. I would not be in a rush to use them again.
Review by Ianne1 month ago
I have booked a coach for a party of 24 from Gatwick to Camberly return for October 19. Booking was fast and easy. Thanks Sam.
Review by Leoguajiro1 month ago
Coach Hire were fantastic in helping our church to arrange two separate coaches to pick up oversea visitors from Heathrow Airport to central London.
On the day, we were told one driver would be doing two separate pick ups however given the usual London traffic, this would have meant the second lot of arriving passengers would needed to wait an additional 3 hours for the driver to return from Central London.
Coach Hire were fantastic in arranging a second coach on an ad hoc basis to pick up the second lot of visitors who had arrived from a different flight.
In total, there were 40 passengers that were required to be picked up. The majority of the visitors were first visitors time to UK. The prompt and punctual service from Coach Hire and their suppliers meant the visitors had a great start to the tour of UK without any delays and logisitical issues. The coach drivers were also very friendly and helpful particularly with loading and unloading luggages.
We have no hesitation in recommending Coach Hire and we will definitely be using Coach Hire again in the future!
Big shout out to Laura at Coach Hire who dealt with our enquiry!
Review by Ecky Homesellers1 month ago
I was liasing with Ghafar who was very organised and responsive and very friendly to communicate with. Overall a good experience with and coach was booked with no issues
Review by Hibee1 month ago
From my initial enquiry, through to my booking Sam Wingrove was very helpful and quick in answering my enquiries. I was given a speedy quote and was impressed with the service I received.
Review by Rasaq1 month ago
William was brilliant helping me organise a bus for a hen I am organising. Any questions asked he always had the answer.
Review by Toluse1 month ago
Very fast, easy communication, over all fabulous service from William Dedman at Coach hire.
Review by Nixxy1 month ago
From the first call/ email, Emma Johnstone was fantastic throughout the booking process to completion.
Coach experience memorable and Ali the driver very professional.
Review by Tait Doerk1 month ago
Really easy to book and the staff were great as we had to change amount of people a couple of times also very responsive with questions
Review by Kuschelted2 months ago
Dealt with William. Very responsive and helpful. I would highly recommend!
Review by Yaakov2 months ago
I cannot recommend Coach Hire enough. We're a small student Union that have satellite campuses all over the west coast of Scotland. We booked two trips with coach hire in September and had some last minute alterations. The team could not have been more helpful and understanding - we will definitely be using them again!
Review by Kimchiyo Chokanda2 months ago
They offered a reasonable price but the service was terrible and did not make the booking experience or the price worth it. I had to chase them up constantly for further details. I was told, after chasing them up again, the driver's name and number less than 24 hours before the trip and was not told there would be two different drivers (and coach companies) for each day of our tour, so neither myself or the driver could contact each other on the day. Both drivers given the job were really good and cannot complain about them.
Would not recommend and am not sure how there seems to be so many 5 star reviews...
[UPDATE: I have confirmed my booking reference and that there are calls and e-mails from myself. They have since been very apologetic about the break down in communication from their side]
Review by Atanda2 months ago
I dealt with Sam Wingrove who was very professional and managed to easily work with my continuously changing booking. I would definitely recommend coach hire as they are competitive and were a pleasure to deal with.
Review by SeethaJayaraman2 months ago
Had amazing and quick service, and spoke to Maddie, who was particularly lovely. Thanks for all your help!
Review by ArticCynda2 months ago
Polite and efficient service, and negotiated price.
Review by Dejahnay2 months ago
Maddie has been brilliant with me as I have had a make a few changes to my booking she has redone everything for me I can’t thank her and compliment her enough.
Review by UniversityStudentHouse Ginnever2 months ago
Very helpful and easy to book
Review by OmegaPixels2 months ago
Very quick and easy to use. Was quoted a very reasonable price fast and very simple booking process to complete. Staff were very helpful, with good attitude. David is particular adjusted the booking with no hassle or extra cost, and stuck to his word in emailing the confirmation the following day (due to the request being made after closing time of the company being used).
Would recommend and be used in the future for a variety of events.
Review by Dawgiie2 months ago
Very polite on phone and responded very promptly to my requests. Prices were good.
Review by Jelema Bourguilleau2 months ago
I want to share the positive experience my coach party had when we travelled with Arleen Coaches of Bath on 21st September. The coach arrived on schedule, was a new vehicle and was very clean. The driver introduced himself and gave a safety briefing before departure. Throughout the day the driver was extremely helpful and attentive to our requirements: we could not fault in any way the service we received and will certainly be using the company again.
Review by Fentanyle Abeijon2 months ago
The most efficient service I've yet to use for my school's excursions. Each and every time I use Coach Hire, their communications are excellent, the teams they deploy are outstanding and I completely trust them to give our children the best experience they can. They think of everything and, in doing so, means there aren't any unforeseen hiccups. I'd highly recommend Coach Hire for school excursions and trips for peace of mind and an efficient service.
Review by Jucita3 months ago
Brilliant service, helpful every step of the way! Lee Hunt made the whole process painless and quick!! Would definitely use again!
Review by Shawne3 months ago
WIlliam was great, really helpful and great with following up on things.
Review by Twis Derrow3 months ago
Do NOT use this company. Cancelled 3 hours before we were due to go to Newmarket races on a stag do. They then proceeded to offer another coach which happened to be more expensive.