Coach hire sent out the request and we received a quote and a very helpful member of staff from the coach company got in touch and catered for our needs.
Review by Gissss2 months ago
I booked through Coach Hire for our Xmas Party last minute. Sam Wingrove was quick at replying to all my enquiries. He handled everything professionally and it was a pleasure in booking through him. The coach driver arrived on time, picked up the whole party - let us play music and nothing was too much trouble for him. Picked us back up on time and took us back! No issues, great company to deal with.
Review by Jhower2 months ago
Many thanks for all your hard work in booking our coach and ensuring that all was efficient. The coach on both legs was punctual and clean and we felt welcomed by the drivers on both legs. I would be happy to recommend your use for future journeys.
Review by Scottiebos2 months ago
I booked a 20 seat mini coach with additional room for luggage space (1x25kg case and 1x5kg hand luggage allowed per person) for 15pax for 13days use. What arrived was a 15 seat coach +1 seat for the driver. More than half of our luggage was put on the roof of the coach with nothing but a plastic tarp for cover. We stopped 5x in a span of 2hrs along the highway since the tarp kept flying off. Inside the vehicle was tight, in old condition and without air conditioning. Their sales manager, extremely rude, kept forcing us to accept the pathetic vehicle. Only after much argument over 2 days, contacting other managers within Coachhire, were we eventually provided with a minibus. If that sales manager could have gotten away with it, he would have. The new minibus saved the trip but the dishonesty, rudeness and stress experienced while on vacation is just not worth it.
Review by Umon Marganes2 months ago
CoachHire.Com is brilliant. Their system, staff, coach facilities and drivers are superb. I highly recommend its excellent service. Lee Charles Hunt is really professional. I will absolutely use their coach service again.
Review by Fullcraft3 months ago
Lee Hunt is a very pleasant and easy to work with employee who showed great willingness to make our journey as comfortable as possible
The driver was very pleasant also
Review by Effay Cusicanqui3 months ago
I like the fact that they were patient with our booking and flexible when I could not establish group Size.I also like the fact that they were not pushy; it took me quite a bit of time from enquiry to the actual booking. I have not yet taken the journey but so far this company look very promising.
Review by Cyra3 months ago
We found CoachHire.com really helpful and professional. This was the first time we have used the company and nothing was too much bother for them. The sales adviser answered all our queries, she kept us in the loop with the driver details. The drive himself was on time, he picked up the group and took them to their final destination and was really understanding on the return journey as the group did have some wet gear to take home.
Would definitely recommend and will use the company again.
Review by Karabela3 months ago
Booking with Sam was very easy - he responded promptly and made changes to our pick up time as requested. The coach was clean and comfortable and the driver was friendly and professional.
Review by Hylend Silverstro3 months ago
Was a pleasure to deal with, Sam was on hand to adjust our requirements as and when we needed to make slight changes to our booking. The vehicles were a great standard and we were able to transport professional rugby players to and from the required destination with little fuss. Will use again in future years, thanks!
Review by Customertamata Alik3 months ago
Second year of using Coach Hire and the service and pricing are excellent. The reliable service and friendly coach driver last year made the choice for rebooking again this year very easy. The sales process is super easy and both bookings have been made through Emma Johnston who has been so helpful from start to finish! The event has become an annual fixture so will be back again in 2020!
Review by Williamsom Teearu3 months ago
Excellent service, on time, clean, competitively priced and really reliable. The coach was really comfortable and the communication with the booking team was brilliant. My group of 20 had quite a complicated schedule but they sorted us out without any fuss.
I would highly recommend CoachHire.com for large group bookings and will definitely use them for future events.
Review by RogerML3 months ago
Quick and easy booking! Fast email replies with asking about quote.
Review by Clasificados3 months ago
Vehicle and driver were great. Arrived early and even waited after we were late getting on the minibus. Lee Hunt was also very helpful and quick to respond to emails and never too busy to answer the phone. The guys and girls in the Operations Team were helpful also. Will book again. Thanks
Review by Tertia4 months ago
Emma Johnston has provided excellent customer service, going above and beyond to ensure that we have the coaches that meet our needs. responding quickly to any questions we might have. we will use them again.
Review by Mrsspot Dontcova4 months ago
Many thanks to Lee Hunt & the CoachHire.com team. A great service from start to finish. Clean vehicle, arrived early & the driver was extremely pleasant. Lee was happy enough to accommodate all the last minute changes. Prices were competitive also. Would highly recommend & have already booked our Summer party coach for 2020.
Review by Rempel Almstedt4 months ago
I have just booked a coach for July 2020. Laura has been beyond helpful, knowledgeable and understanding to a anxious bride. I can honestly say that from start to finish, receiving quotes, going over routes and booking she has been heads and shoulders above other companies I have contacted. Thank you Laura!
Review by Siow Takuira4 months ago
We hired them to transport us from a wedding reception back to a hotel.
Four runs between the hours of 930pm and 1230am.
We had a contract that was paid up front and driver requested more money to continue past midnight. He never returned.
Customer service told us to deal with this two days later.
After all this, we are out additional money, time, and have been severely inconvenienced.
Will alter this review if Coachhire.com helps to resolve the above.
Review by Mumeen4 months ago
David Roberts has been really helpful on several occasions when I needed urgent assistance and information on bookings departing within the next 24 hours. Can't praise him enough for being helpful on the phone as well as always following up with additional information.
Review by Muuk4 months ago
Booked a 22 seater and we got stuck with a 15 seater with an Indian driver that kept trying to convince us that a 15 seater is ok. Most of our luggage was stored on the roof of the car without a tarp to cover despite 3x asking the driver about the tarp which he reassured us that there will be one. Nothing was placed in the end. So much BS to put up with with. Not worth the hassle on vacation. Why would we book a 22 seater if a 15 seater was okay? Better to drive yourself.
Review by TaraMarty4 months ago
Thank you to Laura and the Team and all 13 drivers. Extremely helpful and efficient. Would definitely use the service again.
Review by Drilling4 months ago
I was a bit nervous using coach hire, because as a customer you're not in direct contact with the hired bus company until the event.
For context - I needed a bus for a stag weekend from Glasgow to Newcastle (return journey).
However, it was a pleasant experience as:
1) They managed to find me a very competitive price
2) The bus company identified was great - very efficient service overall with good quality vehicle and great driver.
Their business strategy is to put people in contact with quality services and at a reasonable price, and here they succeeded.
Only frustrating part is you're only given driver details a day before the event. However the coach hire customer service numbers are easily accessible with pleasant staff.
Review by Khavir5 months ago
Service provided all the way through was great. Reliable and good price. I was a little nervous as it all sounded a bit good to be true, but they did everything they said they’d do. Coach on time, clean, tidy and driven well. Great service.
Review by Trevelyn5 months ago
Service was excellent, will recommend it to anyone and hope to use it over and over again.
Review by MalcD5 months ago
I recently used Coach Hire to book a return coach from Petersfield to Birmingham for a staff team building day. Whilst the coach arrived for the outward journey, we were told we would have another driver for the return - which seemed a little odd. The return driver never arrived and despite having been provided with the drivers name and phone number, when calling this, we were told he was not our driver!
We did eventually get a return coach some hour and half later than we had expected. When complaining about their service I was just referred to their T&C's stating only 10% of the return booking would be compensated. Considering this was their mistake I do not feel this was reasonable compensation. I would not be in a rush to use them again.