Interest rate started off competitive but then rose over time, with the most recent rise taking it quite above what other lenders were providing. There was no room whatsoever for negotiation to a lower rate. Also, the offset account operates like it's from 1982... transactions take absolutely ages to appear and you're never quite sure of the exact balance due to delays in processing. Online banking is not 24 hours - it doesn't operate from around 11pm till 6am.
Review by HappyNanny Lendinez4 months ago
Avoid Avoid Avoid Avoid Avoid using Click Loans they will start you on a low rate then bump it up even when the reserve bank is on hold absolute low life company..And a message to Click Loans do not try to leave a message for me below to contact you its to late im leaving you negative reviews like a plague.
Review by Jehoshua Bockstanz5 months ago
Like many of the other reviews, Click Loans drew me in with a competitive interest rate but have slowly raised this to the point it is no longer anywhere near competitive. Still no word from them regarding the latest RBA rate cut.... Based on my experiences so far I doubt they'll pass it on. The internet banking UI is horribly designed too. Recommend avoiding.
Review by Minimus5 months ago
Two loans through this company. The second recent experience was a nightmare of delays and errors to sort the start of the loan. Eventually we had it over the line months later. We have since had multiple rate rises and not once have been notified beforehand.
Save yourself the pain and go elsewhere for a loan.
Review by Milochka8 months ago
The service when applying for our loan was very good and we also had a representative who held our hand through the process.
We took out 2 loans due to interest rate offered and reviews from so called industry professionals (most likely biased so be careful what info. you base your decision on) - one investment(interest only) and one home loan (principal and interest).
Since taking out loan in early July we have had 2 interest rate increases on both mortgages! One hike less than 30days after taking out loan and another today - which is why I'm writing this review. The interest rates are now over 0.2% interest higher than the advertised rates - dodgy! Given the extra hoops you need to go through to get loans these days I would be very careful choosing Click/Macquarie.
I have started to apply to refinance with another bank - painful.
Service with Click post settlement has been poor - response to my email regarding interest rate hike was 'don't worry interest rate isn't going up much' - well perhaps Click could pay for the increase. And why are you advertising a lower rate on your website - I will tell you why, to lure unsuspecting customers in with an attractive rate and then fleece them by increasing the rates twice in 6months (why do none of the review websites talk about this?) At least the big banks are exposed by media for every move they make, these smaller banks/brokers are hidden. I also sent Click broker another email request some basic info. and still haven't received a response after a couple of weeks..
Click loans is a Macquarie Bank broker.
Review by Rygg9 months ago
Be careful to use their offsite account home loan. Everything month they calculate incorrectly since June 2018. They still own me $100 overall. Very confusing system. When I questioned them their staff told me to talk to my finance advisor. Make me laugh.
Review by LINFORDGallimore1 year ago
Applied for investment property loan. Process was very confusing, complicated and took too long. The same information was requested a few times. It looks like they do not know what they are doing. Terrible service. Very unhappy.
Review by Rehmi1 year ago
Misled me on my refinance since November 2017. Had to provide the same documentation over and over again, they didn't know what was happening with the loan from one minute to the next. Months and months of stress. Settlement was supposed to take place on the 16th January 2018, but they didn't obtain the correct payout figure, so it was cancelled. They then rescheduled for the 19th, but this was also cancelled,without consultation or explanation. They then rescheduled for the 24th, which would have cost me hundreds of dollars more in interest from my current lender. I left them a negative review after months of stress, and they then decided to withdraw their services. Misleading, incompetent and unprofessional. Go elsewhere.
Review by Deogratious1 year ago
Very very happy with click loans, Marina from Click Loans was so helpful and went out of her way to get me the best deal.Was able to phone or text her with any question and get a response quickly.THANKS CLICK LOANS! Quick DRAMA FREE finance!!!!
Review by Batrisyia Mikkalson1 year ago
Their service is very simple, fast, but solid. They may ask a little bit more documents than big banks but it shows they do a proper job. I don’t need to wait for long time like big banks do. Very efficient. They came to my office to do identification. It saves me a lot of time. Their rate is good. I get what they promised. Happy for their services.
Review by Ramachandiran Kuijl1 year ago
Marina has been so Awesome from the day we first spoke on the Phone . She has been very Helpful all so the Customer Service level was High Standard 100% . With our situation she got us Pre Approve for our very first Home loan my whole Family was so Over the Moon THANK YOU SO MUCH MARINA FOR YOUR HARD WORK !!! ,.....
I will recommend Marina to Family & Friends 100 %
Review by Muhsoggyknee2 years ago
I have an existing loan with ClickLoans and wanted to refinance to purchase a business as an investment. It has been 6 weeks since my initial enquiry, and I still have no real confirmation of updates (I simply need a 'yes' or 'no' response). I have made over 10 phone calls and sent many emails with no real progress. I will cancel my request and move my loan elsewhere. What a waste of time!
Review by Lulo Petrick2 years ago
Just took them 4 months to approve my loan and twice they told this low interest rate when nearly approached approval the rate change to a higher.
Review by Nburns Berveiller2 years ago
I was shopping around to save money on my existing home loan and glad that I have found click loans.
Staff at click loans helped me throughout the re financing process professionally. I hope to benefit from the savings in the long term
Thank you click loans team
Review by Caragold2 years ago
Mathu, Samantha and Lauren have been awesome to deal with in our application for our refinance. They have always returned the calls if missed and kept us up to date with what was going on. They definitely get the 5 starts with our application. Gary and Fiona
Review by NameBeezi2 years ago
I had one criteria, which was please get back to me whether you can give me a loan or not. After much initial enthusiasm I never heard from them again. 3 phone calls, countless emails asking for a reply and nothing. I'm sick of filling out all the necessary paperwork and then be treated like I don't exist. Don't waste your time.
Review by BHouse2 years ago
Very smooth process. Very upfront and personable.
Review by Burkhard2 years ago
I was hesitant at first to use an online lender but Click Loans exceeded all expectations. Online application process was easy and settlement occurred within 3 weeks. Was able to save money and also got a free offset account.
Review by Tanyelle Sugianta2 years ago
I couldn't be happier with the service i received from click loans , i will be recommending them to everyone that will listen, i struggled with every other lender i went to, they had the can to attitude and helped my dream become a reality and purchase my first home.
Review by Kirenjot Shelemy2 years ago
Ted, Lauren and Mathu really walked us through the process and help us meet the settlement within less than a months settlement period. Well done guys. Really happy and thank you for your continued support.
Review by Manjula2 years ago
Very happy with the low rates. A big thank you to Mathu and Simon for the smooth transition.
Review by NeverAgainDyas2 years ago
Too easy is the latest saying and too easy it was. Our mortgage expert Sarah Walwyn was never too busy and was always too easy to talk to.
With a full 1 percent less then our big4 bank why wouldn't we switch.
Review by Zorie2 years ago
Simple, straightforward loans company. No branches, just online which is what I like. Easy to use loans online portal and well priced product.
Staff have been good to deal with.
Review by StuA Alkashif2 years ago
Thankyou to Thushara for her outstanding service. She applied herself to my case, anwered every query I had and went beyond her role to make sure that our loan was finalised and in a timely manner. I will be using her in the near future.
Review by Kryssyne2 years ago
If you are just after a great interest rate Click loans /Peppers will do. If you are after an easy to operate account I suggest you look elsewhere.Big thanks to Simon Gewargis and Sam Hyman for there extra effort. I know they mean well but the rest of the team and or the systems in place are frustrasting the hell out of me. I have lowered my expectations considerably but it appears that Click /peppers have been lowering there standards to suit. I never thought I would say that sometimes the best rates are just too expensive without a supportive network. I have been dealing with investment loan providers for 15 years now and have never been so angry. Ross