We were spending our honeymoon in Sardinia September 2019 and booked the yacht (Sailboat Hanse Hanse, owned by Patrice) for 3 days on Click&Boat. One month prior to our trip our booking was approved by the boat owner, we paid the total amount and agreed to meet him in the port. However when we texted Patrice two days before the meeting date, he said that he forgot about our booking and sailed away to Sicily for 3 weeks. When we texted Click&Boat and asked them for assistance, they couldn’t do anything and simply canceled our booking. It really created a lot of mess for us during our honeymoon, so that we had to urgently change the tickets and book the hotels last minute.
Review by DoNotUseExpedia Derrow2 months ago
Very bad experience. Undisclosed costs and fees. Then at the last minute the operator of the boat they assigned us tried to switch us to some other boat that came with additional "mooring fees." and this after they assigned us boat that was an hour away (or 600 euros in additional "fuel" charges) to come to the port in the City we asked for. There was no one at Click and Boat to answer the phone and resolve the problem so our day that was supposed to be out boating was wrecked. They were super quick to bill my credit card. I alerted Amex and got the charges removed.
Review by Filipe Morujão2 months ago
Amazing day on board a lovely boat! Great food and hospitality. Clearly an experienced and relaxed skipper we were in very safe hands! We will be back!!! Thank you
Review by Taiku Derrow2 months ago
After 5 days and 2 public comment online. Click and boat finally refund me their fees after a cancellation ffor bad weather matter.
They probably make a lot of money with this practice and only refund the ones really motivated.
Bad experience. I hope for them they change their way of doing business. The client experience is key to make long term operations and create value for the company !
Review by Laralou2 months ago
Left at the dock with no boat. Cancelled at the literal last minute.Basically stranded. Do not use under any circumstance completely unreliable. Bogus contracts. They play with your money and then don’t perform. They also bait and switch. Unethical at best.
Cancelled giving no reason and didn’t even have the location correct. Totally clueless and useless customer service.
Review by Doodie2 months ago
Very easy to search and filter and a easy booking process. Great way to find a suitable boat for cruising
Review by Rgandolf2 months ago
The whole process was excellent thank you.
Review by Calanico Bhamidi3 months ago
Simple et efficace
Review by Quoto Siouris3 months ago
After a booking cancelled by the rental company because of bad weather condition, click and boat refuse to pay back their fees and only partly refund me.
This not even legal in France and their customer service only answers automatic responses like a robot with nothing in relation with the question.
Review by Simute3 months ago
Review by Taymani Lootah3 months ago
The boat itself is a fine example of its class, and makes a great impression when coming on-board.
We filled in a form prior to our trip saying where and what we wanted to do on our trip, plus the food and drink choices for when we were on-board. We had to pay 1750-euro cash upon arrival which was to cover the cost of the food, drinks and fuel.
Unfortunately, we didn't receive any food during the trip, we only had a small selection of soft drinks and warm drinking water, and when we asked about breakfast & lunch we were just fobbed off.
Our captain didn't show up until lunch time each day despite asking for an early start, and when we asked to stop at various coves and beaches we were ignored. We asked to do fishing before we departed but again our request was disregarded.
On the last day James our captain despite us asking numerous times to stop, refused and rather took us to a marina we didn't want to go to. He crashed the boat in the marina causing damage to other yachts, and when we asked to leave the marina after lunch to go swimming but he disappeared and didn't return for the rest of the charter leaving us stranded in a marina with no food, drinks, or anything to do.
I have tried to ask for reasons for this poor service, but James our captain has refused to respond. I have asked for a refund for the money given to him for the food, drinks, activities, and time at sea for which we have paid for but didn't receive, and again he has refused to even comment.
I asked Click & Boat to assist but they refused to do anything even though it was them that I booked through. I explained to Click & Boat that I understood that problems arise but it is how they are dealt with that makes the most lasting of impressions, but unfortunately they refused to anything at all, even to get a reply to my complaint which was very disappointing.
I would warn anyone to be very careful before parting with any money with this owner and Click & Boat. I personally will not be returning to Click & Boat or Torre Boats again.
Review by Teams Porticella3 months ago
Seemless service, easy to use. Like Airbnb but for boats. Will definitely use again
Review by Vlaxino3 months ago
BEWARE - DO NOT USE CLICK AND BOAT. BOOK DIRECTLY WITH A BOAT OWNER TO BE SURE OF GETTING A BOAT. In the words of Click and Boat staff, THIS IS NOT A SERVICE, IT IS JUST A TECHNOLOGY PLATFORM.
We booked a yacht on Click and Boat for August 16th. However, when I called the owner to confirm the details on August 14th he did not have the booking in his files, even though I had a confirmation from Click and Boat. I called Click and Boat on the morning of August 15th and after 2 hours they confirmed that the owner had made a mistake but offered us a day on the same boat on August 17th instead. I changed our flights to be able to take the whole family on the boat on the 17th and confirmed to Click and Boat. However, they did not confirm with the owner, who then accepted another booking. To make things worse, we got a phone call at 10.30am on the 16th telling us the boat was available on the 16th after all and could we get to the port right away! I told Click and Boat that we had made all these changes in order to reschedule the boat trip for the 17th, and asked them to confirm the trip that they had offered to us. At 7pm on Friday 16th we were told that the boat owner had accpeted the other booking for the 17th so we were left without a boat trip. This was a huge disappointment to all the family, not to mention the costs we had incurred in preparing a picnic and rebooking flights. Click and Boat offered no compensation. I would NEVER use this company again. There is NO CUSTOMER SERVICE. The person I dealt with kept saying that they are technology platform, not a service business. That was very obvious.
Review by Kailene4 months ago
Very helpful, even on the phone if needed.
Review by Kishanthan Kalyaniwalla4 months ago
Excellent breath of offering, great response both from users and from C&B team. Used it twice already and happily going back
Review by Caught Widgets4 months ago
Very professional and organized.
Review by Shaundia4 months ago
Got a boat which had not the described equipments.
GPS, depth sonar, vhc radio,
After vacation click & boat did nothing for compensation. After 3 mails no answer came back anymore.
I will never use click and boat again.
Totally unreliable. Clearly no recommendation.
Review by Chelesa4 months ago
Loved our Captain! Best day ever :)
Review by Chaitali4 months ago
Thanks to Click&Boat I booked a boat just a day before directly from the app and I passed a wonderful day on water with my family.
Review by Shazela4 months ago
Great day on the sea with the kids. The nice weather was a plus. The company helped us find a boat and Philippe was a nice skipper.
Review by Narinajackson5 months ago
I had the best experience renting a boat from Click&Boat.
My friends and I booked a sailboat in Athens and we had a blast. The platform is super easy to use and the sales team of Click&Boat provided us with the best service possible. Even when our sailing plans were changing everyday, the sales advisers were very friendly and helped us a lot in finding the best boat for our needs. I will be definitely coming back next year to book another boat through Click&Boat!
Review by Wake Naga5 months ago
The process went smoothly and the boat was just as described. The entire experience was perfect.
Review by Jjreddick Sanguedolce5 months ago
A real SCAM !!
I am an owner of a yacht and after having provided the rental to customers who had booked my boat through Click & Boat, I have received no payment from the latter.
The customers had paid the price of 4,000 euros at Click & Boat and illegally, the platform, never paid the amount of the rental.
So, I'm a victim of a real scam. I advise you not to use this platform to rent and nemeno to rent. Your money and credit card details are not safe.
Review by Forening Calite5 months ago
I have been scammed out of 380 euro after contacting a boat service though this company at the end of June this year. I wanted to do a day boat trip from Positano to Capri and contacted one of the boats listed when I searched for "Capri" through the app. I asked him about availability for 2 people the following day and he replied "no", that with this particular boat Capri was too far and he could only do Amalfi Coast. I kept searching for other companies that offered the service.
Two weeks later when I got home I was checking my bank transactions I noticed I had been charged the 380 which was the cost advertised for the hire. I was in complete shock. I reached out to both Click&Boat and the man leasing the boat out but they don't care. The company has terrible customer service and are completely unaccountable. It seems completely unregulated so please BE AWARE. Avoid at all costs.
Review by Tannis Ruttle5 months ago
Amazing experience with Click&Boat! Great service, the cruise advisor helped me to choose the perfect boat, gave us recommendations about the best moorings in Marseille, and was very available to answer all our questions.
We definitely recommend Click&Boat. Staff is very nice and helpful!