1. 3 months after I went for the car insurance, I realized that they didn’t take the monthly payment. I contacted them and they wanted to charge me all the outstanding payment for last 3 months in one go because they had a system error for the financial payment and they didn’t realise until I called. Absolutely terrible attitude even though it was 100% their fault and I was being nice to remind them. Later on we solved it by lowing a little bit of the total price and making a standing order instead of a financial payment.
2. They emailed me the cancellation notice without any explanation twice in the last 2 months just because they thought I am not paying but I have actually paid exactly on time (as I mentioned it is a standing order, it’s paid automatically every month. ) They said it is their accoutant problem so they can’t make sure it won’t happen again so I might have to go through all those every month?
3. Whenever I have problems like mentioned above, it’s been so difficult to contact them and they are dealing with it so slowly. They never get back to you within the time they promised. I had to keep chasing them up every day the whole week to get my problem solved even though they promised that they were gonna go back to you the next day. Trust me it is absolutely painful cause you’ve learnt that they are not reliable at all.
The only reason I went for this insurance company is that it was the cheapest one on compare the market. Now it makes sense why the price is so appealing. I wouldn’t spend ages writing this review if they are even a little bit sensible.
Review by Melvena1 year ago
WORST customer service ever! Bought a new car and I need to transfer the policy. I've sent them emails, used their website contact forms and waited for hours (literarily) on phone!! Always "experiencing high call volume" and no one ever picks up. I had to pay for two months worth of insurance in temporary ones!! Clements UK may have good rates but once they trap you, you're worthless to them! Will gladly pay more and have decent support.
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