I have finally run out of my 2 year warranty. I had to get a replacement unit every 2-3 months. Paid most of the time the return shipping and found that it did a small amount of progress in those two years. Every time I had to wait the 10 days for them to receive it, for me to track when they got it and then call them to tell them they got it!!!!! and get the replacement. Each time the progress would regress while I waited. The company always blamed me, not that their product was a problem. They shut up whenever I mentioned the bad reviews. They say 6 months, however I did 2 years and have little to show for it. I consider it a waste of $200.
Review by JDrake Ruddie3 months ago
Before I go on I'd like to say I feel the product did have positive results for me. It takes some discipline because you have to keep at it, but it seems to dry out the area, and kill whatever fungus is there. My issue is that the machine just stopped working after two months. So I can't give a conclusive review as to effectiveness, because I did not finish the treatment. I told the lady I spoke to last that if they are going to sell products for "medical" use they should be more conscientious, especially since it was a "product defect". But this may be one of those companies that sell gimmicky products, without any consideration for the consumer.
They were willing to replace it, and I went through whatever their process was. I estimated it would take about 14 days (if everything went well) to have a new one in hand. Twenty days after mailing it, I decided to call to find they had received it, but nothing had been done. They basically said there was no supervisor, no redress, no refund, no expedited shipping, and it would take 7 to 10 business days to get the pending replacement. They later called back to say I had been told to call when I sent it, and that they had confirmed on the recording of the call I was told to call once mailed---fine. What I didn't like is that despite the fact they send me a defective product they claim I am supposed to call them when they already have the product and all of the information. But anyway . . . .
I eventually received another machine, no box or anything, just a machine in a padded envelope. There was no charger. When I called they said they told me not to return the charger. I had put everything in the box, to return it as normal. They said the person on the phone told me. Then they listened to the tape, and said the person didn't tell me, so they sent me a charger. We are talking almost two months to get a new machine. But that is not the worse.
After I got the second machine, a week later it stopped working. I called them, but they wouldn't refund my money, and the whole process began again. The person offered to have me speak to a supervisor, who would call me in 24 to 48 hours. Needless to say that never happened. I Never got to speak to a supervisor, no redress, no refund, no expedited shipping, and it will take 7 to 10 business days to get the second replacement, once they have confirmation of shipping, after I call to confirm the return. This is for a little machine that cost almost $200.00. I am only following through because it doesn't make any sense to spend that much money and have nothing.
Watchout for ICTV Brands. By the way, they claim there is a 30 day "warranty". So if your product malfunctions after 30 days, this will be the process according to their policies. They are a big company, and have a lot of products they sell on tv, etc., but this is a clear case of buyer beware. At this point I wish I had bought this produce on Amazon because I'm certain I would have gotten my money back by now.
Review by Skylights8 months ago
It seemed to work for the first few months. I could see the new nails growing. But that was probably from the pedicures I was receiving. But now 6 months down the road my toenails still look the same as when I started as I took before pictures. Total waste of money! Even with the money back guarantee (which conveniently for them is a month I think) which is not really enough time for your nails to grow and see results. I wished I had read these reviews myself before I wasted over 200.00. on this fake contraption!
Review by SmallBear11 months ago
a total waste of every dollar it cost. I used it twice a day for four months and none of my nails were any better . A one month trial is not enough to see any difference . AND after four months they will not make a refund . So I wasted my money.I should have checked the reviews first .
Review by Vulu11 months ago
Waste of money
Review by Ijn2 years ago
I wish I had read these reviews before purchasing this total waste of money. My experience exactly mirrors that of other reviewers. A complete con which was promoted very positively before purchase. On calling Customer Services today, however, I received a much less enthusiastic response in that I was told it doesn't work for everyone. In my case there was not one iota of a difference, absolute rubbish!
Review by Mcollette2 years ago
My honest experience! It would not allow me to write here until I had clicked at least one star in the review. It is not worth one tenth of a star.
I have been using Clear Touch exactly as instructed and after 7 months my toe nail fungus is as bad as ever.... no noticeable effect whatsoever. I think that I have been diddled out of a considerable sum ( £130+) and am quite angry. In my view it is a con. I have found no reports of success with this gadget.
I would advise any other prospective purchasers to give it a miss and save their money for a better treatment.
Patrick Mountain, Somerset. 22nd April 2017
Review by Bangephi2 years ago
I've been using the clear touch for six months, twice a day on three nails and there in NO change in the nails. Don't waste your money cause it doesn't work. The ad says it kills 20+% fungus invitro. It may kill fungus in a petri dish but it doesn't work on nails still attached to a live body.
Review by BunnyB2 years ago
What a waste of money Clear Touch is I have used this following instructions and my nail had got worse and dropped off leaving an ugly mass. I contacted customer services given a number to return and told I would receive a refund. The next day the CS Manager told me as was over the 60 day refund period that i I couldn't have my money back although the day before I had been told I would get a refund I told her I had already posted it and she said I would have it returned to me. I said 60 days is not long enough to clear fungus and she said I had deliberately decided to extend the return period and if there was no improvement I should have contacted the company which incidentally is No No very aptly named . I said I wanted this product to work and how dare she say I had done this deliberately and she kept talking over me. I then asked her what use was it being returned to me could I use it where I haven't got a nail she refused to answer then after me asking her many times she said no don't use it get Medical Advice. She also asked if I had used topical products had I ask for a Refundfrom them. Absolutely disgusting customer service. I would not recommend this product as I don't think it is fit for purpose and very expensive.
Review by Virdzinija2 years ago
I've been using your product for a couple of months now and my wife says she can see improvements in my toenails. I may be being hard on myself but the appearance in my toenails to me is minimal. I'm going to keep trying and see what happens.
Review by Neamtu2 years ago
Useful for the intended purpose.
Review by Jatan2 years ago
I used it every day, twice a day and my toe nails look different, but I still don't know if the fungus is gone. How can you tell?
Review by GuyTankard2 years ago
Twice a day for a month and seeing some results but hoping it would work faster. I will keep it up until everything looks clear.
Review by Middelfart2 years ago
haven"t seen any change
Review by Looksthatkill Grendus2 years ago
Having a little problem with the battery, needs charging every two days, it looks like it is working great on my nails. I hope it takes care of the problem.
Review by Stepahn2 years ago
In reading over this site (and others), it's obvious that the 4 and 5 star reviews are fake, while the 1 and 2 star reviews are real. Since this is a long-term cure period, which I know by experience, offering a 30 day guarantee is useless. Why not 6 months? Because everybody would return it!
Review by Mudpie Ayars2 years ago
enjoy, I'm very happy.
Review by Yolazia2 years ago
With faithfully following the daily steps I have not seen any measurable improvement in 92 days - I'll keep trying for another month, to see what happens.
Review by Joshua Srivenugopal2 years ago
Fungus almost gone! Easy to use. Good payment plan. Easy to recharge
Review by Ajeshni2 years ago
Many times it does not work properly.
Review by Candesha2 years ago
Very easy to operate and keep clean.
Review by ShipsKat Venhorst2 years ago
The title says it all.
Review by Decline Hissam2 years ago
Love this product. Question, the end of plastic broke so now there's a whole, does this make any difference or danger?
Review by Kerrensa2 years ago
It is good for psoriasis.
Review by Jauhara2 years ago
Have been using for 2 months and see on improvements at this time.