Do not book with this company. I was sold a boat tour in Rio which clearly stated it was to be guided in English. It was guided in Spanish and when we arrived to Arrial Do Cabo (after a 3 hr coach trip) we were told it was too windy to go via boat so instead we travelled by jeep to terrible and crowded beaches. When I complained they spoke to the local supplier who lied and told them the trip was in English and via boat. Civitatis asked for proof of my side of the story or else they could not refund me. I was travelling alone so had no pics of being in the jeep and how do you prove that the guide did not speak English, I did not think to record her as i would never believe a company would lie about something like that. Anyway, stay well clear! Get Your Guide is way better!!
Review by Copychoice1 month ago
I would have given no stars if possible.
Booked and paid for Catacombs of Rome tour- it was not cheap.
Arrived at the meeting point early and waited 30 mins after meeting time on the booking reference - still no tour guide.
I emailed while I was waiting for the guide - no response.
I emailed twice more in the 24 hours after the no show - still no response.
I could have happily rescheduled the tour, but without contact from anyone I was left with no choice but to book with another operator.
This company needs to be reported for theft.
Review by Drica2 months ago
Avoid at all costs, you will never get your money back!
My girlfriend booked tickets for Westminster Abbey in London through them by mistake (because they pay ads on Google and it comes up first). We came to the place half hour before entry and we were told we cannot enter with their tickets.
Long story short - we never saw Westminster Abbey and I haven’t received my money back, for 3 weeks I’m sending emails and I got 2 replies - we’re investigating...
Will give their office a visit once I’m in Madrid.
Review by Audrai Elcoate6 months ago
I booked my airport transfer via Civitatis for my Rome trip. Despite paying the fees asked for the day before my departure I got an email saying I had to pay an additional €20 or I can cancel, talk about holding us to ransom! I had no choice but to pay although I did try to protest all they did was to pass the buck. To add insult to injury, they did the same again on my return, but this time it was €15 extra. A complete rip off merchants. If they had any customer decency they would have told me this at least 3 months before when I booked or near abouts.
Review by AuntieFrees Melentha1 year ago
Horrible experience in Porto. We were booked with a seedy-looking bridge cruise company that did not deliver boats. We were unable to take the cruise, and Civitatis will not respond to our requests for refund. When I attempted to call their direct help lines, I was cut off each time. I'm guessing this company is a scam.
Review by PrayingMantis Sargant1 year ago
Civitatis is a very easy to use website and to understand. Information is clear and we've used it for various travels.
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