We waited for the Night Tour for over two hours!!! That is horrible!!! If you dont have enough buses, don’t sell so many trickets!! The guys who scanned the tickets told us that This happens EVERY night, hence you are obligated to inform your customers about this! I will NEVER recommend this firm to anyone, and I will warn everyone to buy anything from City Sightseeing New York!! A very horrible and not okay expirience!!
Review by Bixuan6 months ago
Do not waste your money on this company.
Cancelled whole day of my ticket due to "a storm". It was clear blue sky and sunny.
Said they may cancel night before due to 6-8 inches of snow.... any excuse. They obviously didn't want to run that day. No refund was offered. Told to take up with them when I returned home.
Did that lot of times and have not had a single response. Ignored every email.
SAVE YOUR MONEY BOOK WIT SOMEONE ELSE WHO WANT TO WORK.
Review by Depauw6 months ago
The Passes Service of City Sightseeing New York is best. I purchased some passes from city sightseeing in a very reasonable price. I started my journey with my friends towards New York for two days and these two days in new York become a very beautiful memory of my life.
Review by Baranauskas Derrow8 months ago
Rip off. Shady company. We purchase 5 attraction flex passes and used 4. On the 5th it said passes were no longer valid. They had us scanned in an area we never visited (no refund, they didn't care). Everywhere you use these they scan the passes and take a picture of them. I suspect one of the pictures was sent to someone else. Spent all day in one area but somehow used a pass on opposite side of the city... You've been warned.
Review by Kmlo1 year ago
After hopping off the bus to visit Lincoln Square we tried to hop on again at the same bus station, but that did not work: Several buses from the same line passed us without stopping, several had no capacity to get on. A large crowd of people wanting to hop on, had had shaped at the bus station and begann to become frustrated with the situation. It took us several hours to get on a bus but we had to sit downstairs inside of the bus, in the heat, with no view of the city at all. We were told we could move upstairs as soon others would leave but that did not happen, so we went around central park, through Harlem without actually getting a view. Also the staff was rude.
It messed up the whole day, I had spent a lot of money on those tickets and my sisters had come a long way to spend a weekend in New York.
Obviously NYsightseeing is selling too many bus tickets for too few buses in order to accommodate all costumers appropriately.
I would not recommend it. For $168 we could have taken a lot of cabs!
Review by Rutz2 years ago
To whom it may concern,
This email is in reference to complaint #52673 filed on July 25 2017. Attached you will find photos of our city bus sightseeing tour tickets.
As our family has been out of country since the 25th we have not had staple access to email and this is the cause of this delayed complaint.
On July 25th our family was visiting New York City. We were approached by over 6 sales representatives for your company "city sight seeing new york". We were solicited a hop on hop off tour of new York City with various tour options all accompanied by a live voice guided tour. Buses were to arrive at each stop roughly every 20 minutes and there was an option to be seated below deck or above deck- both having the option to plug in PROVIDED headphones to hear the live guided tour.
As you will see our first issue arose when purchasing tickets. The paper ran out half way through printing our tickets and the sales rep could not re print the last unprinted ticket again once he re-filled his machine. This lead to a lengthy phone call to his supervisor who after many failed attempts to print the last ticket (which was already paid for on our visa,) advised that the sales rep re print our tickets and say that we (the customer) paid cash (even though we paid visa) he then kept the half printed tickets and reprinted all of our tickets.
We immediately found a pick up location and we had to wait and watch 2 busses load up and leave as there were too many passengers. NOT a great start as this was over a 50 minute wait "because traffic was bad". We finally boarded a bus and the only seats left were below deck. This would have been disappointing enough on its own considering the bus is wrapped in your advertising decals, making viewing out the covered windows difficult at best. To add insult to injury the bus was so full we had to stand. Because of this we could not hear the guided tour nor see out the windows. This was beyond disappointing. We stayed on the bus for about 20 minutes debating getting off, but being discouraged by the fear we would not get back on a bus as they were so full and "running behind schedule". We got off anyway because the tour in the fashion it was being delivered at that point was pointless. We toured a cathedral and then grabbed a bite to eat. We located our next pick up location as shown on your tour maps (given upon purchasing a ticket). We waited 40 minutes at this stop, still no bus. We decided to walk back to the cathedral down the road where we were dropped off ( as we walked we watched for busses to pass on this route, as it was a straight shot from one stop to the next. Not one of your busses passed us on our journey down the road). We waited at the next stop for another 40 minutes. Finally, a bus came and yet again we were on the bottom of the bus on a bus so full that there was hardly enough room to stand. Again we heard and saw nothing. No A/C on the bus and absolutely jam-packed with other frustrated customers of yours. We took the bus back to an area somewhat close to our car. At this point, I called and made my complaint. I understand that things happen when running a business, however, to falsely solicit a service in the way that your company did is criminal. We not only were let down by the absolute waste of money this was but we LOST an entire day because of it. Time is precious for those of us who earn an honest living and even though we tried to make the best of our time, we were left stranded by you in a city we knew nothing about for an entire day of our vacation.
Because of this, we are requesting a refund for the services you promised and that we purchased but that were not provided to us.
Both tour guides apologized and admitted that they oversold tickets and did not have enough buses running and as we respect their apologies, they did not get back the time and money we lost that day.
TO DATE: follow-up emails x3 and phone call x2 - keep being put on hold and disconnected.
Review by Sleepisandra2 years ago
We bought the tickets online and redeemed them for all the vouchers, we got to see the most important NYC attractions. It was great!
Review by Jaji2 years ago
We booked onto the Super Saver Ticket to Woodbury on Monday (14th August) which had set departure times of 9am and returning at 4:45pm. We arrived well before 9am and waited in line for the bus. However we were advised that the first bus was full and the second bus would be arriving in 30 mins which means a departure of 9:30am. Firstly I want to note that we had to wait in line for 30 mins and the company representative at the bus stand was rude and did not provide any clarification/confirmation when asked whether the 30 min delay could be made up at the end? He didnt even care nor made any effort to clarify this with anyone in the company and basically left us waiting on the footpath and never returned.I would expect more professionalism from a company like this. Secondly if the company knew that many people booked in at this time, why wasnt a second bus already arranged in advance to ensure a timely departure for all? Overall I was not happy with the experience and would not be recommending this to anyone. Preference would be 0 stars!
Review by Janycee2 years ago
Get the VIP pass 25 dollars no queing. Brilliant
Review by Ursela2 years ago
It was a nice cruise. I recommend everybody to have this experience in New York.
Review by Nalneesh Mokhtarian2 years ago
Quality of commentary of the tour guide has worsened over the last few years.. guides now explain more about restaurants rather than the locality and heritage.. rather switch to recorded guide.
Review by StevenF2 years ago
We purchased the Sightseeing Pass online and got it immediately on screen. It was easy to use via QR-Code on our mobile or printed on paper. Staff in the center or guides on the streets were very friendly and helped us to find locations. We had a 7 day unlimited pass which offers a variety of sightseeing tours and good places to see for a really good price.
Review by Antione Bikila2 years ago
Excellent, highly recommended to see many of New Yorks attractions in a day without the hassle. Very entertaining on board as well!
Review by Macropus2 years ago
We will definitely use your buses in the future and will spread the good news to all of our friends who might be visiting NYC.....
Review by Woosen Paliotta2 years ago
Great value for money, worked for all the attractions, although some food places like applebees didn't accept it. Easy to use and would highly recommend.
Review by BethC2 years ago
We were sold the wrong ticket in New York for the 911 museum. When we got to the museum we were told the ticket was valid there, only for the memorial. We had to pay another $50 to get in.
When we went to the City Sight Seeing office to get our money back and we were told it wasn't their fault because it was a street vendor that sold us the City Sight Seeing Ticket. We were Told to write up a complaint and we would be contacted within a week. After a week we didn't hear back so I emailed. Still no response over 3 weeks later
Review by Chickoo Daiowraj2 years ago
We reserved the hop on/hop off uptown and downtown tours. We got on in Times Square and rode on top all the way to Battery Park and then back up again. It was cold. We sat under the scratched up plastic covering area, and moved our way up as people left. By the end of the up to downtown ride, we were able to move in to the very front, where the view is amazing and less scratched. It was so fun!! Great way to see the city. Our guide was very vocal, had a great NY accent, and had no problem putting rude people in their place. She was very opinionated and interactive. We tipped her. It was an experience we will never forget.
Review by Mykyl2 years ago
What a great opportunity to revisit some old destinations and new. Comfortable upper deck, great live commentaries. Not enough time to view all in 48 hours, but still a great trip. Book 'on line' with vouchers being redeemed at the Port Authority or directly from Sales team at all stops.
Review by Hassanlou2 years ago
.What could be improved:
1. It is difficult to understand why, once you buy the tickets on the internet, you need to make a queue also to an office, where are printed the tickets.
2. The routes of the buses and of the cruise route are never crossing.
3. More clear indication of the stops would be necessary.
4. The persons working as guides on the buses are amateurs.
Review by Chanhma2 years ago
The tour guides are actually very good, however the buses are awful. I took the tour in a rainy day and we had to stay on the lower deck but we were unable to see anything through the windows because they are covered with ads. it seems that this company is more interested in gaining money from the ads than from the tourists.
Review by Sarino2 years ago
You really need to switch from 10 yards of paper slips for tickets over to booklets. It was just too cumbersome and awkward.
Review by Gerger2 years ago
We bought a 48 hour pass for our recent trip to New York - it was a good way to get our bearings and start seeing where everything was. We did get stuck in a lot of traffic but, being New York, we expected that.
Pros: Our first tour guide was absolutely hilarious. She really made the trip exciting and brought New York to life for us. Had every tour guide been at this level, we would have given the experience a much higher rating! The boat tour was also excellent and took us past some amazing views.
Cons: My only real negative (other than the traffic) was that some of the tour guides weren't very good and it was pure luck as to who you got. One of our tour guides (an older gentleman) was actually quite offensive in some of his jokes. We like to think we've got a sense of humour but everyone on that bus felt very awkward. Another tour guide sat in the front seat and didn't say anything for most of the trip.
They do push tips very hard and we felt quite pressured when we were getting off the bus. And they really do need to send more buses towards the end of the day - they get full pretty quickly.
But overall the buses are in good condition and the routes are good for seeing a lot of New York that you wouldn't usually see.
Review by Prez2 years ago
I'm here on business and only had one day for sightseeing. Took the tour bus and did the uptown and downtown tours. Great experience and saw most of NY in those few hours. Guides were great, especially Sally on the uptown tour. Great sense of humour and made the tour for me!
Review by Sinthiya Pramode2 years ago
The tour was great fun and informative however the photographer was very annoying demanding and RUDE....5 stars for the city sight seeing tour company -500 stars for the photographer
Review by Aynjulskye2 years ago
If you are visiting new York City I will recommend it if you want to know the city, and easy to locate everywhere in NY