Friendly, honest, and transparent service. Despite taking a little longer than initially expected, we really appreciated the care that went into making sure our items were safe, securely fastened and properly transported. Would definitely hire CityMove again.
Review by Daravie Gauld1 year ago
This was our second move with Citymove, and we were not disappointed. The three movers were professional, pleasant, careful and efficient. We recommend Citymove to all our friends and colleagues.
Review by HappyGoLucky1 year ago
I have used Citymove twice now and can't thank them enough for how quick, polite, gentle with our belongings they were on both occasions. I will only use city move in the future! They truly do help take a bit of the stress off knowing that all of our belongings are taken care of!
Review by Kishansam1 year ago
Manuel and Jeff were excellent. Punctual, courteous and careful. Very highly recommended.
Review by DaleEtheridge Tvedten1 year ago
This was the first time I’ve used a removal company and I was a little nervous. But Citymove was really helpful from the first phonecall. The removal guys were on time, efficient, polite and communicated with me every step of the way. Was really happy with the service.
Review by Coeta Stigberg1 year ago
Great service! Super careful with all items and efficient for the move!
Review by MmtChicago1 year ago
The guys were polite. Cleaned up after themselves and didn't stress about the awkward plants etc. Recommended.
Review by Gjordae Komjáthy1 year ago
Very disappointed in the service provided by Citymove Removals for the move of our 2 bedroom unit between two suburbs of Melbourne. We paid $870 for the privilege of the slowest move I have ever witnessed, that left behind half our furniture and boxes. The truck sent out was too small despite having provided a detailed inventory as requested by the company, and as a result we had to hire a trailer at our own expense and took three people five hours to finish the job we had already paid for - obviously we are not professional movers, nor as strong or experienced in moving furniture, so it took us far longer than it should have taken Citymove.
Having tried to lodge a complaint with the company, I have emailed and called. I have received no response via email and have had limited success with calling.
I will be taking this further and requesting a refund to cover the extra costs incurred by Citymove's incompetence.
Review by JHis1 year ago
My second time using citymove in Canberra. Moved my stuff quickly but professionally - not a single item damaged, no scrapes on the walls or anything. The guys were friendly and helpful - little things like checking if I had a storage cage with anything to take from there. Will gladly use again.
Review by MikeTGB Urli1 year ago
Great service, very careful with furniture and didn’t complain about too many stairs!
Review by Vbriant1 year ago
The two guys who helped us were so polite and helpful. They took great care with our furniture and knew exactly how to pack the van to make sure everything fitted in. Would totally use the company again.
Review by Evelino Kentin1 year ago
Booked them twice in 2 consecutive days because they are very reliable, professional, friendly, helpful and very accessible. Was desperate looking for a reliable removalist in a short span of time and when I called their call centre for the first time, I got all the answers, quote and confirmation I needed. The guys (driver whose name I can remember as Hugo and 2 other staff who carried all my stuff were very helpful, patient and polite). I will definitely get Citymove again should I need a removalist in the future and recommend them to everyone looking for a reliable mover.
Review by Huzayfahshaikh1 year ago
I called to get a quote and was asked to pay part payment over phone.
Removalists turned up on time.
They did not speak English.
They moved extremely slowly!
They broke furniture and didn’t tell us.
They overcharged me and didn’t take away the initial payment when I first booked so charged extra.
They charge for wrapping they decided was needed even though they asked three times whether I wanted anything wrapped. I said no each time and my quote said no wrapping.
I waited 8 weeks for a refund for the additional wrapping and 20 Emil’s and six phone calls to the company to try and sort out the overcharges.
The reviews online are also fake I have found out later.
Danielle the call centre manager delays refunds and tries to ignore issues. She lies about the policies.
I called to make a dummy booking after the event and asked questions relating to wrapping, time, quotes and pre-payment, the information was different each time.
DO NOT USE UNDER ANY CIRCUMSTANCES!
Scam scam scam!
Review by Mukundsinh1 year ago
This is the 3rd using CityMove and I couldnt recommend them enough! The guys are professional, friendly and fantastic. They take their work seriously and are utterly careful. Great work guys!
Review by Tridev1 year ago
We had a great experience with Citymovers. Rafael and Lucas were very professional, efficient and friend. Everything was moved into our new place with no fuss or delay, and they willingly followed the instructions provided by the building's management. The cost matched the quote and rates I was provided before moving day, and the total to pay was fair. Thanks to them for helping us out with this move.
My advice to others is to prepare your belongings in advance of removalists arriving. Ideally it should be ready to be stacked in a truck, with adequate packing to prevent breakage. Arrange everything in a way that's easy to access and comprehend. We also bubbled wrapped some items which cannot be boxed ourselves, which reduced overall cost and time taken to move.
Review by Peyimdekole Ciobhain1 year ago
10/10! Booking friendly and good follow up. Guys on moving day were friendly and careful with furniture. Would definitely use again.
Review by Digory1 year ago
I could not be happier with the professional service offered by Citymove. The staff were a pleasure to deal with, they turned the job around in a day, and they were on time and on budget. I will recommend them to everyone with no reservations!
Review by JohnVining1 year ago
The best removalist company I’ve experienced. Your staff are exceptional and worked non stop to the job was done. Thankyou
Review by Wirawan Kosco1 year ago
The guys were on time, fast, efficient and careful with our items. Just fantastic 🙂
Review by Jurgin1 year ago
Excellent movers. The guys were highly professional and friendly.
Made the whole experience easy and pleasant.
Would highly recommend and will use again.
Review by Jahmilah Eric1 year ago
3.5 hours late and 3 x the quoted price
Booked a 1pm arrival on a Friday afternoon as we live on a clearway (which was advised). All of this was no problem with the booking agent. Until the day of arrival and I had to chase the chase where the removalists were, only to be told we were booked in a 'guide time' of 1pm - 5pm. This was not explained on booking. Once they eventually arrived at 4.30pm there was no parking anywhere nearby, we missed our booked move in slot at our new building (located one block away - which took them 35 minutes to drive to) and were charged an additional $250 'out of ours' fee by the building manager. They then took 4 hours to move 31 items of furniture from our 2 bedroom apartment (no boxes included in the move, we had already moved them). This number includes small items like bedside tables and 5 dining chairs. This came to a fantastic total of $800 when we were quoted $350. They also dragged our $3,000 mattress through a car park and shredded the cover and 2 sides of the mattress.
So a total move cost of $1,050 to move a few items across the street, and destroyed a $3,000 mattress.
Worst mistake I've ever made when moving house. I should have followed my instincts when I saw only positive reviews here - SMH has actually exposed them for posting false reviews twice before if you care to search for it. If only I had done that beforehand. I felt sorry for the guys moving, who had obviously been booked on way too many jobs that day and didn't get to finish till 8.30pm on a Friday night. 0/100 - AVOID.
Also contacted the company twice before posting this review to give them a chance to compensate and explain - to no reply after waiting 2 weeks. But I can guarantee they will call you to book in within 1 minute of placing an online quote request.
Review by BananaMama1 year ago
Very organised and professional, didn't have to worry about anything. Would gladly recommend to anyone.
Review by Djzorosans1 year ago
I didn't give myself any time to organise my move, but these guys came in at the last minute and didn't take advantage of my circumstances. They were professional and hard working. Consulting me all through the move to get the job done well and make my side easier too for unpacking. I have no hesitation in recommending these truly reliable boys for your next move. Not one scrape on the wall in or out during the move. Top job, thoroughly impressed.
Review by Efiong Lomavaya1 year ago
The Guys where friendly and easy to talk to they worked very carefully with our belongings and quickly not stopping. I was impressed with the service
Review by Dummigan Derrow1 year ago
Excellent team, working seriously and carefully to make my moving as smooth as possible. Congratulations. I am really happy with the outcome . Thanks