terrible policy with returning-entire village was broken.. paint chipped. Relying on UPS with insurance is shameful, as you can tell this was a previously purchased and broken pieces, as the inside plastic bags were sliced open, and lots of extra glue inside! worst company ever
Review by Hunnicutt3 years ago
In dec of 2014 I spent &139.86 on an Animated Advent House for my 7 month old granddaughter. When received you could open each of the 25 doors and it played a different song and lit up. Obviously my granddaughter could not yet use it. So this Dec I pulled it out of the box and guess what, it doesn't work. When you turn on the switch it plays one song and the lights go out. I emailed City Lights Collectibles on Dec. 7th and then again on the 23rd because they never replied. They suggested I take it to a local train store for repair. Sorry I don't consider that good customer service and there's no way I would do business with them again.
Review by AdwoaA3 years ago
Purchased a Jim Shore piece as a Christmas. When my wife opened the figurine, she noticed a small chip missing, contacted City Lights customer service, but never got a response from them, very disappointed
Review by HutchinsonM3 years ago
City Lights has a huge selection of collectible items. Web site is well designed. Delivery is fast and items are well packed. They always carry a complete selection of the latest Dept. 56 items.
Review by ELad Mavrogiorgos3 years ago
With a large selection at good prices and extra speedy mailing very well packed City Lights can't be beat.
Review by HiyaBooster3 years ago
Repeat customer over the past four years and will continue to be!
Review by Rashamone Derrow3 years ago
I just received my order and, as always, was completely satisfied. My ornaments were all signed by a Radko artist, as promised, and I received a free ornament with the promotion, which was a bonus! The ornaments were carefully packed and arrived safely.
Review by Iamcursed Levorsen3 years ago
I have been buying from City Lights Collectibles for almost ten years. Always a great experience. Quick shipping, items exactly as advertised. One year something I ordered was no longer in stock, but they called right away and we worked out a replacement and was sent out with no delay. Never had a problem with any item. Well packaged too so no damaged shipments ever. Would recommend shopping and buying worry free!
Thank you City Lights Collectibles for excellent customer service!
Review by Trishina3 years ago
Very quick to respond. Delivery was much faster than I thought it would be. Very satisfied with the whole experience.
Review by Megan Armeni3 years ago
Purchase with confidence from City Lights Collectibles. I have bought a number of beautiful christmas decorations from this company over the past few years and each one has arrived in absolutely perfect condition and in a very quick space of time. Top rate seller and will definitely be buying again.
Review by Mamm Gurgutkov3 years ago
i was pleased with how I got my orders and everything was fine with them. Still after I got both my orders I checked my account and it said that the orders were being prepared.
Review by Douchez3 years ago
I placed an order during a promotion. My order was large [127.88] . when the order came none of the items were signed as promised in their ad. They said I did not put the promo code on the order ,but I had.I placed an order for the same items and returned the first order at my own expense. The order was sent the same as the first order. Again they said I did not put the promo code on the order ,but I had a friend to check it before sending it . I never had any other company tell me I did not put on the promo code.They are suppose to sent the free gift, but I have not seen it yet.
Review by Sarahtotty Almgren3 years ago
I have ordered lots of Dept. 56 collectibles and have always received them in great condition and in a timely manner.
Review by Yolander Aigneis3 years ago
Citylights were very professional, after receiving my package from UPS completely damaged 2 of 3 items. Citylights took care in replacing my broken items after contacting UPS and resolving there issues. I was very satisfied.
Review by Srikiran Jahedmanesh3 years ago
You can count on City Lights to send you your items quickly. Its a fantastic company.
Review by Chilz3 years ago
I have ordered many of my Britto Collectibles from this company. Their prices are comparable to other sites and I have always received the items by the projected arrival date in excellent condition.
Review by Jinjer3 years ago
I purchased 2 new Santas for 2015 to add to my growing collection. I believe I have over 25 Santas from Jim Shore. This year, City Lights Collectibles was able to get "Jim Shore" to personally sign my two purchases!!! I am totally overjoyed and will continue to shop online or via the store at City Lights Collectibles. Their products arrived quickly with no signs of damage. I love City Lights Collectibles and recommend them to everyone:)
Review by Niedermyer3 years ago
Hardly ever have to talk to a representative, but when you do they are very personable, friendly, and go the extra mile. Always a pleasure to do business with. I have always received my order quickly and with no problems
Review by Vitezslav3 years ago
Very happy with the service that I received, will be ordering from them again
Review by Necolese3 years ago
I have ordered from City Lights Collectibles for several years and am very satisfied with the quickness in which they fill the orders and the quality of the collectibles.
Review by Evonte3 years ago
Very courteous. Answered e-mail questions promptly. Notified me about shipment. I have always enjoyed purchasing from City Lights Collectibles. Thanks to all!
Review by Furanuku Boettler3 years ago
This is probably the 4th or 5th year I've been ordering from City Lights, and even year it is better than the last! Last year they called me and made me aware they were having artist signatures on the order I placed. They had it all signed, and gave me a discount! I didn't know about the signing (as I didn't read my emails) - and this added a special touch to the items!!!
This year - same thing - but I read the emails!
They always keep me up to date on all!
Review by HeidiNYC Kelemenis3 years ago
What can l tell about my new Mark Robert collectibles? I can describe them alike the dolls that l wanted to have when l was a kid but could never had it. They are precious in each item and you can see that all dressed Stile was created for each one in particular. I'm very happy with my 03 different ones. My husband said that he can find me in anywhere in the house when he walks around and see them placed there. I'm really happy with my choose. Specially whit City Lights were l could find all of them well displayed in one spot and they just arrived in my house very well packaged. Thank you City Lights.
Review by Prasadini3 years ago
City Lights had some hard to find Christmas Tree ornaments I was looking for. They were selling them for a great price. The shipping was fast and the packaging was safe and secure. I would definitely recommend City Lights for those looking for hard to find ornaments and having them shipped fast and arriving in tip top condition.
Review by Nasuf3 years ago
Ordered one day (San Diego), had delivery the next day (Ventura County).
Ordered several pieces that were very well packed in the box. Always a satisfactory experience.