If you're thinking of buying a Chappelli bike, my advice as a former owner is to think again.
Within a short time of my buying a single speed model (less than 18 months), I had three accidents, two caused by a malfunctioning pawl in the rear hub and one caused by the handle bars snapping in half. The latter resulted in a dislocated shoulder and time off work.
Chappelli suggested I send the handle bar back to them for examination, but what else could it have been except poor quality control by the Chinese manufacturer and the importer?
Not fit for purpose -- and that's being charitable.
Review by Purim6 months ago
Their bicycle frame has incredibly out of alignment wheel slot (rear dropouts). This is absolutely unacceptable for a bike that costs anything near these and I cant believe anyone with any sliver of knowledge in bicycles designed these. Also, any component that comes with the bike is below acceptable quality.
Review by Lilkurty10 months ago
I have owned a Modern 3-speed (2017) for 9 months now and so far I have had 3 warranty claims. I ride this bike 4-5 days a week on an urban commute and several of the parts are clearly not meant for regular use. 2 spokes snapped under no particular load or stress. The shifter broke after 5 months. Last month my crank arm broke off when pulling away at a busy junction. The more parts get replaced, the more confidence I have in my Chappelli bike.
Review by Hlc1 year ago
Prompt delivery of high quality product.
Review by Yerger1 year ago
I’ve bought two bikes from Chappelli over three years. Their designs speak for themselves. What you see in the photos is what you get; no surprises or disappointment. Service has always been friendly with questions answered quickly. Quality of bikes themselves are good.
Review by Libertas1 year ago
Great bike, very light compared to my previous road bike. Looks great!
Review by Vikashkumar Scandian1 year ago
Delivered quickly and bike looks really nice.
Instruction manual is confusing and too difficult for someone with no experience with bikes to build. I attempted it but struggled with the handle and brake components. Had to take it to a bike mechanic who is charging more than half of what I paid for the bike. Add the usual helmet, lock and water bottle extension costs and All of a sudden a cheap budget bike has become expensive.
Review by JoeA Bunyard1 year ago
Great bicycle and good customer service.
Review by Fazleh1 year ago
That was fun. Back from my first test ride. Chapelli, you've done a fantastic job. I picked up a 61cm, vintage 3-speed in a box and spent a sunny afternoon on a rug doing the basic assembly. If you haven't changed a front wheel, adjusted brake, steering wheel and seat; Find a bike shop that will do this and spend some money to personalise your bike setup. If the shop is good, it should cost between $50-100.
I picked up a "vintage 3-Speed" unassembled in a box. The first thing I noticed was how light it was. I specifically chose the vintage over the modern because it has as seperate gear change control not on the steering wheel grip. I took my time reading the build manual and spent a sunny afternoon on a rug assembling. Here's some observations.
A lot of time and care has been taken to pack the bike in the box. Leave the wrapping on the bike until you have added the seat, wheel, adjusted the brakes, added the neck. It will save scratches. When you remove the plastic covering, be careful to cut the tape making sure the tip of the scissors point away from the frame.
If you haven't modified the saddle, adjusted the handle-bars, removed the front wheel and adjusting the front brakes before, 'do yourself a favour' and pay to have the bike assembled. Read the manual a few times to visualise the build.
There is no mention of applying a small amount grease to the pedals. Also beware the RIGHT pedal is "Righty-Tighty, Loosy-Lefty". The LEFT pedal is "Lefty-Tighty, Righty-Loosey". Opposites. This isn't a problem if you've taken pedals off before, but newbies beware. Finger tight to begin with, then adjust. Practice undoing some old pedals to work out the torque. Once again your bike professional will use a torque wrench to do this. If you are on a carbon-fibre bike, using a torque wrench is mandatory.
The inclusion of the tools is a good idea. I used the supplied allen (HEX) keys but used a trusty 15mm Sidchrome open-face spanner to tighten the front wheels and pedals. I tightened and adjusted the handle bars, seat with the supplied allen key. Keep the tools on you when you ride (yeah, I've learned the hard way about this) for any emergencies.
On my test ride the quality of the build was obvious. The ride was smooth and steering true on a 10 kilometer course of flat with one hill. I needed to makea minor adjustment to the steering. I was initially surprised by the geometry. The dimensions of the vintage, from seat to steering wheel is a fraction shorter my previous bike. Noticable but not a problem. I chose the internal Sturmey-Archer 3-speed. An adequate change from my previous 15 speed. The range works a charm on the hills.
a) For bike-hackers like myself the build instructions were adequate. For bike newbies assembling their bike for the first time a series of YOUTUBE videos would help them make the decision to self assemble or try a bike shop.
b) It would be good for Chappelli to have automatic registration in AUS to BikeIndex (or the best Australian equivalent) This could be added either as a service or cost a nominal amount to help improve the rate of stolen bike recoveries.
Review by Caqnzoneri1 year ago
Great bike for the money. It's stylish and easy to look at with decent quality components. It's quite heavy but that should also mean it will be durable. I replaced the stock pedals on mine with a decent platform pedal and that's all I've done to it. A quick release front wheel would have been a nice touch so I could get the bike in and out of the car a bit easier, but it's easy enough to do as long as I have a suitable wheel nut sized spanner handy.
Review by Rustburg1 year ago
Bought the 'vintage' flip-flop single speed with dropbars and small frame. I'm 170cm and bike fits extremely well - looks great with the seat set way up and full sized wheels.
Very fast next day delivery. Easy to set-up bicycle from the box. Some prior bicycle knowledge may help - took about 30 minutes, all tools needed are included in the box. Bike rides smooth and build quality is alright.
Only main problem was front wheel was not aligned. Wobbles when spun. Bought a spoke wrench and managed to fix this issue after watching a bunch of youtube videos.
Tried to switch wheel to fixed gear but had some trouble with chain grinding with the gear even after centering the wheel. May look into it if keen to ride a fixed gear.
Overall very aesthetically pleasing, simple bike. Would recommend the purchase if on sale.
Review by Meleesha Antonjuk1 year ago
Good website, high-quality bike, prompt dispatch, price discount readily agreed
Review by Wevina1 year ago
Great bicycle. love it. Makes riding round Sydney a pleasure.
Review by Bafford Youdovin1 year ago
Great Service and Great Bike
I purchased my bike and chose the pickup assembled option and it was ready within 2hrs, I would recommend Chapelli Cycles to anyone.
I'm completely happy with my bike and am looking forward to riding it for as long as possible.
Review by Nismocol Garala1 year ago
Service was great, ordered bike 1 week before Christmas. They posted to Sydney showroom, picked up and assembled prior to Christmas. My son picked bike and I was totally blown away by the craftsmanship and the beauty of these bikes when I arrived at there shop to collect. The staff could not be nicer. My son loves his bike and I have already put in a request for my present next year from Chappelli Bikes.
Review by MLoeko1 year ago
Love my Chappelli fixie! Strong light and loads of class.
Review by Ajamesh1 year ago
Great service - paid for my bike online and picked it up with no hassles. Very happy with the vintage single speed. Looks great and rides very well :)
Review by GreenRaven1 year ago
Chappelli Vintage! Ok I got the last one and got a great price. Came quick and am really happy with it. A few minor issues a broken nipple on front wheel and bent spoke on back but both easily fixed. It also came with a 46 tooth front ring which I found to high for me but I'm big and have a few hills to negotiate, easily changed. Will be keeping eye on Chappelli and happy to recommend. Thanks.
Review by MollySplash1 year ago
For bang for buck not bad but the rims on both my sets were not straight, so there are slight buckles in my both my wheel sets. Maybe these need to be checked before dispatch.
Review by Nightmus1 year ago
Chose a bike online (and paid for it) only to find out via email later that night that it was discontinued and not actually available.
The staff were very helpful and offered me the next model up and threw in a free helmet and got it all shipped to me ASAP. Great customer service in the end.
Review by Suhandono1 year ago
Loving the Vintage 3 Speed bike by Chappelli.
Very easy online purchase, bike was as described, packaged carefully, and very fast delivery! I had my bike delivered to (way) outer Perth WA, and it was still super fast delivery.
The bike came in a few parts and only needed a few things assembled, if you are familiar with bikes you don’t need assistance, Im a 43yr old woman and it took me 1.5hrs - including fiddling with brake and seat height adjustments, and then cutting up all the boxes to fit into the recycle bin :-)
I’ve been riding it daily to the train station and so far so good, gear changes are easy and smooth.
The bike looks really smart without being over the top and expensive. Great commuter - would highly recommend and repeat business.
Ps. If you don’t get your emails from Chappelli straight away then check your Junk mailbox, all of my emails on confirmation etc went there!!
Review by Vilphy1 year ago
Great company to deal with would definitely recommend
Review by Webzone1 year ago
Vintage 3 speed
Loving the bike.
Easy online purchase, bike was as described, packaged ok and the delivery was super fast.
The bike came in a few parts which were easily assembled. I didn't need to look at the instructions as I have done maintenance on a number of bikes.
I’ve been riding it to keep fit or go down to the local coffee shop. The gear changes are easy and smooth. I wanted a 3 speed over a 15+ speed as I am not concerned with speed, but more to do with comfort and fitness.
As I haven't ridden for a while, I changed the seat to a more comfortable gel seat. Maybe I may change it back again in time.
Love the colour and the look of the bike.
Great commuter - would highly recommend Chappelli Cycles.
Review by Mofam Frericks1 year ago
Chappelli customer service is a 5 star benchmark. Immediately after assembly in Sydney my bike had a problem with front disc brake. I sent an email to Chappelli and Justin rang the next day. He rang the bike shop I took it for assembly and after speaking to them said I should use another bike shop! He recommended another bike shop and after repair Justin promptly reimbursed the cost. I would not hesitate to recommend Chappelli - if you had any problems they go out of their way to fix them.
Review by Testelin1 year ago
Yes, well worth it, great bike. Have gone on some extensive rides with the 8 speed internal hub, looking forward to stepping up as a commuter.