Champs Sports Reviews

Ordered my son some shoes for his birthday and rec'd an order number. Said 2 weeks for delivery. After the 3rd week came, had to search and search the website for a contact number. Called and rep said that they no longer had that shoe in stock and that I should see a refund credited to my account. Don't understand why they didn't notify me that my order was cancelled. Found the same shoes on another site and ordered the same day, no problem, same price. Wouldn't do business with them again!

Complete waist of time trying to reserve shoes at any local store. I guess its one of those who you know things. Sad, truly sad.

Try letting people look at your in store products online without making them sign up to some B. S account to receive a million harassing email promotions and offers that no one wants. I call them emails from hell as it's almost a form of online rape. It's Bad for business to rape your customers. This is a good way of telling your customers to just go shop at foot locker lmao.

Bought Jordans and waited 2 weeks for them to ship. They shipped to the wrong address and told me through live chat that there's nothing they can do. Then they ended the chat with no resolution. Please believe me when I say this a brick & mortar business that is just digging its own grave even deeper. I will be staying on GOAT and StockX.

Because Champs Sports is owned by Foot Locker, Inc., I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a sales campaign targeted at kids and defined it as "a purpose of empowering and inspiring youth culture."

I've purchased a lot of shoes from Champs for my young kids over the past few years. Although their prices are quite high, customer service and selections are adequate.

This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop.

When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming".

What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'"

No Richard, you really don't.

[References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]

Because Champs Sports is owned by Foot Locker, Inc., I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a sales campaign targeted at kids and defined it as "a purpose of empowering and inspiring youth culture."

I've purchased a lot of shoes from Champs over the past few years. Mostly for my young kids but sometimes for gifts. Although their prices are quite high, the customer service has been good and the selections are okay.

This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop.

When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming".

What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'"

No Richard, you really don't.

[References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]

This is the worst experience I have ever had. On December 5th I placed an order for the Jordan 9 university blue as a Christmas gift for my brother and now I wake up and get an email saying my order was cancelled because they're out of stock? So then why did they let me add it to my cart if they were supposedly "out of stock" they took my money and now I don't have a gift for my brother. When I bought the shoes and got the confirmation email there were still a bunch of shoes and sizes left and now all of a sudden they're out of stock? How does that make any sense. What company let's you pay so much money and then tell you they don't have the product anymore? Well then maybe they shouldn't be letting people add the products to their cart if there are none left! Have never had this happen to me. Will never purchase from champs again

It's a wonderful and great website to shop from for shoes, clothing and much more. I've gone into their stores in the malls too. The bottom line is it is really great to Browse from online.

So i ordered two pair of shoes on October 21st, and fist red flag is when they said they would have to split my order up. Then as more time went by and they kept changing the delivery date. I still haven't gotten my order til this day.

I ordered Stan Smiths for my sister online thinking it was a reliable website, and they said it would ship in 5-6 business days. Its been a month and they haven't come, and I am furious. Now we have to call customer service, and I am so tired of these scams. I will never order from here again! Guys, save your money and your sanity.

Ordered a pair of Airmax 90 on August 23rd 2020, shoe was supposed to come Friday August 28 2020. Never arrived checked tracking nothing just say its late and it on its way, called customer service they don't help told me to to wait to 11 and they will try to refund my money. I will never order shoes from them footlocker or eastbay. This is the worst shoe ordering experience I ever had. $#*! CHAMPS

Ordered sneakers from these people 3 times! The first 2 were never received and i was credited and the third one 15 days later is still not here and none of those idiots can tell me where it is. They are rude and do not care about their customers! I do not care if their shoe is 99.99 cheaper than Hibbets, adidas, nike or puma, my black ass would not be buying it. They can consider their app deleted from my phone. Champs ALL CUSTOMERS MATTER just so you know and by me not being satisfied you just lost about 10 of those customers.

We bought a pair of shoes for $69.99+tax and when the product arrived... it had price tags of ($39.99) we call 4 days ago. And tgey will not refund the remaining balance... vary bad customer service...

I placed an order and shortly after placing it I realized I had put the wrong shipping address. I quickly tried calling customer service to change the shipping address and no one ever answered! I tried EVERY SINGLE DAY at all different hours! No one ever answered! I even emailed customer service, again never heard from anyone! They created a shipping label and charged my card but the shoes have never shipped! I would like the shoes if I could get a hold of someone to change the address, but I have had absolutely no luck! This is ridiculous! I filed a dispute with my credit card company so hopefully I will get my money back. But how can a company not have anyone answering phone calls at all hours of the day? Never will I buy from Champs again!

NOBODY ANSWERS THE PHONE! SCAMMED MONEY OFF MY CHILDREN. WILL NEVER SHOP HERE AGAIN!
MY SON BOUGHT A SWEATSHIRT ONLINE AND PURCHASE WENT THROUGH. THEN COUPLE WEEKS LATER THEY SENT AN EMAIL THAT THEY DON'T HAVE THE ITEM IN STOCK- NO REFUNDS, NO EMAIL OR PHONE RESPONSE... TIME TO SHUT THIS PLACE DOWN!

SCAM, nobody answeRS the phone , stealing people money , never RESPOND their email. We are in JULY COVID-19 IS NOT THE REASON FOR YOUR BAD SERVICE. AND I KNOW WELL NOBODY BLOWING Y'ALL LOW END COMPANY PHONE UP. SCAM SCAM SCAM. IF THE REAL STORES HAD STUFF IN STOCK YOUR FUFU A COMPANY WOULD GET BUSINESS FROM US

About 3 weeks ago now I ordered shoes and I have called 2 times no answer, emailed them twice, and still no answer. I am currently on the phone right now and no one is still picking up. Never order from here online, this is the worst experience ever. I either want my money back or shoes to come in. I'm going to call a store near me and see what they can do for me. SO DISAPPOINTED.

I should of read the reviews before I placed my order, but Champs was the only store that had the shoes I wanted in my size. So I placed my order for a size 9 in women. Got shoes in the mail and they were a size 8. Of course customer service is not responding to my emails or phone calls. They expect me to pay to send them back when they made the mistake. I will never order from them again.

i received 1 of the 2 items i ordered online going on more than 2 weeks and no responce to my multiple emails please dont spend your hard earned money on a company that will not get you what you ordered or even try to respond to emails . They will take your money thats for sure .I did receive a box that only had 1 pair of shoes when i paid for 2 .

I order to pair of women’s shoes. I received a tracking number, but still no updates from UPS. Awaiting for package to be picked up. I been sending emails everyday, still no responses. How do I get my money back?? Can I sue? How long should I wait? I wish I would have read, all these comments before I ordered.

I recently went online to make a purchase through the champs website. I orderded 2 pairs of shoes for my kids I only receieved 1 pair and was charged for both. Ive tried to call champs but no rep available ive emailed them over 4 times amd still havent gotten a reply a refund or my package. I am very disappointed with rhis service and will NEVER shop here again.

Fuck champs never ordering from them again!!!!

Fuck champs never ordering from them again!!!!

They took my money on two orders that I purchased then emailed me saying that my orders were cancelled but never refunded my money. They don’t have no phone number and takes forever to email you back and when they do you still have to wait. DON’T ORDER FROM THEM !

Fraud where is customer service. No one calls back they took my money and never shipped anything