CertaPet has been remarkable. My physician could not write the needed letter. He said it had to come from a mental health professional. Since my trip is right away, I needed to get in quickly to a psychologist or Licensed Therapist. I rapidly found out that was going to be impossible. Since I have been on medication for years, and have moved from my home state, I was getting frantic to find a qualified professional in time for me to take my trip.
This organization made it possible to access the needed ESA letter. Thank you, CertaPet.
Review by Ulvis2 weeks ago
This is the second year for me with Certapet. They have been wonderful and my professional therapist is very kind. During our talks she is helpful and takes as much time as I need. I will always stay with Certapet. They are very caring and professional
Review by Zyanne3 weeks ago
Couldn't get my fur baby into vet for days. No way was I satisfied with letting him suffer until then. I contacted you can got the answers I needed to care for my Maxi.
As a matter of fact, he was completely back to normal by the time his appt was with vet. So cancelled it. I really appreciate the help.
Review by Matracea3 weeks ago
Extremely helpful, friendly and FAST!
Review by Meagen3 weeks ago
The therapist I spoke with was thoughtful and considerate. She explained to me that I would be under her care for the next year, and made me feel comfortable talking about my personal struggles. She then drafted a letter quickly for my ESA. She accidentally forgot the letterhead, but I didn't even have time to notice because the staff at certapet flagged the error for the therapist and sent me an updated draft before it could present a problem for me. Thank you, Certapet.
Review by Fazzino Seaumaire1 month ago
I love certapet they are fast at responding to your needs very helpful. I have had nothing. But positive. Dealings with certa pet .
Review by Muthukumaran Derrow1 month ago
I was actually quite surprised and impressed at how thorough the assessment was. I imagined you just filled out a form, paid your $150 and got a letter in the mail. But they actually had a therapist call and interview me. She asked about my psychiatric history and had quite a few questions about how my dog helps me manage my PTSD. She was very kind and professional: And I got my letter right away.
My only reason for giving them 4 stars versus 5 is that they don't tell you upfront that you will be charged an additional $50 for a custom form. ALL of the major airlines now require these forms before they will accept an ESA on a plane, and it's disingenuous if not outright dishonest for CertaPet not to explain the additional charge. My therapist told me I might need the form, but did not tell me it would cost $50. I wound up needing two because I'm traveling on two different airlines. So the $150 ESA letter cost me $250. I should have known that from the get-go.
Review by Cash1 month ago
They are organized and efficient in helping their clients. I have had the initial certification letter for my pup to travel with me as an ESA dog since last year. They are great and very helpful.
Review by Burnthouse1 month ago
This service gets no stars! After reading raving reviews I paid for it 2 weeks ago and was informed by various emails 1-2 business days to get a professional to interview with me, after filling put preliminary questionnaire, so I could get a letter for my dog to travel with me as an emotional support dog. The last email I received was to let me know that there was no way of knowing when one would be in touch due to Canadian traffic was busy. I have to travel in 2 weeks and have booked flight already. Now during my very busy schedule before leaving I have to find a local professional to get me a letter in time! I do not recommend that anyone buys into this. I only hope I get my money back!
Review by Monteka Derrow2 months ago
Totally incompetent and unprofessional. We submitted a request on 23rd September with a confirmation saying we would receive a referral to finalize with 24-48 hours. Heard nothing for a week. Literally a week. We called back today, September 30th informing us they are unable to match us because everyone is out of office. Don't suppose all the professionals all decided to call in sick - they could have let us know within the 24-48 hours promised and we could have made alternative arrangements, but they thought they would just take our money and leave us in the dark. Go with someone else - don't bother with these quacks.
Review by Neyzar2 months ago
Raquel was so kind and helpful! I haven't yet used my travel form, but I did receive an email an email from Delta that it was approved.
Review by Samue2 months ago
Certa Pet is an exceptional company who's whole being is to assist you with having your pet with you for support. They're the only legal site to go through for this to keep your support animal by your side. Knowledgeable and friendly. Give em a try !
Review by Chocolatebunny Cridlin2 months ago
I applied on a Wednesday for a housing ESA letter. Right away I was approved as a good candidate for an ESA and filled out the application immediately after. Later the same day, I was contacted by my assigned LMHP and I within 2 hours, she had sent me times to talk. She even had availability the next day! I signed up to talk to her on Thursday and she called right in the time window I had selected. She asked the right questions regarding my dog and my anxiety. She was incredibly understanding and I felt very comfortable speaking with her. At the end of the call, I already knew she had approved me and I received her signed ESA letter within the hour. This huge weight had been lifted off my shoulders. Then over the weekend, I presented my ESA letter to my apartment complex and they easily accepted it. Now I can live happily with my best friend. This was a wonderful experience!
Review by Braata2 months ago
"Dogs are not your whole life but they make your life whole."
My dogs mean everything to me and have enabled getting through difficult times in my life. Although I had a note from my doctor who knows me quite well, I sought out Certapet for additional support. I filled out a very lengthy questionnaire and was matched with Haley. We had a conference and she attested what I already knew: that -- based on my personal issues -- I was more than qualified for an ESA letter. My dogs are my loving companions. I cannot thank Certapet enough for their assistance.
Review by DanRich2 months ago
I wasn’t site about this company because of so many of these company’s claim to be legit when they aren’t. My experience was very positive and I am SO THANKFUL I decided to chose them after looking at so many reviews. Within 48 hours I was contacted and was assigned to Dr Ann Brown. I called her and she answered right away. She listened to what I had to say and gave great advice. Right after our session she sent me an approved esa letter that I gave to the landlord. My dog helps me through so much and I am so happy I decided to do this. I don’t have time. Just the thought of Going to a therapist in person raised my anxiety. Thank you soooo much Dr Ann Brown AND Certapet for being there for me! I’d recommend them to anyone! I’ve been spreading the word to everyone about this company, you won’t be disappointed.
Review by Jaxmost Rapiburapa2 months ago
There seem to be mixed reviews concerning certapet. I'm here to tell you that I had a great experience with them. I believe not everyone gets approved for the esa letter by the therapist that certapet finds for you because you have to meet the criteria. I live in California and they matched me with a therapist in California that works with certapet through her own private practice. She called me and we had a 10 minute conversation about some things that were in my questionnaire (which is filled out through certapet) and determined that I would be a good fit. I then recieved an email with the letter I needed and my landlord approved it. (They also mail you a physical letter) I called probably 10 different therapists in my area and none of them provide esa letters. My own personal therapist(before going through certapet) doesn't write them for clients either which led me to my online search. Again all I can say is certapet worked for me and I hope it works for you!!
Review by Jeremee Lerint2 months ago
Awesome and professional to work with. I will use them again in the future and recommend them highly...
Review by Mallon2 months ago
To those who are considering using this service:
I am an individual who experienced sustained complex trauma as well as an acute crisis that left me unable to function in both life and work. Although I have had a significant amount of support and resources to hold me through my healing process it has been my pet that has significantly impacted my well being in very sacred ways. Many people often stop me on the street and ask me where I found my pet and my response is that “he found me”. Certapet understood my narrative and their service has enabled me with the opportunity for my pet and me to truly share in our life experiences in a ver wholistic way. Throughout the process they held me with the utmost empathy, professionalism, attentiveness, and since love. I am grateful for them and thank them all for their service.
Review by Pompaya Razzolini2 months ago
It’s a scam. The letter comes from a doctor out of state and it will not be accepted by your landlord. Email and called for a refund to no response. Waste of $130
Review by AnnG ChamizoMoran2 months ago
Great experience. They have awesome therapists who were capable, kind and was able to ask appropriate questions without making me feel uncomfortable. They also give recommendations and follow up. What an awesome service.
Review by CarolFathers2 months ago
Very very professional company
Review by Dewever Donowa2 months ago
Certapet has been amazing to work with! They are very respectful and quick to answer any questions. They provide great information and follow up to help with pet care, self care and travel tips to make things leas stressful for traveling. Highly recommend!
Review by Tavinder2 months ago
I was just inquiring to find out about an ESA letter for a tenant in Michigan. Just need one because of passing on of daughter. Did not qualify for questionnaire form. Not depressed or suicidal. Just a broken heart.
Review by Diep2 months ago
Certapet provides an awesome service that makes it possible to travel with my emotional support dog Buddy. Thank you Certapet!
Review by Nanayi2 months ago
Very professional and my conversation with the assigned therapist was comfortable as well as useful. The entire process was very well handled in an expeditious manner. I highly recommend Certapet.