This is the worst company ever!!! Service is horrible and the rates are insane. We are cancelling our service and going with VOIP.
Review by JulieS Radmilla3 weeks ago
CenturyLink is a scam! Our business (acct#89449733) signed a contract with CenturyLink in October of 2018. CenturyLink never installed the equipment(it is sitting outside our server room). CenturyLink quoted 1 month to set up. It is almost 1 year later and they still have not started the service. They did start billing us and continue to. I have asked them to credit it off since the beginning but just getting the run around.
Here are some of the quotes from a Senior Manager at CenturyLink to us:
October 9, 2018 - "Good News the instal may take a few months"
January 2, 2019 - "Alton, Was our tech ever onsite for the install?
January 4, 2019 - If we do not hear from him(Alton) I am getting my boss involved.
January 15, 2019 - " I have not heard anything .
January 22, 2019 - " My boss is trying to get you a response"
January 22, 2019 - "It's really frustrating"
January 312, 2019 - "They were suppose to send you an update. Not happy that they didn't.
February 21, 2019 - "Hey Alton, Michael is looking for some help here."
March 7, 2019 - "Alton, is there something we can do?"
April 16, 2019 - " I sent for an update last week. I will try again. "
April 16, 2019 - "I am sorry this process is so long and it seems it will never end"
May 8, 2019 -" I actually am helping Aaron because he reached out in frustration because of your current project manager. I was able to get your account number from him. I think I have everything I need aside from possibly having you resign the LOA forms for porting the numbers over again because the previous ones are expired."
May 14, 2019 - "I have been emailing the project manager but she has not gotten back to me yet. There isn’t anything that we have left to do so there really shouldn’t be an issue. I will email her again and forward this chain."
May 14, 2019 " I'm growing more frustrated day by day, and I hope we can resolve soon. We’ll talk about credits when it’s over.
Thank you, Hope, she’s helping us out a lot."
May 29, 2019 - " have completed everything requested including the TN portability. I’ve also attached the VQT. Is this moving forward? "
Many more email of the same over the summer of 2019
August 6, 2019 " I’m at the point where I’m not sure what to do. I know this account was moved a few weeks back. Maybe the new account team can get something done. I think we can modify the current circuit for internet only, but not sure about adjusting the contract, it’s started billing. I don’t understand the billing, and they’re not willing to work with us. But I see what you see, they’re billing the same toll-free on both invoices. I’m trying to get Hope to help me again.
It's tough, and I’m so frustrated. I can’t seem to get any help.
I’m trying to reach hope to see if there is anyone on her end that can get someone to check on the toll-free.
It is now September 25, 2019 nothing has been done to move this forward. CenturyLink is still invoicing us for a service that was never installed.
Warning **** Scam!
Review by OliB Tudge1 month ago
Both slow and unstable: The sales person promised me that even though it's DSL, it would not slow down at night because it would not be "shared" with the neighborhood. Liar! The first thing tech support told me was that it naturally slows down when everyone comes home at night in the neighborhood. Promised "up to" 5gb down but generally get less than 1gb down. Hardly enough to even run a Google search. Tried both calling and Chat. Couldn't get anyone who speaks English, especially when they found out I want to cancel. You can only cancel if you successfully run the gauntlet of long hold times and language barriers. By the time I figured that all out they closed for the weekend. Closed that is for cancelling service. Everything else is open for business. Nice!
Review by Schnellzutun Gouteriez1 month ago
Centurylink scheduled the moving of my land line service and never completed it. assigned tech had the audacity to submit a completed work order when he absolutely didnt complete it. technician left all of his equipment and materials laying on ground outside of home near connection box promising to return 3 days later. tech never returned.
i had to request a second work order that was never resolved because assigned technician never showed up.
I needed this land line service in order to work from home in a remote job role. thanks to Centurylink and its techs with lackadaisical attitudes i no longer have a job. I want to know how Centurylink is going to compensate me for loss of income!!!
Review by Antigudra1 month ago
We used Kansas one call to have our utilities located and marked. Unfortunately, our contractor still dug right through the Century Link cable. A repairman came out within a few days and was rude to our contractor. He said that he would be back, but failed to return. It took over a month to get the cable repaired even though it was supposedly “expedited”.
Review by Lalida1 month ago
n the past 6 days I have spent more than 12 hours on the phone with Century Link billing, finance, technical support along with Direct Tv (billing, technical support) My husband payed 561.40 cents on August 22, 2019. We were told that it might take up to 24 hours to turn the service back on. Saturday morning my husband spent 3 hours on the phone, he was transferred from one person to another, from department to another...They told us to call back on Monday. Monday I was on the phone for 4 hours. I was bounced from a person to another person to department of department. Century Lynk blames Direct Tv, Direct TV blames Century LynK. Nobody had the power to turned the TV on...After 4 hours phone got misconducted. I had to go to work, I couldn't be on the phone any longer. Tuesday morning I called Direct Tv at 7:40 a.m. and I was on the phone until 12:20 pm...Again, they were bouncing me from billing, finance, technical support, Century lynk, direct TV, AT&T...finally I was transferred to a male voice and he was wondering I was calling him...Any way, today is Wednesday and we do not have Cable. Shame all of your employees Direct TV and Century Lynk. Worse customer service. It is a fraud to get money from your customer and not giving them any service. Also, false infos...the screen shows a phone number and ext to call to find out what is the problem with TV, there employees do not give a crap for nothing.
Review by Mclawrence2 months ago
One star is to much for them. We had their "service" if you want to call it that for a few years and increasingly frustrated with the SLOW speed even tho we were paying for their highest speed. We even purchased an internet booster but could not use more than one computer a time. If we tried using a tablet or cell phone it would drag terribly. We also had a phone with them till 2017 and then had it disconnected as we had cell phones and didn't need a house phone. We finally switched to another internet provider Spectrum for less money and a higher speed and found out on our final bill that we were still being charged for the house phone They say when I called in to complain in 2018 about our bill so high then they gave us a cheaper rate. They say I agreed to having a package deal including phone . WRONG why would I if we didn't even want a house phone. They lied i would NEVER agree to a house phone. They have been charging us for over a year for a phone and WILL NOT reimburse us. DO NOT trust them. Since they won't we are paying them $5.00 a month till paid. You can be assured they will never get a good review from us.
Review by Soliver2 months ago
The absolute worst provider I've ever dealt with. They never have an available agent when service goes out.constatnly happens after hours then when I call the next day they act like it never happened at all. I've also never had a "live agent bot" infuriate me so badly that I entirely suspended my whole subscription until this cheap product. If you have other options available, don't even hesitate. CenturyLink isn't worth the $60 bucks a month. I will say when it is working it's pretty zippy, but being operational about a tenth of the time is just a load of crap if you ask me.
Review by Barthel2 months ago
All I wanted to know is how to use my landline for my landline phone if CenturyLink is using it on the WIFI system (Model C1100Z). I waited 45 minutes talking to a "Virtual Agent" (that's a waste of time and effort), I talked to a representative by the name of Ishmael T. who only tried to sell me DirecTV and then sent me to a "repair expert" by the name of Melshe who couldn't help me. I went to Customer Service, tried to get some kind of response, had to go to "repair expert" again. I was 13th in line and I would have to have waited the full afternoon and would probably have not obtained any help. What a lousy company.
Review by Duiliu2 months ago
We moved two miles to a new apartment, and tried to move our internet service through century link - this resulted in 5 weeks with no internet, and us eventually changing services. We spent 10+ hours on the phone, first trying to set up a change in address, which led to us having to wait a week for someone to come out and turn something on for our internet. When that it not work, they determined we had the wrong modem for the area we lived in - two miles away from our previous apartment. They sent us a new one taking another week, and when that one didn't work, we had to set up another service call, two weeks later. The service technician did not provide us any updates, and when we called century link, they told us we did not have an activated account with them - after we had been using the service for three years, and talking with them for a month. They said they were only able to give us internet that was 12 times slower than the internet that we had previously - for the same price. We switched to xfinity, and got the modem and internet set up in the same night. Overall, one of the worst customer experiences we have had, and not worth it.
Review by Najara Jafishova2 months ago
I had lifeline and linkup for supposed to be 35.00 monthly. my bills were always way over that. no two phone/internet bills were exactly the same. This company commits fraud and extortion.When cancelled there service 10 months later they sent a "ghost bill" to collections for 75 dollars.
Review by Luteys3 months ago
Poor all the way around. If they give you something free when you join be sure to cancel it two months in advance because you will be charged through the next billing cycle. They gave NFL free for the 2 years contract to get the business. Then they said "No, it was one year and they continued the service charging an extra $35-$38 per month. By the time you realize, you call on the first day of a cycle and then they charge you through the NEXT cycle so you pay 2 additional months for NFL because they continued the service for two years unless you cancel. I didn't sign up to pay for NFL - I was granted it free to join Century Link. That's just the beginning of issues - DON'T RECORD EXPECTING TO FAST FORWARD THROUGH COMMERCIALS. They make it so you CAN'T fast forward. Below poor customer service.
Review by Charlesline3 months ago
The chat techs ALWAYS want to send someone out to home right after I tell them the problem. It's a shame. They don't like to help people then find another job!!!! For 5 hrs I've been asking the same damn question. Is there a outage they say yes so I wait another hour - 2 hrs. I disconnected the "New" modem they sent. WRONG MODEM!!!! I connected my old modem and poof Internet is on. I'm still having issues with original modem it's better than dealing with online tech crap asses!!!!
Review by TheBeachSide3 months ago
So frustrating. GO SOMEWHERE ELSE. 1 star. Messed up so many aspects of my installation , waited a month and still no service. I spent probably 7 hours on the phone throughout the weeks getting run around in circles. No answers. No follow up. Still no service. I’m moving on.
Review by Cambriava3 months ago
I'll just keep waiting on hold for another hour, customer service is bad
Review by Indrakumar3 months ago
There should honestly be a rating below 1 star and that would not even be exaggerating... they should be free, or even paying us to have them as an isp, thats how bad their service is. how they’re even still in business is honestly mind blowing. Let’s just say if your paying 100$ a month for 2.6mbs and their support doesn’t see the problem, then it’s a question of if they even know how to do their jobs. Hope this was helpful d: pls save yourself some time and don’t even bother with century link.
Review by Alvys3 months ago
Unfortunately I have CenturyLink for phone and internet. You get the worst service ever. This morning I got up and NO PHONE OR INTERNET SERVICE. This is very common for either one or both NOT WORK. When you call all you get is some person that you c'an't understand and that doesn't give damn whether they help or not. Most of the time you can't even understand what they are saying. You NEVER get a credit on your account when things don't work. I have about had enough from them and their lack of service. Either get your act together or get out of the business.
Review by Joodje3 months ago
Centurylink customer service is Lenny from "Of Mice and Men."
I called Centurylink to set up internet service, despite having previously had problems with them. The representative I spoke to said he would send me an email with my order number and scheduled the install for the following Wednesday. I never received his email.
Shortly thereafter, I discovered that Wednesday did not work for my schedule, so I called Centurylink in an attempt to reschedule. First, it was unusually difficult to get a hold of a person to speak to, and Centurylink's automated system had no options which suited my problem. Then, when I finally got a hold of a person, they had a difficult time tracking down which order was mine because I'd not been given an order number. Even though I'd given the first representative my name, address, phone number, and email address, the representative still had to do an in-depth search to find my file. Once he did, he told me he'd rescheduled the install to the Friday of the same week and removed the Wednesday appointment from the schedule. He said he would email me my order number. I never received the email.
A few days later, I received a call from Centurylink while I was at work. The customer service representative said he needed to verify my information. I told him that I was at work and it might make more sense for him to call me after a certain time. He said he would be brief. He verified with me that I had moved the appointment to Friday, and then tried to verify other information. A pressing issue came up at work, so I quickly told him I had to go, expecting that if he needed more information he would call me back after a certain time. He did not call me back, so I assumed that he had all he needed.
On the Wednesday which had been the original date for the install (which two customer service representatives said they had rescheduled) I received a call from the installation specialist asking what time he could come by my house to install. By this point I was completely fed up with Centurylink's poor customer service, especially considering my previous experience with them three years ago, so I told him to tell his superiors that I would not be doing business with Centurylink at all. I explained to him in great detail why, told him that I knew it was not his fault, but also told him to relay the information back to Centurylink that I would not continue my order with them.
If Centurylink had any kind of sense, any sort of communication between its employees and departments at all, that should have been the end of it. It was not.
Yesterday, I received a call from a number I did not recognize, so I let it go to voice mail. It was Centurylink, calling me because they wanted to talk to me about completing my order. Apparently, the service specialist either did not tell his superior why I wasn't signing on with Centurylink anymore, or his superior did not inform Centurylink's so-called "Customer Service" department.
The initial sales representative screwed it up. The first representative screwed it up. The second representative screwed it up. The installation specialist screwed it up. Now a THIRD representative has screwed it up. Combined with the severe issues with billing I suffered through when I had Centurylink three years ago (hidden fees, bills increasing with no explanation, etc.), Centurylink has done literally NOTHING right.
Centurylink is Lenny from "Of Mice and Men." Don't give it a new little friend to play with, it will just pet its little friend too hard and kill it. It is totally incapable of doing anything other than killing its relationship with its customers. George just needs to put Lenny out of his misery.
Centurylink needs to either drastically change the way it does customer service, or simply shut the pitiful excuse for a company down. I would rather slam my fingers in a car door every day for a year than deal with Centurylink customer service again.
Review by Cripe3 months ago
January 28th, I entered into a contract with centurylink for internet and cable direct tv. The salesperson told me if I would sign up with them for service , they were giving a $600.00 Visa card as a bonus. It would be mailed out in about 4 weeks. I have called them 5 times and each time spoke to a different sales person. They all said they checked and the card was on the way. But it hasn't arrived yet. They have given me tracking numbers, but when you go on line to check the tracking number the site just keeps sending you to another site. without any results.
Review by Chouyuie3 months ago
From the minute I began service with CenturyLink until the minute I ended it, I was subjected to massive incompetence, verbal abuse, and gaslighting. When I moved into my new apartment in Mason City, CenturyLink somehow combined my account with that of the previous resident, who evidently had stopped paying his bills. Thus, every month, my service would be shut off with no warning despite my having paid all of my bills on time. Even after repeated phone conversations and conversations on the Internet chat service, the company continued to claim I was not the owner of my own account and shut off my service every month. Throughout this monthly ritual, nearly every representative was astoundingly rude to me. They belittled me and hung up on me; they talked down to me and made me feel I was insane. When I finally, mercifully discontinued service with CenturyLink, they refused to allow me to pay my final bill online or through the automated phone service. When I finally reached a representative after a half hour of being on hold, she told me my address was not listed and made me guess addresses until I found the one she was thinking of. She then told me she could not help me because their computer system was down and that I had to call back AGAIN. It's pretty shocking that a company with an average 1.62/5 stars from more than 2,500 reviews is still in business. Is it not the point of capitalism to root out companies such as this one? Shame on each of us who gives or gave CenturyLink our business. I have never in my life felt so debased and dehumanized.
Review by Rosialynn3 months ago
[This comment is lifted from my Facebook page, and sorry, you can't see the images. And I don't want to re-write the whole damned thing again. But I think you'll get the gist of it anyway.]
What's wrong with this picture? Well, according to me, the typical stupid Century Link telephone company customer, PLENTY! According to said company, nothing ... nothing wrong at all.
Yesterday morning Joanna went to make a phone call and found that our answering machine said "line in use" ... when it wasn't. Picking up the receiver, no dial tone, just a very faint buzzing noise. And our cell phone won't work up here in the mountains. So, since I had a doctor's appointment that morning down on the flats in Boulder, I took the mobile phone with me and called Century Link's service and repair number once I reached town.
But before heading to town, I wanted to make sure that the problem was THEIRS, not MINE, since I know that they charge you for making a superfluous service call if it's not really their responsibility. So ... I first took one of our phones out to the telephone/power pole where the line comes into a junction box, and proceeded to do what I've done for the last 25 years, ever since we built the house and occasionally have had phone issues: I open the box, disconnect the jacks, and directly hook into the line and listen for a dial tone, thereby bypassing all of the house wiring that is my baby, not theirs.
Only ... nasty, NASTY surprise!!! The friggin' box is chock full of a yellow jacket nest, and when I opened it up, they all came after me! In my hasty exit, apparently my hand jerked back and broke off the two plastic cover hinges, because the lid ended up shattered on the ground. Seems that somewhere along the line the box had gotten a crack in it, enough to make a cozy entrance for hornets to enter and make a nice nest. (And no, I'm not claiming THAT is what was causing the buzzing sound! :-) )
At any rate, after making my escape without getting stung, getting some wasp spray and thoroughly dousing the box and nest, and giving it some time for those suckers to die, I carefully went back and cleaned up and dried the connections as best I could, loosened and retightened all the terminals in case my spray had affected the continuity, plugged in my test phone, and sure enough ... NO dial tone. The problem is Century Link's, NOT mine ... although it is not clear if it is because of the hornets or something else. But no doubt about it: the phone line is dead, AND the junction box is a piece of crap, with a broken opening in its case, a hornet infestation, and NOW a broken cover as well.
Well, once I got to town I tried to first contact Century Link. I spent 10 minutes wading through their automated voice menu, and after being put on indefinite hold I abandoned the quest because hey ... I needed to see the doctor! After getting my injection (warning ... I was told that one possible side-effect of the shot was to make one angry, and I don't think they lied about that!) I tried a second time to get through to Century Link Service, and this time was successful after only 19 minutes. First I talked to a guy who sounded like he was in India telling him that yes indeedy, I was calling their service number because I had a problem with my landline and was in need of service. After a frustrating few minutes of trying to get him to speak more slowly and distinctly because of my lousy hearing ... "but I am speaking as loudly and as slowly as I am capable of, Sir!" we finally got around to having him call my friggin' home phone number to verify that it was indeed dead (actually, from the outside it shows up as "line in use". He then asked me to go around and unplug all of the phones so they could test again, after I had ALREADY explained that I was 30 miles away from the house because cell phones won't work up in the mountains ... but that we had left the house with everything disconnected already. Finally, it was decided that maybe I wasn't totally batshit crazy and possibly there WAS something amiss with the phone. So I was transferred to ANOTHER person to arrange scheduling.
And of course I had to go through the whole rigamarole once again ... finally getting a commitment that they would send a service truck out to check that afternoon, but BE AWARE that if they find the problem is mine not theirs, I'm gonna have to PAY!!! Yeah yeah yeah, but BE SURE TO TELL THEM that my junction box needs replacing, it is broken into pieces and there is a defunct hornet's nest nearby ... with possibly a few live yellow jackets still around. "OK, and is this number a good second phone to contact you about status?" Well, as I said before, maybe, depends on whether I'm still down on the flats or not. "Then what other number can we use?" Folks, there ain't no other number. This is it. Live with it.
Well ... after the doctor's office I ran errands in town and they DID call the cellphone with a voice message saying that they'd make a service call at 2:50 ... and sure enough, before I left the flats I called home and actually got a ringing sound instead of a "line in use" message. So, YAY, they fixed everything!!!
And I get home and ... there on the ground was the broken connection box cover, exactly as I left it, and the cracked and broken junction box with an assortment of dead and alive yellow jackets spread around.
Asked Joanna what happened, and she said that they came to the house after they had stopped at the telephone switching sub-station 2.5 miles down the road and discovered that YES INDEED, our "card" (whatever the hell that is) was royally fried. They swapped it out for a working one and drove up the road just to tell Joanna that things were working again and there was NOTHING WRONG with the junction box mounted on the side of the house. Joanna pointed out that it wasn't the one on the house we were talking about, it was the one out on the telephone pole that received the input from the overhead line. She was informed that "Oh, that box isn't used, just the one mounted on the side of the house." And instead of walking the 30 feet from their truck all the way over to the telephone pole to see what we were talking about, they just effing LEFT!
Now, when we were building the house 25 years ago, the telephone/power lines came in months before the house was finished ... and so junction boxes for both phone and power were installed on the pole so we could have on-site communications and power while we built. Once the house was finished, the telephone lines were then extended underground from the pole junction box to the house junction box. It doesn't take a friggin genius to figure it out that the two input phone lines (a quarter century ago on installation they opted to string both voice and data lines, just in case, although we never opted to activate the latter) come down the pole and go directly into the first box where they are obviously HARDWIRED to terminal blocks there ... the evidence is RIGHT BEFORE YOUR EYES, and the lines can be traced DIRECTLY by eye (or with color pens, as I did below). Then ... and ONLY then ... do the lines connect internally, under second cover, to a NEW set of lines that go underground and emerge at the second box mounted on the house wall.
But DON'T friggin believe the customer! DON'T give them the benefit of the doubt and the courtesy of taking 30 seconds to go LOOK at the thing they're trying to bring to your attention. Nope ... just pronounce "all is right with the world" and drive away.
I leave you with a final image ... that of me having to use The Handyman's Secret Weapon (duct tape) to re-affix the broken cover to its base and then try to plug the hornet's access hole as best as possible with wads of the stuff until I can get then to actually come out and replace it as I asked them to do in the first place.
Meantime, my vindication and personal satisfaction is getting to write this Facebook post to let all my friends know the kind of customer service one gets from Century Link. After all, these are the same folks that took months to get our telephone line operational again after the Big Flood six years ago, flood, when it only took the Poudre Valley REA electric co-op 9 days to get full 220 volt power restored ... a MUCH more formidable task, IMHO.
Review by Jheronica3 months ago
My residential telephone service has been out for more than two weeks. After phoning, then online chatting, and outright pleading for help, I was told a tech would arrive yesterday. No show. I am located in the mountains with no cell service available. Nearest working telephone is 10 miles away. Last week I had a fire with no way to call 911. I need phone service! I pay my telephone bills. The only small recompense in all of this is that I am not alone in my suffering. Everyone I know here in Colorado agrees that CenturyLink wears the crown as the Absolute Worst Company EVER. That they continue to exist is some sort of cruel joke and we, the customers, are the butt of it.
Review by Nakeisha Pourbordbari3 months ago
Everytime there is a power outage. CenturyLink loses remote access connection to your ip address. Now, field team can remotely fix this in seconds. And since CenturyLink doesn't teach their regular chat/phone employees how to understand this problem and how easy the solution is. They don't understand & send you a tech to your home, each time. A waste of your time, A waste of the Tech's time as well. Because when the tech arrives, he has to also contact CenturyLink and wait for field team to remotely connect. It's 2019. WiFi isn't new. This should not be a repeated problem, every other month.
Review by Fiomenyo3 months ago
The billing department is always incorrect, it never up-dates changes properly, it takes long wait times to speak to a person, a person who is not qualified to make necessary changes, and is not competent to even understand your concerns.
Review by Preppers3 months ago
I spent too long trying, with several published phone numbers, to do that for a billing problem regarding a bundle I had with Century Link, that included Direct TV. The problem wasn't even an option that could be addressed on their automated system. I finally called Direct TV, who gave me a phone number for Century Link's billing department. I actually got through, talked to a very helpful Carol, and I believe the problem has been solved.