The website needs a lot of improvements. I should be able to get a bunch of search results on any of the words "FJM" or "AirClean" for a Miele filter but there are no results if you only type in those words. I had to work really hard to find them although I buy those every few months. The website is not at all optimized.
Review by Gamme Brazent2 months ago
Oh Thank You. I'm 76 years old. First time I've ordered anything on the computer. Easy. I could hug you.
Review by Kablia2 months ago
I have been a customer for 5+ years; started with questions regarding purchasing a central vacuum system. I was helped and purchased...I love my central vacuum and do not know how I lived without it. EVERY time I call with a question or need assistance with a purchase, someone is there to help. The company is run by friendly, knowledgeable caring people, who seem to want to do the right thing. Thank you!
Review by Fildes2 months ago
Quick. Nice to talk to a real person regarding why we couldn't order more than one filter. All is good though. Thank you!
Review by Neveut Laub2 months ago
Web site a bit sticky. Please keep me abreast of shipping. Seems to take quite awhile to get products. Quality is excellent.
Review by Murielle2 months ago
Even though it took over a month to receive our vacuum. I'm still waiting for a refund on the return parts that I sent back on May 17, 2020 and it has been mysterious stuck at the post office in their town, I provided the correct return address that was given to me by the company. All I received from them was an email asking if I addressed it correctly, yes, I did. Customer service is slow and not friendly. Happy with our vacuum, but I would never order from them again.
Review by Thiloshni2 months ago
easy process flow. Shipping to Hawaii is wonderful and free for larger purchases is appreciated. I'll comment more after part arrives.
Review by Kinu2 months ago
Great customer service from Roger! I sent him pictures of what we have and he replied immediately with exactly the parts we needed! Saved me tons of time!
Review by Nannerl Wengel2 months ago
Sent an email asking about the specific part and received a very quick response which addressed my question. Thank you!
Review by ShannonJB2 months ago
Replacing unit and a happy wife equals a happy life. I did not want to screw this up. 5 phone calls with questions....I was annoying myself..but sales was great and brought it home. Got a great unit.
Installed myself...easy as pie....ordered pipes and connections with the unit to save the running around.
My photo is upside down...?? If not, they fixed it too.
Review by JanetHarrison2 months ago
I appreciate the suggested item for the locking washer, I needed that as well but thought it would be complicated to search for. Really hoping these pieces fix my bathfan issue.
Review by Tanek Bansells2 months ago
Good experience. Took about a month to arrive, but it's not a normal environment right now! I had to inquire as to the order's whereabouts, but received a quick answer/explanation. The blower wheel/motor works fine. I didn't receive the extra lock washer, but didn't end up needing it.
Review by EcoAir Derrow2 months ago
Appreciated 800 number for customer service. Knowing where the company was located and his history. Appreciated knowledge of customer service staff in ordering a replacement power unit.
Review by Krizaa Tatsuya2 months ago
It didn't give me the 15% off when I entered the "SPEND" in the discount code. Could you please correct this and charge us the correct amount? The website is a bit confusing.
Review by Nipon2 months ago
I did email the company for advice with my purchase. My email was never answered, so I hope I made the correct purchase.
Review by Dvb3 months ago
The part was not exactly for the vacuum I have even though the part number matched. Had to be modified a bit to work right.
Review by Karin Billson3 months ago
Placing the order was easy. After receiving the order confirmation I heard nothing for weeks. I checked on line and saw an order processing message on your website.
I received no communication from you until I called a few weeks later and was told it was direct shipping from the manufacturer and the person I talked to said she would follow up. I didn't get a followup, but a few days later the shipment arrived.
I have placed a much smaller order for some optional parts and, again have heard nothing since the order confirmation.
Review by MasterTech3 months ago
It was easy to find the parts that match my current system. It made me confident to buy the parts knowing they would be compatible.
Review by SSharma3 months ago
Customer service is great! It is nice when the representative knows their products! Thank you Roger:)
Review by Yaneer Pavelicheff3 months ago
I don't think I would have gotten the product I ordered unless I called to find out where it was or was taking so long. No reason was given
Review by Graziely3 months ago
I could not go from product to pay without a lot of trying. It could be me but it was very time consuming.
Review by Ingri3 months ago
I was not able to use the 15%. I was not able to see how long it would take to get the vac bags. I am not able to click below.
Review by Treveur3 months ago
I thought I had ordered this lens cover over a month ago, but I can't find any record of it.... I hope I get it this time.
Review by KbChatt Brieffies3 months ago
Very easy but I didn't see any place to enter code save big to get 12% off. The part was exact fit and easy to install. The wait was worth the wait. Instead of paying a bundle for drywall repair to put new heater light fixture. I will definitely order all my appliance parts from eparts.
Review by Bigtallscott Welis3 months ago
Thanks for making it possible to vacuum in my house without a portable vacuum cleaner stirring up dirty air in my house!!