Bought a pair of socks. they started charging me $14.95 a month after that. called 7 times to cancel. received e-mails stating the account has been canceled. Still being charged 14.95 a month. Called several times all I get is oh well it's your fault for signing up. They will not cancel it and will not refund money. Have to get a new bank account to stop them.
Review by Chalooch6 months ago
on 12/27/2019 my merchandise that said "7 to 10 days" has not arrived. Called and was immediately answered by a lady in the Philippines. Pretty good English. But she was reading from a script and her computer inquiry for my account was slow and cumbersome. Finally we made the connection to my order and she said it would not be shipped until after January 3rd and reach me in "7 to 10 days" . Oye.... Company has cute things. Unfortunately probably not putting back in computer customer service upgrades. I am waiting to see if the "Chinese" size range will fit and quality. Patience here is required. Happy New Year to All....
NOTE: This review via sitejabber gave me more problems than my ordering experience described above. I have had to type this review twice!!!
Review by Jianyii7 months ago
I placed an order on Dec 7 and on Dec 16th I'm still waiting. I PAID $17.99 FOR SHIPPING!!! The order went from Massachusetts to 3 places in Pennsylvania to South NJ and I live in Northern NJ!!!! What a joke! It shipped FedEx to USPS. Customer service just kept telling me that shipping can take 7-10 Days. Really? Of course with that route! I needed a gift for tomorrow and they could care less. They told me I should have expedited it!!!! And spend $27.99 for shipping!!! What a joke. Never again.
Review by Felzien8 months ago
I ordered approx $300 worth of presents on 12/7/19 it is now 12/22/19 and I have nothing no shipping updates nothing. When I called on 12/11/19 they told me if I paid to reorder I would get it by Christmas but wouldn't get a refund until the other order was returned! So I'd be into them for $600.00 with nothing to give my kids for Christmas! Never order from them they are a joke!
Review by Iamrudi Orluff8 months ago
I found some cute shirts for my 3 nieces. I placed the order on December 14th and paid $17.95 for upgraded shipping. Never did I get notice that one of the shirts was backordered. I found out on my shipping conformation email. Well, 3 nieces, only 2 shirts, does not make for a good Christmas. No help from customer service at all. I went online and found the third shirt (slightly different but close), purchased it paid $5.00 for shipping and it has been here for 3 days. Still waiting for the other 2 shirts. Now they claim it will not get here until Dec 24th end of day. We celebrate on Christmas eve, so we have to wait for a delivery to even open presents. Apparently for $17.95 weekends do not count as delivery days, even though Fedex counts them. The customer service, the bad information on shipping, their lack of even the most minor concern. DO NOT BUY FROM THIS COMPANY.
Review by BrendaRubi Kersnic9 months ago
I ordered shoes. Nowhere on the site or when placing order did this place indicate that these shoes would be on backorder. It wasnt until the order went through that they said shipment was 4 months after when I wanted them. So I called them and cancelled order. The money was already being drafted from my checking account. They said the charge would not be taken since I cancelled order. WRONG WRONG!! They took my money and keep saying the same f*&cking thing when I call. So I had to call my bank to get charges reversed. What a pain to deal with this company. And by the way, SAGEFINDS is also owned same company. Potpourri Group owns both companies.
Review by VictoriaB1 year ago
Not only does the catalog include items actually not in stock, they are listed as in stock online as well. I have ordered from this company in the past and it took forever to receive the items, which were of questionable quality when received. On the latest order, the price listing increased by 33% with "estimated" tax and shipping. After no delivery in 3 wks, the online order status check was a useless generalization. Customer Service phone menu failed to accept verbal or digital input. Once a representative was reached, a "backorder" excuse was given with another 2-week guess on wait time. The representative was pleasant, but unapologetic about overcharging taxes and shipping.
Review by MaryB Precko1 year ago
I placed one order but I have 2 charges on my cc and no order confirmation email - other people have said the same thing - I am going to have my cc company deny charges- I have also been on hold for 25 min withhorrible canned music
Review by Lending1 year ago
I called last night (12/18) to cancel an order I placed earlier in the day. I had to reorder an item and pay extra to get is shipped in time for Christmas. There was a mix up with my first order and thought it was stolen off our front porch. I was told at 8pm last night I could not cancel the order as it had already shipped. I get an email TODAY stating it was just shipped TODAY - that is not last night. I explained to the rep the whole story and she did not care. I now have to return the item, pay for that shipping and I am out the $20 extra shipping in order to get it there in time. All the rep was worried about was me purchasing an additional 4 items with 15% off since I had placed 3 previous orders. GOOD GRIEF, I asked if she was really listening to me.....there was no answer so that told me NO. She proceeded to ask me another 4 times if I wanted to take advantage of the 15% off. She HATED for me to miss out but did not seem to care about any GOOD customer service. DISAPPOINTED IN THIS COMPANY and after reading all the BAD reviews on their customer service someone needs to step in and get this straightened out!!!
Review by Xxxxxxxxxxxxx Modaert2 years ago
Just want to say, I didn't really look at everything in your catalog, and I didn't see all the 'bad Trump' things, but that would only make ME love you MORE. There are A LOT of people who would agree with me I am sure! I've always enjoyed your catalog and am ordering something today, hopefully I won't have any issues, but I will form an opinion from the way you do business, if I have issues. Otherwise, keep up the good work.
Review by Nazley2 years ago
This catalog has lots of t-shirts with funny sayings. I was ready to buy something, until I got to the end of the catalog and saw "Fingerless Fur Gloves". These gloves are faux suede with 100% polyester lining and real fur trim. I applaud the faux suede & poly lining. Why not use faux fur?!! It looks and feels like the real thing these days, without causing the suffering animals endure for their fur. Animals are skinned alive, electrocuted, or trapped for their fur. Horrible! Wake up & be humane!
Review by Jazsh Fordonska2 years ago
I ordered a purse on 02/25 and paid a shipping charge of $8.49 (cheapest way) and as of today 03/09 I have not received it with no hope of receiving it anytime soon. Their shipping charges are ridiculous especially considering how slow it is. I should have known better as I had ordered a few items well before Christmas and didn't hear anything from them for two weeks so finally I took a look at my order and saw that EVERYTHING I had ordered was on backorder and they didn't bother to let me know. I sent an email to customer service to cancel my order three times on three separate dates, never heard back from them. Finally I called the number and the person told me that my order was on the dock ready to ship but I told her I didn't want it, too late, and too annoyed with them to want it. Will not order from them again, but I suspect they don't care. Having said all that, I do appreciate the fact that the see the big orange head in a truthful manner :)
Review by Bhagavathula Sepaugh2 years ago
Found this catalog to be one of, "It's Own".
We have "Freedom of Speech" in USA.
Let's stay, "United" and be an example of what is stated:. "In God We Trust" with our actions, as well as our words.
Judgement is God's Department.
Please file issues accordingly with "Him".
Reference in the; "Owner's Manual"
aka "Old Testament".
Review by HöPPNER2 years ago
I hesitated ordering after reading such unfavorable reviews. All I can say is the customer service rep was pleasantly helpful, the product, Seafoam Floral Dress and Shrug Set, is PERFECT and I am more than pleasantly surprised with both the product AND service. I received my purchase in less than a week and would not hesitate to order again.
Review by Jenfer2 years ago
Just looked thru your latest catalog and find a number of Anti Trump stuff. How stupid does a company have to be to deliberately insult half of their potential customers? This customer is gone. Cancel, cancel, cancel.
Review by Boycute2 years ago
A nightmare to deal with customer service. The hung up on me twice after my package showed delivered but never showed up. I was told by customer service that it was my problem and to deal with it. Dont waste your time with them its truly not worth it.
Review by Kilat3 years ago
Would give them less than one star if I could. This group is by far THE WORST catalog group i have ever shopped. Tried to call customer service today and hung up after spending 20 grueling minutes listening to the same scratchy song over and over. Customer service is not awful, it's just flat out lacking. Very bad experience both on their website and on the phone. How they stay in business is beyond me.
Review by Prabaharan4 years ago
I called catalog favorites phone number in the catalog and pushed the appropriate number to get to check order status. I was connected to the order center. The order center could not connect me so I dialed another number. Upon calling this number, I again, connected to the order center. Finally on the third call I got through to the customer service.
I had ordered five items. one was a special order. I stated that this was for my husbands birthday and would I get charged extra for a separate shipment for the special order. I did not receive anything before his birthday.
Upon calling the customer service the day after his birthday, I was told that the people in Oregon that took the order does not know what they are doing. a box should have been checked so the order would have gone out minus the special order, that would have allowed his gift to arrive on time. Why do they have a company doing their job for them-poorly-continue to do it?
Review by Ebba4 years ago
I wish I had gone and reviewed this company before I ordered from them. If I had, I would have seen all of the terrible reviews about this company and would have NEVER ordered anything from them.
I ordered a pair a pj's on 12/25/15 and as of 1/12/16, I have yet to receive them. I sent an email to their "help" address and never received a response from them. Then I called them today, 1/12/16, and the lack of customer services is just almost unbelievable. I cannot believe that a business like this still operates.
Any other business would be offering to refund the shipping or give some sort of discount towards the order. But no, Catalog Favorites doesn't do anything.
I worked in retail for over 17 years and so I know how to provide good customer service. The fact that the two people I spoke to, couldn't care what so ever, that I was upset b/c I had yet to receive my package almost 3 weeks after I ordered it and had the audacity to make excuses on why I hadn’t received the order, just blows my mind.
Needless to say, this will be returned as soon as I get this package. And will be writing a negative review on every possible website I can find about this company!
Review by Crec4 years ago
I ordered a cute dachshund trinket box, and even though I wrote to them several times, I never heard anything and of course never got my trinket box. It's a shame, too. They have some cute things and I would love to have ordered a few more things, but not ever again!
Review by Bafford Derrow5 years ago
I ordered an aireal view puzzle and after sending me the wrong image (didn't even have the address I requested) they continued to screw me around for 2 months before telling me the couldn't give me what I ordered. I ended up getting a refund, but still had to pay for shipping and processing of the defective puzzle. And they have a hidden vip club that you automatically have to sign up for so they can charge you $15 a month for absolutely nothing until you call and cancel it. This website is a big joke! I've never had so much trouble for absolutely nothing before, I didn't even get the item I initally wanted. Definetly not worth the price or headache. Save yourself a lot of trouble and shop another site!
Review by Akudo9 years ago
Evertime I have orderd from this site,, I was happy with the product
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