If I could leave negative stars I would!! From start to finish I’ve had one issue after another. We had to have a hitch installed that ended up taking over 6 hours and we were quoted 2. Our camper had some cosmetic issues upon inspection those issues were never addressed with the MFGR. Slept in my brand new camper 2 nights after a total of 80 miles of travel to our location and home...NUMEROUS ISSUES with the unit came to light so we contact Castle Country RV...seemed as though things were going to be set straight I’m a quick fashion or so I was told. After weeks of phone calls and little to no response from Castle Country and between pointing fingers from MFGR and Castle Country I picked up my camper with half the work done that was supposed to be!! very very dissatisfied and wouldn’t buy a dog house from these people!!!
Review by Chrisjedi1 month ago
Absolutely the best experience I have ever had purchasing a vehicle or RV. Every staff member was so kind and really gave us first class service. I would gladly do business with them again.
Review by Skool Tolmatsky1 month ago
The staff was very friendly and knowledgeable. Their pricing was the best we could find in the state. Their walk-through orientation was very thorough and easy to follow. I definitely recommend them if you're in the market for a trailer or motorhome.
Review by AlejoMuheez1 month ago
I like that they did not play games with the price. It was what was advertised.
Review by Selajeva Geth2 months ago
We found just what we were looking for in a travel trailer at Castle Country RV for the right price. So far our experience has been excellent. Wade Butler was our salesman and he was very helpful and informative. Trevor and Travis helped us get our trailer set up and ready to go. We are really enjoying trying out all the features on our trailer and look forward to many happy years of camping!
Review by Numms2 months ago
Keith from the Helper store was very good to work with, very professional and knowledgable. We picked up our fifth-wheel at the Logan store, where Ben did a fantastic job showing us the unit and demonstrating all the features. Thank you Castle RV!
Review by Vydehi2 months ago
Great experience, honest, answered all my questions, , would definitely recommend them
Review by Ellenbourg3 months ago
Great customer service, always responsive, love our new Redwood
Review by Nelly Doretha3 months ago
We had a great experience working with Staci to find the camping trailer that best fits our family. She was helpful and generous to stay a few minutes late to walk us through different options. We went to other RV dealers in UT and felt rushed as the store was closing. Staci was great at communicating and the dealership did an exceptional job at getting the trailer prepped quickly.
Review by Stammkunde3 months ago
Great group of guys and gals to work with. They were very good about answering all my questions and willing to help me get set up to pull my new trailer.
Review by Kendel3 months ago
Great to work with. Will definitely use them again & recomend them.
Review by Masfdesigner3 months ago
Took a down payment from me on a Trailer that was sold to someone else, had to spend more money to get the same Trailer only a year newer. Waited weeks to get it to have it show up with more options than was ordered so had to spend more money. Took a day off work to meet The delivery man to find out that he wasn’t coming until the next day because of a mistake in scheduling.
Review by Suthathip3 months ago
We just put a down payment on a new trailer and will be picking it up this week. We are out of state and are driving over 700 miles to get there and are on a limited time to pick up and drive another 700 miles home. We've been working with John and so far have agreed to meet the day we get there and do a thorough walk thru and paperwork. We are hoping that everything is cleaned, turned on and some water put in the fresh tank, propane tanks are full and 2 new batteries have been installed and everything has been gone through all before we arrive so that we can make sure EVERYTHING works perfectly before we leave. We will update this review after we take delivery. Hoping to give Castle Country RV 5 stars when we drive away with the new trailer.
Review by Bafford3 months ago
These guys were great to work with. Took care of all our reservations with the RV be for we bought it. No surprises. It was refreshing.
Review by TNewman3 months ago
Spencer England was awesome!!! He put together a great deal for us and catered to our specific needs. I am very grateful to him for the terrific care!!! Loving our new RV!!!
Review by Isotope Hellis3 months ago
Good price before fees. I enjoyed our purchase. The problem was how we were told that we were being charged fees "required by the state of Utah". The problem with this is I do not like liars. here is a list of the fees posed as state required:
Dealer Prep fee: $455
This fee is charged on a new small travel trailer.
Doc fee: $195
Documentation fees must be listed separately and not identified as state-mandated fees, per, mved.utah.gov.
I would have walked from the deal if we hadn't already invested so much time into it. I also would like to mention that the camper cost less than 20k. so these fees I feel are relatively high for the cost of the camper.
Review by Mellado3 months ago
You have gone the extra mile to help us and guide us with our grate purches. All are so nice and helpfull. We have mention to our frieds that is the would like one to contact you.thanks for all of you help.
Review by Syze3 months ago
Keith was a great salesman. Very accommodating and knowledgable. He was able to bring in the trailer we wanted from their Logan sight to Helper to save us time driving there. Thanks to everyone that helped us at Castle Country RV.
Review by Vimbai3 months ago
Had a great experience. Wonderful customer service, John our salesman was very helpful, polite and fun to be around.
Review by Theo Rosbrook3 months ago
Sales experience was great and they gave the best price BUT... Service and tech is horrible. My trailer got dropped off and the hot water heater does not work, The electrical part of the fridge does not work, damage to the table / trim / and other areas (they said they would replace table and trim months ago but still have yet to see them. I've call service to walk me through fixing the hot water heater and fridge but they are ZERO HELP. Access panels they refer to don't exist and they have ZERO desire to fix it. I now have one hell of a expensive box with no fridge and hot water.
Review by Leuven3 months ago
I’m extremely pleased with these folks at the Logan facility. They did what they said they would when they said they would. On top of that when I return around 10 days later to see about a adjustment on my unit unannounced, there service tech made the adjustment with no grumbling or moaning right then.
I would use these folks again if the occasion occurred.
Review by Dzxmjf4 months ago
We had a great experience at Castle Country RV. Honestly we were comparison shopping and had money down on another trailer from a competitor, but we liked the selection. Ok, it isn't a huge lot and yes it is gravel and the offices are nothing fancy, but their knowledgeable work force guided us from trailer selection to step-by-step instructions after our purchase. Wade, Ben and Elmo were amazing. They were patient with us as first time buyers. We were pleasantly surprised by a nice gift bag of goodies in our fridge. I'm not a reviewer, but felt the need to acknowledge a solid RV company.
Review by Afew4 months ago
My Outside Frig Cover disappeared, just a few hours after purchase. They refused to reimburse. At least 15 problems with NEW rig, at pickup ! Same old story; they smile at purchase pick up, and don't know you afterwords. How can you run a biz like that !!!!!!!!!!!!
Review by Expect4 months ago
Kieth was the man. He took such good care of us. We bought a camper from 2007 that had a slide-out and all the bells and whistle’s. We paid $10,000 and it was worth every penny. I highly recommend these guys. We drove from bountiful Utah all the way to helper to pick it up