I have use cash app for years. Recently I've had two scams/fraudulent charges on my cash app card. I celebrated a birthday and a lot of family members sent me money via the cash app. Before the end of the day all of my money was gone! I contacted customer service via email because that's the only way you can contact them! I received computer-generated responses and still have not resolved my issue! I wish I could file a lawsuit against this bad company!
Review by Emmanson Oãtiel1 month ago
utter garbage. No customer service they are quick to take money and will shut down your account for no rhythm or reason and tell you to refer to Terms of Service. where is my refund??? Read in reddit I am not the only one to have my account shut down for no reason.
Review by Cuppateaman Aréstegui1 month ago
If I could give Cash App less than one star, I would. I have been using this app for awhile - and thought I really liked it - UNTIL they stole money from my mom! My mom cannot access a "cashtag" account that has almost $2,000 in it. So - you can combine two "cashtag" accounts easily enough if you change phone or e-mail HOWEVER, my mom has 3 cashtag accounts (long story) and cannot access the cashtag that actually has the money in it. I tried contacting Cash App to which I promptly received the feedback of "your mom has to contact us directly". Ok - fair enough. HOWEVER, my mom has BEEN contacting Cash App (which you can only access via their support e-mail - no phone) and has had no response. I've escalated this to the attorney general. But, I have to say, I would be happy to see this whole company go down in flames right about now. This is pure bullsh$t.
Review by CrisSeattle Derrow1 month ago
I think a lot of the disaster reviews are fake. Just a hunch.
Review by Queedie2 months ago
I purchased a ps4 from a cash app approved person $johnsavage23,he accepted payment blocked me, wouldn't refund nor did he send the merchandise. When I contacted Cash App they said to ask for a refund, HE BLOCKED me no can do...I disputed with bank they denied it, cash app wont help.
Review by Bafford2 months ago
I received a email stating my account was closed and I was in violation of "their" terms of service" after I filed a complaint.
Review by MichaelSimonsen Buisine2 months ago
After reading all of these reviews, I couldn’t get off Cash App quick enough! However, I needed to rectify a problem before I did. I emailed customer care and got a very quick and polite response. After a few emails back and forth, the problems were taken care of within 24 hours. I was delighted.
Review by Eliman2 months ago
Hi I use to think cash app was a good app but I've been waiting for money sent to me from another cash app person for over a month they were supposed to merge my accounts so that I could access my funds but to no avail I could contacted them on numerous occasions and I'm still out of 100.00.
Review by Thulasikannan Torop2 months ago
I wish I could give 0 stars!! I was supposed to get paid today via cash app direct deposit and I am still sitting here waiting for my direct deposit to hit. My last direct deposit hit on Thursday at 7 p.m. and now I cannot pay my rent because my direct deposit has not come yet. I will never be using cash app again!! I advise anyone else not to as well.
Review by Storkie2 months ago
I applied for an installment loan a few days ago. It was approved for $3,000. I chose to have my loan deposited into Cash App. I will regret that decision for the rest of my life. After a successful deposit, I had $3,000 available in my Cash App. I filled up on gas and ate at MacDonald's. And that was it! After eating I tried sending my cousin $420 on her Cash App card. But it was a failure. Cash App immediately locked up my card, hers too. They said we were doing fraud or something. I was then forced to look up a Cash App phone number in Google. The search results gave me a "Cash App" tech-support phone number of some sort. So I called who I thought was Cash App. But it wasn't Cash App. It was a theif. That theif hacked into my Cash App and stole all of my money. And now Cash app won't return any of my messages or anything. And there is no phone numbers for me to call. NOTHING! I hate Cash App. And now I have to pay back this loan to CashNetUSA, which totals around $8,000 in the end after interest and fees. I need help on this.
Review by Tiandra Sekaran2 months ago
Hello please I obtained for a cash app card, this is the message I keep getting below for pass 4 days?
Cash Card details approved
Your Cash Card has been approved and is currently being etched by lasers 🤖
Review by Bappi2 months ago
Dont ever search for cash app support. I did today, and it was a scam, they stole over $800.00 from me. And that was my rent money. Now what do I do? No one to contact for help, Delete it NOW!!!!!!!!!!!!
Review by Susieqt Miftahussurur2 months ago
Terrible and definitely not worth your time. Do not use ever. Not secure and terrible customer service.
Review by Belfast2 months ago
I sent $210 to my daughter for her to transfer it to my Mom. She could not do the transfer. I asked her to send the money back to me. She sent the money I replied with a thank you. I checked my account and the money is not there. It has been 4 days now. I sent an email and was told my daughter had to authorize it. She check her account and there is no money in it. I can't wait for the lawsuit against this App. They are thieves.
Review by Ilima Cruspup2 months ago
CashApp has stolen $1,000 from me. If a company has no phone number for customer service you should beware. I had to cancel a transaction because Cashapp wouldn't allow the recipient to collect it. The day after I canceled it, it still was withdrawn from my bank account. I've contacted support by email several times who said they refunded it. I've never had a problem collecting money before but this my bank has not received it. I would never use this app again and will pursue legal action if I don't get it back.
Review by GiorgZ Derrow2 months ago
Cash app stole my money. I had a tenant pay rent for 3 months to cash app, they took the money and I never got it. They don't communicate over the phone and when I finally got a "canned" response that my account was compromised and that I need to open a new account, they wanted my banking information and my bank passwords. What a SCAM I am missing over $4500
Review by Ziria Derrow2 months ago
My cash app corrupted and made 2 withdrawals from my bank and then made 2 unauthorized payments because the buttons were not working properly and did otherwise than directed. I also was missing buttons from the home screen and couldn't see my history or contacts. There lack of customer service is astonishing. Do not trust this app.
I can't believe for one second that you are not aware that the app can corrupt and do unintended things to a customers bank account and cash app account? As a matter of fact my very first cash app transaction sent a payment to someone not even in my contact list but I was able to cancel and hasn't happened again in 2 years or more. Explain how that can happen? Don't know the person and not in my contacts anywhere on my phone.??
Review by Tesmeah Fasihuddin2 months ago
Had an account. Broke my phone. Couldn’t remember sign in info with new phone. Had to setup a new account. Had 320$ on the old one. Contacted cash ap. They asked for a handful of things. 9 to be exact. I sent them all the info. Never heard back. I honestly believe they stole the money. They responded to my first emails promptly. Ever since I gave them the info I’ve sent over a dozen emails in 2 weeks. Not a single response. Curious to see if they even respond to this
Review by PrincessC Miekle2 months ago
Had 1681.00 in funds, all of it was received by people who owed me money. And I had those funds untouched for almost a year when I registered an account with cash app June 2018 ,with the last money received on June 2019. It wasnt until I decided to factory reset my phone on September 2019 that my fund disappeared. I tried to log into my account and it kept telling me to enter the last 4 digit of my cc that non of my card has. I try to merge all emails and phone numbers associated with success, but my funds say $0.00 now.. I've been emailing cash app and now awaiting their response. I've have since unlinked my debit card number until this gets resolved, if ever. Seems to me that most people in this thread have different situations and everyone single one of us are less likely to ever get this resolved. All of our funds are in limbo.
Review by Glynnie2 months ago
My account was debited three days ago and I still do not have access to my bit coins. I had to call my bank to dispute the charges, a real pain. Stay away from this service..
Review by Veres Clawdy2 months ago
Cash app is trash. I signed up for direct deposit from my job. I get paid on Friday’s and they hold the money 1 to 3 business days. How does that work? Just release my money when the banks posts it
Review by Tamnna2 months ago
They took my money without me authorizing anything. I want my money back
Review by Spaska2 months ago
Everyone needs to go to consumer financial protection bureau. If we don’t follow through we will get no justice. Go to consumerfinance.gov and file a complaint
Review by Stemac2 months ago
Sent my daughter money and it will not let her withdraw the full amount!!! Keeps getting “not authorized” when she tries! That money does NOT belong to CASH app for them to “decide” when to release it to her. I have used CASH app for years. I am ANGRY!
Review by Elemer2 months ago
Is there any way to refund the money which I paid to purchase a bitcoin?