I had ordered my daughter a pack of 18 LOL dolls for Christmas last year 2017. Got them late! Box was very damaged supper taped all over. Open it. The box and all 18 of the LOL dolls were fake!! I tried to get a refund back and they wouldn’t. And so very upset because money is supper tight as is. And I lost $119. Never got the real LOL’s.
Review by Dharmit1 year ago
Just read the other reviews. They are all spot on. I've NEVER had such a terrible experience with a retailer. If, however, you decide to ignore literally everyone else's review, do yourself a favor and use PayPal or some other such service that will help get your money back for fraudulent items. These people won't acknowledge you after they have your money. Also, consider running to your local market and picking up some Excedrin for the inevitable headache.
Review by Mitsyp1 year ago
Never order from this company. I ordered 2 fairies at two different times. They were to be in before Christmas. When I still had not received them in January I tried contacting them and my phone calls never went through. I finally received them after contacting my credit card company. They came directly from China in flimsy bubble wrap in the original package. The boxes were busted as well as the fairy. Again tried contacting them and did not get a response. NEVER, NEVER order from them. Scam!
Review by Orora1 year ago
Ordered a brand name product and received a knock off. Contacted company and never received any responses. Wasted 70 dollars on this company. DO NOT buy anything from them. Wish you could give zero stars because that's what they deserve.
Review by Angelin1 year ago
Eggies - No Shell Hard Boiled Egg Maker (6 Pieces)
I ordered these eggies aver a month ago, and have yet to receive them. The email and the telephone number are bogus.
Review by Peggg Baarendse1 year ago
They don’t even deserve one star. They actually get NEGATIVE stars. They sell knock off items after advertising them as authentic versions. When you follow their return protocol, they claim they never received it and will ignore all further requests and communication from you. I had waited 8 weeks for the piece of junk I had received from them and returned it immediately. It’s been 6 months since the item was received by them and still no refund. They ignore all attempts to communicate. I am going to expose this company for the fraud that they are in every single way possible so that others don’t get scammed as well. This will include a televised news segment exposing their shady practices and also filing a class action law suit. I will not stop until they are shut down.
Review by Katsiaryna Shimokihara1 year ago
I bought the box of 18 LOL dolls for my daughter as a Christmas gift. They arrive after Christmas and the box was already torn up. The outside box looks real looks like the tore it open and put in the fake dolls. All the dolls are fake with visible screws in the back. In addition the head is soft and the neck were swelled like diseased babies. The dresses had no color and paint on some of the eyes smeared. Most definitely cheap fake ones.
I emailed their sales office ([email protected]) but they will not refund. This is a Chinese company selling fake goods. STAY AWAY!!!
Review by Natpapat Bugün1 year ago
I bought a portable ionic water bottle from Casescene that didn't work. Its been 4 months and countless emails trying to get a replacment or refund which they said they would but still havent. Now they just ignore my emails altogether
Review by Bertty1 year ago
Early November I purchased a flying fairy for a Christmas present $24.95. Item did not arrive until late January. The fairy wasn't the one I ordered. It looked like something you would purchase for $1 from the dollar tree. I had sent several emails looking for my order with no response. I did a dispute with my bank and suddenly receive my item within 2 weeks.
When I got my delivery confirmation I replied back to tell them I wasn't happy with my purchase. I received a reply that I would need to return the item at my expense (I checked with the post office $14.25) within 30 days. My response to them was it took you over 70 days to get it to me and you expect me to return it in 30 days. I received a copy of their return policy. I will never do business with this company again.
PS: When I got home today I plugged the fairy up too see if it even worked. It immediately started smoking.
Review by DustinD1 year ago
I had ordered silly monkey (order No 140062) on 20th Oct 2017. I have written twice on support. I have received mail from support team that have dispatched the order but till date I have not received my order.
This is first time I have seen online purchasing site who are cheating to customers.
Review by Rasheen1 year ago
Ordered L.O.L. dolls for $50 and it took 4 weeks to receive them and they are FAKE. Do NOT order anything from this company. I have sent several emails with no response and the number you call just disconnects you.
Review by PandAnonyme Zubkiene1 year ago
So they give you 30 days from date of purchase to return it. This is a joke as you don't receive it until after 30 days. BIG SCAM. I still haven't got my product. Although I have emailed them several times,, I never received a response until today. Something needs to be done about this company.
Review by Sharpo1 year ago
Ordered Magical Flying Fairy on Novenber 25 and I have yet to recieve. They should be put out of business!!!! They charged my debit card immediately. I emailed with no response . I obviously got scammed.
Review by Adrolt JoAnnecustomer1 year ago
Bought toys for my daughters for Christmas. Arrived but they were fakes or knock offs.
Have tried numerous times to contact them but phone number doesn't work and get no response from any social media sites.
Reported to BBB, but this company didn't even respond to them!
Review by Toffy Pezman1 year ago
This is one of the WORST companies I have ordered from. They do not respond to any emails and when I FINALLY received my order, which was late, the box was DESTROYED. Horrible people. Horrible customer service
Review by Porty1 year ago
I have been waiting for my item for 5 weeks it was supposed to be my daughter Xmas present I have checked everyday tryed to call and email still no response I even went to there Facebook and still haven't received my order or money
Review by Veenit1 year ago
This company will rip you off! They will take your money, then you will maybe receive the item in 4-6 weeks and then when you find out it is a piece of crap they will refuse to refund your money because their return policy is 30 days from purchase. Which you haven't even received from China yet. The US attorney general office is investigating their business and importing of goods.
Review by Preetam1 year ago
Ordered an item several weeks ago for Christmas. After emailing their customer service 5 times, never getting a response, the item showed up today. Of course, it’s broken, in Chinese stamped labeling. I just wish their website had been more straight forward and honest with consumers. Now they won’t respond to my emails on the damaged item. After finding the return policy online I have to pay to ship it back to get a refund if they receive my item within 30 days of purchase? Wow! Talk about fraud! It took more than 30 days to get to me!!!! I suggest this company respond to my emails ASAP!!
Review by Antonian1 year ago
Not returning emails or calls regarding a purchase I made. I never received the items and they charg
I ordered toys for Christmas at the end of October. They charged my card and never received items and they won't answer my emails or calls
Review by Moonflower1 year ago
Horrible place to shop would never order again placed an order receive some LOL dolls be for Christmas got them a month later they look bootleg the accessories that they came with them don't even fit the doll we ordered a box of four, two of them are the same. When place in water the color is suppose to change, does none of that.. Would never order again from here
Review by Rasit1 year ago
I ORDERED 3 LOL SURPRISE DOLLS ON DECEMBER 4TH. AS OF DECEMBER 21ST , MY ORDER IS STILL PROCESSING YET THE MONEY IS OUT OF MT ACCOUNT!! NO ONE ANSWERS THE PHONE OR EMAILS! THIS , INDEED, WAS SCAM! THEY SHOULD NOT BE ALLOWED TO STAY IN BUSINESS ESPECIALLY AFTER NOW READING HOW DISSATISFIED OTHER PEOPLE ARE. I'M SORRY I FELL FOR IT BUT YOU DON'T HAVE TOO! DO NOT ORDER FROM THEM!!
Review by Pharm1 year ago
I ordered a set of the Funny Monkey finger toys, Monkey Heard a set of 6 from Case Scene. I received an invoice number, my card was charge $84.95. I have not heard from them or received the product as of 1/3/18. I have tried contacting them by email, phone, and no response to my inquiries.
I see that many other people have the same complaint. What recourse do we have.
Review by BiGsMoKa1 year ago
I ORDERED 3 FLYING FAIRY DOLLS IN OCT. NEVER RECEIVED THEM PHONED THE NUMBER WILL NOT TAKE CALLS AND THE EMAIL IS NOT RESPONDING
Review by Aries Denisenko1 year ago
Placed an ordered on November 14th 2017 LOL triple surprise dolls for my grand-daughter for Christmas & it is now January 2nd 2018 and have not received item. I have sent numerous e-mails and tried endlessly to call number on PayPal bill. I have filed a dispute and unfortunately have not had any good results. This is a terrible company that make false promises and break hearts of little kids WAITING FOR A SPECIAL GIFT. SHAME ON YOU.
Review by Ethwyn Fazlani1 year ago
I wouldn’t pick any stars to give these scammers!!! Bought lol dolls for my daughter for Christmas and they are knock offs. 1 of the dolls heads was broke off, paint is chipped everywhere on all 6 I ordered. Shoes are not removable, the bottle lids are all broke off and the list could go on and on. They won’t refund my $ unless I pay to ship their fake products back. Wish I knew it was from China before I ordered them