Never use avoid!!!. 6 months of hell from this company. We bought our car in December 2018
, weve had nothing but trouble from a week after owning the car. Over 7 times it went in to be fixed and each time came out with a different fault. I am disabled My daughter has mobility issues but this does not seem to make any difference , they are a load of cowboys. We eventually got the finance company involved after they denied receiving my letters that were sent recorded delivery. They also told the finance company I was happy with my car , when I clearly am not. We went to collect the car after it had been "fixed" it wasn't fixed so we asked to test drive another car of the same make to show them, our car isn't right. We were then told to go home , as they were busy with customers. So as soon as you hand over yiur money and regardless if the car is in warranty. You not classed as a customer.
After a battle, the finance company sent out an independent inspector to inspect the car. He made a report and said car world are at fault for selling me a car that had faults. Carworld disputed these facts. We finally got them to agree on a refund. But now they are digging in their heels so not to pay us. They can not keep to o e story but constantly change their mi d's on how We shouk d be paid. Firstly the go ance company pay us. Then in the next breath , they wait for the finance company to pay them, then we get told 3 days for a BACS payment. And now the finance company are with holding information from them. Anything to make this whole orderal even worse than its been. The fact is they have the car back so pay me my money. This should be classed as theft!. We heavily rely on a car . We have wheelchairs to transport. I have no way of getting my daughter to school on Monday. Please stay away from this company and go to a reputable dealership.
Review by Clamonta1 year ago
UPDATE 7/6/18- The finance director at Car World has reached out to me to arrange their mechanic to look at the car. Will update!
What a disappointment! Went to test drive a VW Tiguan, then came back a few days later to purchase. Everything seemed on the up-and-up, loved the car. Then, less than a week later, it dies on the side of the road. Car World has us tow the car- at OUR expense- to THEIR mechanic. Big mistake. How long should it take to peek at a car and see what's wrong with it? In my experience with fleet trucks, even if a place is slammed, it should only take 3 days, max. This car was at the mechanic long enough to run out the 15-day lemon law limit. We deal with the mechanic, get the car back. All seems fine. Then we take it for an oil change, as the warning came on in the car... and learn about the cracked transmission mount, the starter almost out... we call Car World 4, 5, 6 times... and have never heard one peep back. Then the roof lining for the sunroof starts sagging, the visor light site is leaking... still no call back. So, it's time for social media! Honestly, I just want them to take this stupid car back and give me my money.
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