Avoid this seller, ordered two suspension arms and after a week received email in German language saying that only one part is available. Suspension arms should be replaced on both site so decided to cancel my order but they told me that one arm was already sent to me. Customer service told me to reject parcel and after receiving it they will do refund. It's two months since order and still waiting for my money , I need to ask my bank to deal with it. Avoid!
Review by Cristabella4 months ago
AVOID AT ALL COSTS.
It’s a bit of a lottery that you’ll get the correct item.
I ordered a rear right caliper and got a rear left. You will also wait a very long time for a refund, if you get one at all.
Like most folk I have purchased all sorts of items online from various countries and maybe I’ve been lucky but this is the worst company I’ve ever dealt with.
My car was off the road for weeks waiting for shocks that apparently were bouncing about between Germany and the UK and never arrived. I had to get them elsewhere.
Their prices are competitive if you like a gamble, good luck!
Review by Niurdis5 months ago
Ordered a pair of Arnott air springs for a BMW E70 X5 - they were £120 cheaper than Eurocarparts, so credit card out and duly purchased. It was only after I delved around, I realised that they are based in Germany. Their website, being a co.uk domain was very misleading. So ended up reading the reviews on Trustpilot, and ended up being horrified.
However, two days after I'd ordered them, they sent me a DHL tracking number, and purchasing them on the Monday, they arrived that Friday from their distribution centre in Germany, to Southampton. With the massive savings over UK suppliers, I can do nothing but thank Cartech One, and award them the ful 10/10/
Review by BStrick6 months ago
This company was great in getting the part to me and very helpful when I needed to return it back to them, this would resulted in 4 stars BUT getting my refund for the part has taken nearly a month and I still do NOT have my money back, I have had to chase the company continuously and still waiting.
Review by Yoka6 months ago
Mostly satisfied with the parts i received. I ordered a complete front and rear brake kit for a 2003 X5. Everything arrived in good order with the exception of the front brake pads. The box was in a terrible condition and the retainer clips are broken even though the packet is still sealed. I tried to call their uk number (option 4) to complain about the broken pads. First time i held for 34 minutes listening to some dreadful music designed to make you hang up. Then i called them again and pressed option 1 to order a new part. Instant answer. The lady told me to call again as it was friday and the defective parts number is busy on a Friday ? I did that and held for an additional 15 minutes without reply. I called again and tried option 2, wow, same lady answered but was not able to assist. Told me to call back in 15 minutes and it would certainly be answered. Nonsense, still no reply on option 4. Its really disheartening to see that people feel that it is fine to do business in this manner. Its not ethical or moral. Easy to take your money, not easy to talk to you when you have a minor issue that any regular business would easily fix. It shameful. I wont be spending any more money with them despite their good pricing. Its great when it all works out, but reviews on this site clearly tell a different story. Its shameful practice.
Review by Ysabel7 months ago
I have been waiting for a refund on a faulty part since 12th July when they agreed to refund me. Since then I have been promised a refund but it never comes. I would not buy from these people again, they have now said they have a problem with there accounts process, i'm tired of the promises.
Review by Paudy7 months ago
Great product. And an excellent price delivered on time.
Review by Journ7 months ago
Claimed I didn’t have an order or an account with them, but proceeded to charge me £72.78 anyways, never delivered any parts and then lied to my bank claiming they did to get a refund reversed. Should be jailed for their fraudulent activities
Review by Ancateu7 months ago
I ordered my timing belt kit, not realising this company was based in germany as it has a .co.uk site. Anyway after ordering and realising this was the case, i panicked a little and ended up reading some really bad reviews, but all was to late, so i thought what will be will be. I can now confirm all panick was unnecessary, as my part did arrive and is now fitted at a fraction of the price. I would of gave this company a 5 star if they were more informative on order confirmation, as i didnt recieve this till the following day. The delivery time ended up being 5 days aswell which is great if your not in a rush for your parts.this delivery time wasnt explained in the order conformation either which left me abit clueless. If this company would be abit more informative in there order summarys they would of definitely got 5 stars from me. But overall im happy the part arrived and was also the correct part. So thankyou and will definitely be ordering in the future, now that i no what to expect. Jason
Review by Forthehorde Parshyn7 months ago
Ordered rear callipers for a mini, they sent only one and wrong part, we sent back and asked for a refund which they did for the calliper we sent back, the calliper they forgot to send took us 2 months and loads of emails to get refunded, won't use them again
Review by Jjesse8 months ago
I had experience with doggy auto parts online seller. So I paid extra attention to this one and found out these bad reviews. But the price were still too good and tried to go ahead by paying with PayPal. Stangely enough I can't use PayPal, the only option to pay for the order is with ur card details. So, stay away from this site, cause once u paid with ur card details considered as total lost. If we can manage to pay with PayPal, then PayPal will get our money back, but they don't want us to use paypal. Stay Away
Review by Durrotul8 months ago
very good prices, delivery a little slow, DHL sent it all over Germany before sending to UK 4 days.
Review by Sharhea8 months ago
Probably, this shop would be OK for European users but for UK, due to driving in opposite side, parts will not always fit and they DO NOT respond to requests regarding returns. I've given up after many times trying to contact them. Users from UK, beware.
Review by Vicomte8 months ago
Fast service parts arrived in good order would reccomend
Review by Mikesha9 months ago
Ordered caliper late Friday pm, received following Thursday am. All good, no complaints whatsoever.
Review by Sviatoslav Boerth9 months ago
Excellent service, easy to negotiate the web site and had the right information for me to proceed with the order. Arrived on time with no issues at all.
Review by Senathi Rawas9 months ago
Very good service,quick and cheap. I would recommend.
Review by Sweetpeaz9 months ago
My order arrived very quickly from Germany to the UK. Prices were very good & products were excellent
Review by Croes10 months ago
Very satisfied with parts received good quality, well packaged & delivery was very quick would definitely use again .
Review by Bazilio10 months ago
Bought as 'in stock' and 3 day delivery available only to be refunded 3 weeks later saying they're out of stock. Very poor customer service. Will never use again.
Review by Oyefeso Sanguinè10 months ago
First class service and item will certainly use again.
Review by Joohan10 months ago
Ordered a new turbo price was really good could not find 1 anywhere as cheap .5 days and it turned up well packaged and like it said brand new with gaskets very happy indeed first class service will use again and passed the word around cheers guys
Review by Trendell Wafstet10 months ago
Stay clear of this company, they give all appearances of being a UK based company, and provided an option for next day delivery, for which I paid a total of £7.90 as I needed the part urgently. Six days later the part still hadn't turned up and yet when I called them, I get a German guy on the phone claiming they don't offer next day delivery, and that it's 4 working days standard. Yes, but I paid for next day delivery I said. No, we don't offer that he said, it's impossible, we're in Germany. Their website states at the top of the page "Fast delivery in 2-3 working days"(They failed to meet even this claim) So I have to assume this is their claimed standard delivery option. I have an invoice stating the delivery date as 21st of June, which is the day after I ordered the part! For what I paid, I could have easily sourced the part in the UK and had it a lot sooner.
Review by MattyChappas10 months ago
Part was £75 cheaper than local specialist. If you can accept the fact it will take a while to turn up (to the parcel centre, my address consisted of my house number, city and county), the customer service is non existent and the tracking is in German then by all means order from them. I'll risk it again. Worth it for the savings alone.
Review by Ayslin Derrow11 months ago
I ordered some pork sausages and a whole smoked ham but after 2 years they sent me some smoked pork and a whole ham sausage! Avoid, unless you enjoy being screwed over, or under.