3 stars just because of the taxi I hired earlier this summer. If it was for the car for rent I rented in Portugal would be 1 star. I paid once for the rent to cars.Booking .com with full insurance so I wouldn’t worry for extra costs. I was supposed to pay only for child booster and for returning the car at different city. However when I came to Goldcar I was told that the insurance I paid for was worth nothing, so not to worry I paid additional charge. Then after I returned the car I received an email from Goldcar with the “final” costs, claiming 0. After some time I saw a charge of 50 euro on my Master card. I asked Goldcar what was that for, as I never received an invoice and they told me extra cleaning, because we didn’t clean the car. Then after some time I saw another charge of 41 euro, this was for the highway, though i received an invoice for this one. So finally without the experience for gasoline I ended up paying around 500 euro for economy car for just 3 days rent! When I read the offer on Cars.booking.com the price was far from what I paid and I think telling me that I’m full insured and “no hidden charges” was misleading. Also the claim that you’ll not pay road charges was misleading I ended up paying for hiring highway device and charges for highway. So I think going directly to the car hiring company instead of ordering through cars.booking.com is better way to have a clear idea of what’s gonna cost you.
Review by Tedge Chistopher3 months ago
Cars.booking.com is an absolute scam, my partner arrived late as his flight got delayed and they gave away his car even though he had provide his flight number. They refused to give him another one even though they had other cars, and they refused to refund him too even though he did show up. He's stranded at the airport now and his only other option is to spend a fortune on a taxi to get to his b&b which is going to cost more than 100 €.
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