I am trying for the last 4 days to change dates on my a reservation, filed a complaint and received emails telling me to call the company, no phone number is provided. The 1800 does not permit making any changes. Service is real bad! I will not use this company again.
Review by MissCG6 months ago
Terrible customer service.
Review by Rouda1 year ago
Completely unacceptable. I used this site as a first time customer for personal car rentals. Upon booking I was told I would receive unlimited miles and the price of the vendor selected was $10 cheaper a day than other competitors. I looked up reviews on the car company I was renting from and they were relatively poor but the bottom line was to make sure you read through all the documents prior to signing as they were great at adding additional charges. I went through everything with a fine tooth comb, clicked purchase, prepaid and then received a confirmation email stating details already relayed as well as look at the companies policies of the car company I had selected. I read through these as well following the due diligence the reviews had advised come to find out it was not unlimited. I called the car service provider thinking this might just be a standard form and did not relay to my rental and they confirmed additional fees would apply. I called to cancel the order with Car Rentals and explained the situation and to my disbelief Car Rentals confirmed they were aware of this and had several complaints of similar nature in the past and would be willing to offer a limited reimbursement but an administrative fee would apply. I cannot believe they would not make this knowledge accessible to the user PRIOR to booking and furthermore had the audacity to charge an administrative fee. When I went on to inquire what companies actually had unlimited mileage I was told they were few and far between and not offered ANY company to book from yet ALL of their car companies they use state clearly there is unlimited mileage. I thought that it was just the car company not clearly communicating with the site but I am baffled to hear that it is the site itself that intentionally hides the additional charges to make you feel as though you are getting a good rate. Word to the wise, if you are fooled call and cancel the card with your credit card company. You shouldn't have to pay this scam site a dime especially during a time of bereavement such as mine.
Review by Timesha2 years ago
Be very careful to check alll conditions - like, where you need to pick-up you car? In some Airports you need to be picked up by local rep. from other company and go to some local office to pick-up you car.
The local rep. was sitting outside the Airport in a car!
In a crowded airport this car can be very difficult to spot/find, when you do not have any detailed info on where to find it. I only found it by help from local representatives from another car-rental agency.
This model is very time consuming, inconvenient and tiresome. When you finally arrive to the local car -rental office, you are asked to consider/buy extra insurance, because the local rental company only has a base-agreement with carrental.com, where you need to pay for damages first and then get money from carrental.com on request, when you return. This means the full insurance that carrentals.com is offering you - is basically useless! I paid for it upfront/on booking, but still had to pay out a full deposit of €2000 on arrival. Not a reservation on my creadit card, but a full payout. it is unacceptable.
In general - the conditions offered are clear if you remember to read everything in small writting, but this is exactly what you should not need to do - it is very tiresome. The rental model is basically too inconvenient.
From now on, we will only book with a car-rental company that has a local office and representatives as well as pick-up directly in the airport. We will make sure to call the local office to check everything before we book anything.
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Sylvan Way 6