Very disappointed by Carpisa! I bought a new handbag in December and a few screws came off between February and April. I wrote to Carpisa to get replacement screws, but they wrote back that they could only offer me free shippment on a new purchase and would not send me any replacement parts. Very disappointing! I won't buy from Carpisa again.
Review by Efie1 year ago
Carpisa GO customer service sucks. Just because we are from other country and you do not want to warrant your products? It is within 1 day that your NEW product (luggage) came with defects. Where is the QA/QC checks? I want my luggage to be replaced. It is really heartaching buying products that have defects spotted within a day. We even went to Rome’s Carpisa GO shop to get it fixed but the staff couldn’t get it solved as well. Please do your job as customer service. I also have not receive your any of your reply via email. Gosh!
Review by Situl Naideth1 year ago
Terrible customer service & poor quality suitcases. Not even sure why this company has a customer service team. The suitcase wheels broke after a few months. Ordered replacements and they came without the screws. Have been following up for over a month and haven't received anything. NO NOT BUY from this company!!!
Review by Crumbley Chalkitis1 year ago
Review by Emiline2 years ago
I order 88euro products from carpisa ( 3 bags and 1 wallet) and they delivered me jjust 2 bags. The customer service is the worst!!! They asked me to send them photos of the items i delivered.Why they dont ask the warehouse what they put in my carton???? no answer and solution 15 days now. DONT ORDER FROM THEM!!!
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