They are terrible. Worst installers ever. Customer service is a joke. I would never use them again.
Review by Lorelyn1 year ago
Ed at Carpet One was wonderful to deal with. He showed up when promised and gave us a prompt estimate at a great price. We were trying to match hardwood with our existing hardwood floor. The installers were excellent. You would never know the floors were not layed at the same time. I would highly recommend this company if you want an outstanding job at an affordable price.
Review by Jillpuss1 year ago
Salesperson, Jessica was knowledgeable about the choices and helpful in making a selection. She kept in touch throughout the purchase and installation. The installer, Mike, and his team did a great job with the installation. Our experience with Carpet One on this and past projects is that they definitely stand behind their work.
Review by Djabou Dowpati1 year ago
The carpet is fine, and it looks good. However, we incurred many expenses after the installation of the carpet. There were holes in the walls, paint on the walls was married, closet and bedroom doors needed adjustment, and we needed to buy a new vacuum cleaner.
Review by Kizzydot1 year ago
I would recommend Carpet One without hesitation. From the time I walked into the store I felt a sincere interest in making sure I got the carpet I was looking for. I felt listened to and all my questions were answered. They were very helpful in letting me take samples home with me. Once the decision was made to work with Carpet One scheduling went without a hitch. They were reliable and dependable. We had a 2 man crew replace the carpet in 3 rooms and they were professional, skilled and very nice to work with. Ours was not an easy assignment and they did a beautiful job!
Review by Paladin Garayoa1 year ago
I worked with Erica and had an exceptional experience. I looked at one particular brand of gym flooring, and they found me a comparable product at a much better price. Erica was prompt, efficient and communicated very well. The covering arrived earlier than expected. My only subtraction was the relative difficulty getting an installation date, and I attribute this to the few qualified techs that can install this product.
I'd work with Erica and Carpet One again with no reservations - they're a good company.
Review by Coffeemonster1 year ago
Terry was an awesome installer. Very professional. Kind. Considerate. Jessica was gracious, friendly, knowledgeable and helpful. Everything went very smoothly. My floors are gorgeous. I am happy. Thank you.
Review by JenteT1 year ago
Ben Foster was a great sales rep for us—and the men he sent to install our Forbo linoleum were professional and meticulous in their work. We could not be happier with the service and the product.
Review by Adamhughes1 year ago
Initially we had issues communicating with office staff but in the end work was done on time and as promised. We only had carpet stretching done and were surprised they wanted payment in advance because no materials were ordered but worked this out.
Review by Aloysious1 year ago
It was a great experience start to finish and I’d buy again in a heartbeat.
Review by Tameko1 year ago
Everyone we have dealt with at Carpet One has been great, from the sales staff to the installers. I highly recommend them.
Review by Zolene1 year ago
Our experience at Carpet One was wonderful! The staff were helpful in showing us samples of what we might want and then explained the importance of the proper padding. The two installers sent to our house were prompt, courteous, and fabulous in their work. They moved moved our furniture quickly and got to work. We were amazed at how rapidly and efficiently they did their work. We are pleased with the quality of the carpet and the quality of the inst
Review by Iredia1 year ago
Salesman was attentive and helpful with design layout. Installers did an excellent and very thorough job.job
Review by Integram1 year ago
The carpet is just gorgeous. The only hiccup was getting the installation scheduled because at times it was hard to reach the scheduler to make last minute changes.
Review by Shaunagh1 year ago
The product is amazing and the installers were perfect!
Review by Baslith Wootson1 year ago
Jessica is a fantastic sales rep. She communicates well and appears to work very hard on behalf of your customers. The installers did a nice job with our carpet installation and we are very pleased with the final result. Because the experience was positive, we just placed a new order for LVT.
Review by Ezlyna Aldooseri1 year ago
From the advice we got on carpet selections, to measuring, to the installation, the result of the carpet that was put down is excellent. It is perfect and more beautiful that we ever expected it to be.
Review by BonoMeArse1 year ago
No complaints, the showroom folks & the installers are experienced professionals.
Review by Rakaposhi Ranada2 years ago
Great Shopping Experience..
Erika, helped us with out selection; courteous, knowledgeable about the products, and got us through the selection process promptly.
Miranda, was a pleasure to work with on scheduling the installation.
Review by DaniH2 years ago
Fabulous service with a smile!
Review by Marzita2 years ago
Great communication. Great customer service and follow up. We changed our choice of flooring a couple of times due to technical issues. They took it all in stride.
Review by Chrisann Retreats2 years ago
The staff and installers definitely get 5 stars from me - they were helpful, professional, and responsive. My only frustration was that we weren't able to find a vinyl plank product that truly color matched my (fairly standard I thought) red oak wood floors. But the staff bent over backwards to try to find one, they worked around my crazy schedule, and even replaced the transition pieces with absolutely no fuss (I didn't like how the original ones fit). I would definitely recommend this knowledgeable and competent team!
Review by Rutila Telle2 years ago
We had been searching for a specific type of tile without success until we got together with Carpet One. We had a little bit of hiccup in the installation on the stairs, but otherwise the experience was just great.