I’ve bought quite a few rugs of carpet call excellent prices and quick delivery
Review by KlaudiaA1 month ago
Excellent and efficient online service. Goods arrived very quickly and in great condition! Thanks.
Review by Ccrawford Denim1 month ago
Just had vinyl planking installed and were exremely happy with overall service.
Store was extremely helpful and gave very prompt service.
The 2 carpet layers that layed the flooring were excellant,they were extremely friendly and helpful not to mention gave 5 star service.
Highly recommend them.
Karen & Ian Robertson
Review by Mabzy1 month ago
Choice was excellent. Purchase was easy. Delivery was within 5 days and the product was very high quality. I was very impressed to say the least! I would have no hesitation recommending Carpet Call if you are purchasing a rug on line. Well done Carpet Call!
Review by Egwin1 month ago
I have very good experience
Review by Whinnah Mauto2 months ago
I had a wonderful experience with carpet call recently, from the online store, to the State Manager, to the store Manager in Ferntree Gully, everyone went out of their way to make sure I was satisfied with my purchase.
Review by Deene2 months ago
My dealings with Carpet Call has been the worst experience of customer service I have ever had. I purchased carpet from the Tuggerah store 5 weeks prior to my required install date. I was swayed by the consultant to purchase the carpet I did on the basis that it was in stock and ready to install. Two days prior to my install date I had not received any advice as to when/what time my install would be taking place. When I phoned the Tuggerah store, I was informed that my installation had been rescheduled. This was done without any communication. When I questioned this I was advised that the carpet was unavailable from manufacturer and nothing could be done to rectify this situation. The install was rescheduled for the following week. Meanwhile I have been unable to move in to my property and have accrued further expenses due to these delays. Due to my concerns regarding the new install date I asked for email confirmation to be provided. I received this from 'head office' confirming my rescheduled install date. I received this email confirmation and was advised that I would be contacted between 7-9am to be informed of my installation time for that day. Installation day arrived and when I had not received a call I contacted the store. The manager Andrew, took no responsibility and told me to call the warehouse. I contacted the warehouse and was advised to call head office. I called head office and was told no one was available to confirm my install time and I would be called back. After waiting 1 hour for a call back that never came I called again. I was put through to a consultant who informed me that again my carpet was unavailable from the manufacturer and would not be available for a further four weeks. I expressed my concerns and was offered an alternative carpet, which was also unavailable. I have requested a refund and I do not wish to deal with this company any further due to their lack of regard for customer service. The representative said “I’m sorry, I understand you must have been excited about your new carpet”. The flow on impacts from this terrible service will prevent me from being able to live in my new home and continue to need to pay storage fees for my furniture. Please avoid this company at all costs, as they are not able to guarantee their services or let their customers know when an order is changed. To say I am disappointed is an understatement.
Invoice/Job No. 54506
Review by Eleen2 months ago
Love my rug, excellent delivery times, great service all round & this is my second purchase & everything was just as good as first time, thanks carpet call.
Review by Changing2 months ago
We purchased a gorgeous rug online! Delivery was made within a few days. Very happy with our purchase.
Review by MisterE2 months ago
My wife and I recently moved to Australia from Auckland - New Zealand and purchased our gorgeous rug from Mr. Raman [Ronnie]. The product quality is brilliant. More importantly, the purchase experience with Raman was remarkably fluid and warm. We also took great notice of the diligence Raman exhibited during our purchase experience. Rightly, we sincerely thank this gentleman. Mubeen and Lili.
Review by Maridali2 months ago
Thank you to Shafi for your great service. Your expertise and helping us find the right colour rugs and runners made the expierience so easy. Your prompt service and delivery was excellent and would highly recomend you to anybody.
Review by NurseRK2 months ago
Happy with the quality & service
Review by CustomerKathie2 months ago
Delivery was within a few days
Review by AlenaB Kugan2 months ago
I purchased a beautiful rug, high quality and so soft to walk on. I’m extremely happy with my item. Easy purchase with fast delivery, thanks again Carpet Call 👍5⭐️
Review by Ahaviyah2 months ago
Purchased supply and install of wood-effect interlocking flooring from Ahmet at CarpetCall Alexandria store. Delighted with the product and overall service. Ahmet was very helpful when choosing the flooring in-store, and throughout the installation process, a good salesman, not at all pushy. The product we chose was in stock, so we had it installed the following week. The installation process went exactly as promised (on time, within the 2-hour window we were advised) and the installation guys did a first-rate job, very neat with great attention to detail. And the price was competitive too. Overall very good experience, 5-stars!
Review by Snooky2 months ago
Lovely product, arrived in good time and packaged very well.
Review by KFoo Laufale2 months ago
We met Raj at the Casula store yesterday and I have to say in terms of customer service this is absolutely the best we have ever received!
Very helpful in deciding what colours would look great with our flooring and furniture, a true gentleman to deal with and would recommend him to anyone!
Review by Reyder2 months ago
Easy to order online and extremely prompt delivery.
Review by Jaqualine Shemar2 months ago
Amazing rug, fantastic costumer service
Review by Crystalynn2 months ago
the delivery was very quick, and the delivery guy was very courteous.
The carpet looks great and just like the photos on line.
I was very happy
Review by Pidoe3 months ago
Review by Corinthian3 months ago
I was pleasantly surprised with the prompt delivery of my beautiful rug. Can't fault Carpet Call
Review by Rukhia3 months ago
Had my house carpeted by Carpet Call Prospect and found it to be easier than I thought it would be , Thanks to the staff there they were more than helpful. They were there when they said they would be to the minute, and did a first class job on laying the carpet.
Thank You Carpet Call Prospect.
Review by Natchapa3 months ago
Very happy with service, product, packing and delivery.
Review by CrawDaddyV3 months ago
Really happy with the excellent service by Angela when i had to exchange my new rug. Hassle free and a pleasure to deal with. Staff at the Capalaba store were also very helpful.