Jeff Rivers is extremely rude and unprofessional. Do not do business with this man.
Edit: Please note Jeff's extremely rude and unprofessional response that not only proves my review valid and accurate but also serves as an example to potential customers as to how you will be treated.
Review by Oliviu TeBay1 year ago
We had laminate floor panels installed in our home. The rooms where the installation occurred were living room, dining room, kitchen, breakfast room, laundry room and home theater area.
The installer did a fantastic job. Patrick our sales man came out to the house and brought samples of trim. He insists he shows us a bright white trim against our cream colored walls in the living room. The only thing he showed us was the wood trim samples that were going to be used to match the cabinets in the kitchen. My husband and I were under the impression the wood trim was going to be used throughout the house.
We called Patrick at the Tulsa Hills store and told him we expected all the trim to be wood stained instead of this gaudy white trim that was installed, he said he would talk to his manager and call us back and see what he could do. He called us back and told us it would cost $650 to replace the trim. Now we just spent close to $7000 with this company.
Prior to these problems we also inquired about carpeting for 3 bed rooms and installation of a putting green turf surface which measured 16ft x 17 ft.
They have definitely lost that sale and told Patrick I will never do business with them again. You know if they really cared about our business they would of called us back and tried to gain our trust but I guess since they got their money up front customer satisfaction doesn't count
Review by KimCatrone1 year ago
Everything went smooth and turned out great.
Review by Mallorca1 year ago
Excellent service from start to finish. Scott, in sales was informative and helped us make the best selection for our needs. The installers were friendly, professional, kept the work site neat and tidy all day, were respectful and informative. I am so very pleased with the job done and the pricing was great, too. Wouldn't go anywhere else for flooring. Thanks!!
Review by Mayforce1 year ago
They were very polite and helpful in looking and ordering my flooring. The installers were polite and hardly any waste and they didn't mess up the trim so I didn't have to touch up. I was very pleased. Won't go anywhere else and I appreciate Toby at the Tulsa Hill store in Tulsa.
Review by Drackett1 year ago
Great in store experience. Installers showed up a the agreed time and did a very good job of installing our carpet. They also checked to see that I was completely satisfied with their work before they left. I will gladly buy from again.
Review by Asselman Chonchradha1 year ago
We had an excellent experience with Carpet One. From the decision making process, the sale, and the installation, everything went very well. It is not surprising to have a good shopping experience, or shouldn't be, but it was the installation where we saw a difference. The crew was on time, courteous, cleaned up after themselves, and sensitive to the value of our belongings.
And the carpet looks great. Thank you.
Review by Extension1 year ago
they responded to questions and issues very quickly and fixed everything to my satisfaction in a very responseable manner....i would buy from them again with out hesitation.
Review by BenjiiXXV1 year ago
I loved my experience at Tulsa hills Daniel is amazing to work with.
Review by Naile1 year ago
Eric was great in helping us pick out the carpet and scheduling the installation. An overall great experience.
Review by PerrineR1 year ago
This is our second house remodel to use Carpet One on all flooring. Jeff Rivers in sales has done an outstanding (and patient) job helping with selections and, most important, ensuring that our floors are installed properly. We feel like we got a very fair price with incredibly personalized service.
Review by Centearia Borgersen1 year ago
Lisa, the salesperson at the store, went way beyond what we expected, to help us. She was professional and personable. The reason for four stars and not five, is because of some issues with installation. Our daughter had her whole house done by Carpet One (carpet and tile) and they did an excellent job. The guarantee they have on installation and your satisfaction was all part of our desire to use this company. We would definitely recommend them and use them again.
Review by Playfoot1 year ago
Excellent experience from the sales team, to a random person on the phone, to installation guys. Neat, clean and a job well done!
Review by Sinhalage1 year ago
Duke was an excellent salesman - very patient and very helpful. Tino and his crew were excellent installers - very thorough and also very respectful when working in my house. I appreciate the whole team.
Review by Mcx Alhyani1 year ago
Jeff Rivers is a great asset to your company!
Review by Fandangos MyPurpose2 years ago
Very easy transaction and the carpet and installation was the best
Review by Agernon2 years ago
I am glad I was able to get most all the flooring done at one place. All the work was done in a timely manner and professional. I give it a 5 star rating. Thank You! Brian Ross.
Review by Manodeep2 years ago
Great experience form purchase to installation. All perfect (and I'm not easy tp please) highly recommend.
Review by Eranndes Djan2 years ago
Carpet One was great to work with and the process from start to finish was as seamless as I would have hoped...Thank you for doing a great job!
Review by Darya Derrow2 years ago
Great selection and service!
Review by Tiyhoni2 years ago
Every step from ordering to measuring to delivery & installation went perfect. I had special needs in the my selection of carpet and special needs in the delivery ( 45 + miles from the store to a remote area ) and installation ( stairs & antique pool table ). In stallers & Carpet One salesperson were fantastic to work with.
Review by JTKrebbs2 years ago
The men did a great job of laying carpet. However, I did not like the fact that they opened my personal master bathroom closet to put something in there to get it out of the way. I was home and they could have asked, but didn't. If they had damaged the 'collectable' that I had safely stored there, we would have a problem.
Review by Pintuka Freibert2 years ago
Social Media has become the defacto venue for warning people of bad business and poor customer service. Carpet One has left me only two options...file suit and\or public exposure on Social Media. Here's the latter..
I worked with Carpet One on south Garnett in Tulsa over the course of two weeks in purchasing the 'right' carpet and accesories for my new home. At that time they were helpful and friendly. As required, I paid in advance, in full. A few days later two Hispanic 'boys' (one looked 18 , the other no older than 25) show up to do the install. Only the oldest said he spoke English, and it was VERY little and difficult to communicate. After they were finished I pointed out the transition from my kitchen tile floor to my Living Room was NOT correct. There was a gap and the tile is higher than the carpet. The installer said I "needed a bar there" and that they "did not have one" with them. Duh, it needed a Z-bar! ALL TRANSITION PIECES were specifically discussed and agreed upon in the purchase. But wait! There's much more! Previously there was no carpet in most of the house but there was a transition bar with tack-strip in the bedroom door\hallway where the previous tile met the bedroom carpet. These installers LEFT that bar and tack strip there and laid the carpet over the top and down the hall! NOW theres a huge HUMP in my hall going to the bedroom!! AND, they very poorly made a carpet seam in the bath doorway with LARGE glue lumps that you can see AND FEEL every time you walk on it.
I have spoken with them at the store in person, three (3) times and was assured EACH time that they would fix it. NO ONE has EVER come out. I called... reassured again that they would fix it. Never came out. Now when I call, they will only "take a message" and I never get a call back. Almost $4000.00 and I have to hire someone else to do it right. THIS is what they refer to as "Excellent Customer Service"?? Paul Johnson is the owner...but no luck getting in touch with him. If you call their office, you are immediately greeted with an answering machine and directed to "leave a message." No call backs...
Review by Cablai Plueck2 years ago
They answered all of our questions, assisted us in installing it on our time frame and followed up after to make sure we were satisfied. Love, Love the carpet!!!
Review by Mbana2 years ago
We are so very satisfied with not only the carpet but with the installation. Very professional, fast and courteous! Would definitely use Carpet One and their staff in the future!!