I booked an upgrade onboard P&O Aurora in March 2018. It was for a 55-day cruise on The Aurora leaving Southampton Jan 3rd, 2019.
I had an existing Balcony on "C" deck, but because of existing maintenance noise problems-witnessed by P&O senior staff-I decided to go up a deck into a Deluxe cabin on "B" deck.
I was informed by The Future cruise sales advisor on board Aurora, that they would take care of things,-as I explained that ordinarily I book through Cooperative Travel-first class and completely reliable, have used them for 15 years,never a problem,-and that any discounts under them would be honoured
I had heard nothing from P&O or The Coop travel, when I paid my balance in September 2018.
On Thursday 22nd November 2018, I received emails-I was away-and advised of answerphone messages from Cooperative Travel, that they needed to speak with me urgently.
I contacted them on Friday 23rd November, and they were frantic with worry, as they had been advised by P&O that the balance for £4402 was due for the "upgrade" that neither Cooperative Travel nor myself had been officially advised -during the previous 8 YES EIGHT months!
I complained at the ridiculously short notice that we had both been given and advised that Cooperative Travel had remonstrated with P&O, that they had never been informed by them, and that the demand to pay by
Monday 9 am on 26th December -or the cabin would be sold- was nothing short of blackmail! because of P&O's maladministration!
Cooperative Travel reiterated to P&O that they had not been informed of the upgrade, and that I had paid the due balance back in September.
Cooperative Travel are a first-class reputable Company and my email box is cleared daily!
I have emailed P&O several times, and they claim a Guest Relations Executive is dealing with our complaint! 10 days and nothing!
P&O used to stand for quality, care and excellence.
It is now under The Carnival Brand-an American Behemoth that is only interested in cramming as many people on board as many ships as possible
P&O used to mean Popular and Outstanding, now it is Poor and Ordinary
Clearly, this complaint in isolation-does not bother P&O, but it should!
On 6th Dec 2018, P&O advised me that The Customer Relations "Executive" would be in touch "shortly" this is quite reassuring as they have only had this 15 days
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