I'm waiting for the return of my €374 deposit since may 2019. I have already sent 3 e-mail reminders, but carlease only replied on my first e-mail, saying they are sorry and the return of the money is 'waiting for approval'. Ever since nothing happened. It is now october 2019. Last month I went to the Discovery Gardens branch (where I rented the car) to complain. The lady couldn't help me and refered back to their headoffice. Some kind of dept. which handles the return of deposits. I don't know what's happening there, but either they are sleeping or they ran out of money and can't pay back. Sofar I can only conclude that this looks like theft. I will continue to send e-mail reminders and meanwhile I would simply dissuade anybody to rent a car from Carlease Dubai.
Review by MJamali2 months ago
I rented a car for 10 months on a teacher deal from their branch in Al Quoz (Dubai) and persevered with a whole host of problems. Firstly, I was stung for accidental damage which I thought would have been covered in the rental costs. My courtesy car was a battered and bruised Chevrolet which in my opinion was not road worthy (one of the rear windows wouldn't stay closed...) and trying to change this car was something of a mission (refusal to respond to emails, phone calls etc was only the beginning...). I returned my car on July 13th and to this day (22nd August) I am still waiting for the deposit to be returned. They continue to feed me excuses and say it's still under process and continually send clearly fake emails to the so-called "Deposit Tracker Team" to give you false sense of hope. I have filed a complaint to the DED which should hopefully sort out this hopeless and lacklustre company. Take your money elsewhere and avoid this company at all costs.
Review by Litts3 months ago
If I could I would give zero star as a rating, these people invested in very effective system how to get the clients in and take their money. I believe they make money not from renting the cars but from peoples deposits. It has been a mission to get our money back, 1 deposit is retruned, the second one is still pending.
Review by Mawsie Bepopier4 months ago
If I could give this company less than one star I would. Do not rent with them.
They gave me an unregistered car, which was stopped by police and taken by them. The general manager refused to speak to me. I have had no apology or compensation for the experience or the taxi back to my apartment.
Impossible to get deposit back. They have kept my deposit rolling for three years now. As I could not get my deposit, I always rented with them again. However after my experience with the unregistered car, I will never rent with them again.
I cannot warn the public enough about this company.
Review by Laurerius6 months ago
Worst service, they are thief’s do not trust them
You will regret and they will not give your deposit back also they wont come back to you
Review by Unclelo7 months ago
Worst car rental company in Dubai
Review by Markeo7 months ago
Exactly the same! They don't return the deposit.What a pity that I have not seen these reviews before.
Review by MattiV10 months ago
Never ever - they rented us a car without the insurance and Mulkiya renewed (happy to share the full thread of emails if Car Lease denies it). They don't take our calls or hang up, decided to terminate the contract without giving notice or reason... We still have to show the renewed Mulkiya to the Police and Car Lease is still unable to provide it or share a plan on how they will provide it in time... Bear in mind that if you go for Car Lease you should be prepared to treat with unprofessional people who might put you at risk.
Review by Bns11 months ago
DO NOT GO WITH CARLEASE
Have been following up for 2 months with unanswered emails, when I threatened to go to the police they assured me my payment would be in my account, it has been a few weeks now and still nothing.
Review by ArthurCasalta11 months ago
I hired a car from Carlease (Dubai) in August (great car) but still haven't received my deposit back. I have contacted by email, phone and even went back to the place of hire. The response each time, someone will get back to you!
Still waiting......I have contacted DED now.
I kept all correspondences from Carlease, so it should really help my case.
It is such a shame as customer service here (UAE), compared to home (UK) is amazing.
Try to avoid using them, I'm sure there are plenty other choices.
Review by Gim11 months ago
Carlease company has been cheating its customer since many years . In my case they have used my credit card information to charge me twice the rent amount and once I reported this to the owner name Aswani , he has refused to refund my money despite the fact that using someone credit card is a criminal offense . In fact this company is running its business based on such frauds wherein they charge to the customer without the consent of the customer and even do not give back the deposit amount after returning the car . In my case there is total AED 1500 deposit + 2200 double charge amount ( Total AED 3700 ) is yet not paid despite my regular follow up with company . I have filed a complaint with DED and I am now filing a criminal offense complaint in police as well . Please refrain to use this company for car rental .
Review by Sonul1 year ago
I really wish I had seen these reviews before and I would have never dealt with this company!! Most incompetent people working for the company, worst customer service encountered, pointless lame promises and yet no response received. I have been following up on my deposit return for over 2 weeks now, and they fail to revert. I picked them up from entertainer (although I could not use the app to avail a service and had to rent the car on a normal rental basis). Never dealing with them again and will make sure to spread the word-of-mouth much as possible.
Review by Aoibhe1 year ago
They have charged me twice and have not returned my deposit. Despite months of emails and phone exchanges still no response.
The collection department claims they can not do anything and once I was promised to have it returned but it that was over 2 months ago now.
Total thieves and scammers
Review by Seasons Kennewell1 year ago
Just the same as everyone else on here, they would not return my deposit. I handed back the car on the 9th July 2018 and have rang them every week and used the 'deposit tracker' service numerous times. It is now October. Often they would say it was 'in process' or the line would get cut off, hmmmm. I contacted the police but they didn't reply so I used the DED consumer rights website and rang 600 545 5555. Within a week my deposit has been returned. Don't let them get away with it.
Review by BBitterSweetSymphony1 year ago
AVOID AT ALL COSTS!!!! You will not have your deposit returned. Even after the contractual 20 days post handing the vehicle back you will be made to chase and chase any refund.
The company will also not allow you to speak to the deposit tracker team directly by phone. Instead you will be left with having to wait for call backs - which never come and emails which are never replied to.
Their email for those who do not have it is deposit _ tracker at car lease dot ae
Totally unprofessional and a terrible experience. Avoid this company and go with a more reliable company such as Hertz.ae
Review by Thezz1 year ago
Like everyone else here, I have been chasing my deposit of 1500aed for 2 months now. They avoid calls and emails as much as they can. I called them every single day to keep pushing them but the staff are so unhelpful. Eventually I had enough so I contacted Dubai Police, CID department. When I informed Carlease that I had gone to the police, they refunded my money the next day. It is absolutely disgusting behaviour from them but I urge you all to contact the police and inform Carlease as this will make the process quicker. I will never be using these scam artists again!
Review by Marielsa1 year ago
WARNING do not do business with this company. They will take a 2000 AED security deposit from you and NOT refund it despite telling you over and over that it is "under process". Complete scammers. Company has confirmed we are due a refund yet we have been waiting months while it is under process. Beware!
Review by Eye1 year ago
We hired two cars from this Company on 9th April and have still not had my deposits returned now 22 May. We have email them (they don't reply) and called them several times but just excuses. I was promised it would be returned on 15th May but still nothing and have now incurred interest on my credit card of 279 dirhams because of this Company. Avoid them the service is terrible and I cannot believe they are allowed to trade like this. PLEASE REFUND MY DEPOSIT !!!
Review by Mosaid1 year ago
It’s been over 100 days since I returned the car, and till today I haven’t received my deposit yet, although the terms mentions that it will be returned in 20 working days. I’ve sent several emails and reminders but unfortunately didn’t get any kind feedback, just ignorance. Even my consecutive phone calls and follow ups failed to get me any kind of feedback or update on the status. I got fed up with promises that the concerned team is currently busy and will call me back shortly.
If you don’t have an extra 1500 AED to give away. I highly recommend avoid dealing with this company. Just stay away with peace of mind…
Review by Cvegtol1 year ago
have not returned deposit to me 1500 dirhams - AVOID
Review by Sumanto2 years ago
Terrible service once you return one of their cars. They have had my (£300/$400) deposit plus my remaining car rental payment for 3 months and counting.
I have had to constantly chase this company every week to find out what is going on and get progress updates, however I am still out of pocket.
Will definitely select an alternative car rental company if I ever find myself in Dubai again.
Would not recommend.
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Turtle Creek Boulevard 2911
United Arab Emirates