My husband and I bought a car from Amin Fatouraee at the Reisterstown Road location today. It was a smooth and pleasant experience. Amin was incredibly patient. He answered all of our questions and did not pressure us into making a purchase. The facilities are clean, comfortable and modern.
Review by Bafford4 months ago
Horrible experience. Bought a $30,000 lemon from the Laurel, Maryland location. They put my family’s safety at risk as our power steering locked up on the highway just a few months after purchasing. Of course they claim that your warranty will cover the cost, until you get the bill.
Looking into Maryland Lemon Laws as we speak.
Review by Takye10 months ago
I emailed Carbiz on a Friday afternoon about a specific car. They arranged financing, evaluated our trade-in, let us test drive the car and completed the sale in 2 hours total the next day. For once buying a car wasn't a painful experience!!
Review by Himavardhan10 months ago
Went in to look at a specific car found online. The process was pressure and hassle free which I appreciated the most. I would definitely return for future purchases.
Review by TheBows Velikanov10 months ago
Great high end car selections and good customer service. I would not recommend purchasing the extended warranty through GW; because most independent dealerships do not accept it.
Review by Callumn10 months ago
Customer service was underwhelming. There were a couple of glitches and I was able to get an adequate response but it took some work on my part. Also, I arrived with cash and knowing exactly what I wanted; it should have been a very "clean" and easy transaction. However, I was there for over 1-1/2 hours.
Personally, I will attempt not to use this particular CarBiz location again.
Review by NoviMichigab11 months ago
Great business ! Will be back when getting my next car
Review by Achanjot11 months ago
This has been the best car shopping experience ever! I searched online for the exact car that was at Carbiz for over 2 months. The sales person was knowledgeable, very nice and everyone that I dealt with was extremely professional. I will purchase all of my cars from Carbiz in the future, its so easy!!!!!!
Review by Sbams11 months ago
I had a good experience with Carbiz. The salesman was helpful and informative. The car is great, I brought it to a service center to have it checked out and it's basically like new. Only complaint is that there was a scuff on the front bumper that would have cost me $300 to have replaced at the dealership, so they buffed the spot and put paint on it. There are also a few dings in the paint but nothing intolerable. Also, they stated it would be detailed when I picked it up, but it wasn't. Overall, it was a good experience.
Review by Grubs Derrow11 months ago
We have purchased 3 cars through Carbiz and have been quite satisfied with the service we received.
Review by Pho Derrow11 months ago
Fortunately none of my family were injured when we slid on ice into a tree. However, I was so sad when I saw the amount of damage to my car to the point it had to be towed. I was anticipating that the damage report from the CarBiz repair center was that my car was totaled. I received the complete opposite update which was my car was affordably repairable and the work could be completed in one week. Wow! The professional service that I received from the moment I contacted Carbiz to the moment I retrieved my repaired and detailed car was over the top. Many thanks to the entire CarBiz team.
Review by Abdulwahab Matharoo11 months ago
It was quick and everyone was so nice
Review by Manidip11 months ago
Paperwork was complete and the wait after that was too long. A lot of whispering.
Review by Sidni Rodegher11 months ago
-.- Dude it takes them weeks to finish that contract -.- !!!!! when you text the specialist you get no answer back >!!!
Online buying ,online my a.. -.- OMG!!!!!!!!!!
Review by Shamecca11 months ago
The overall experience was lessened by the overbearing, high-pressure tactics, and condescending demeanor of the salesperson, Javier: Clean & appealing show room, polite receptionist, and welcoming staff. However, Javier wasted no time in trying to oversell needless aftermarket gear. He definitely did not live up to the “no-haggle” business motto. What’s worse, he was extremely condescending and misogynistic . Even before I entered the car, he manexplained how I should handle and/or drive a vehicle. Gender aside, as a professionally trained driver, who’s been handling especializad vehicles for several years, I did not appreciate the snarky comments. Perhaps Javier should keep the machismo out of the workplace. I like the car OK, but I’m definitely not returning!
Review by Flak Vieva11 months ago
Great to work with and made across the state purchasing much easier and with less hassle than even local purchasing.
Review by Vanette11 months ago
The whole process if purchasing m car from start to finish was streamlined with no drama or surprises. They take great care to explain the process and address any issues that nay arise. A totally pleasant experience
Review by MARCSena11 months ago
Was having trouble finding what I wanted for the price I could pay. Carbiz had the exact car I was looking for and at a reasonable price. Jason Jacovsky, the sales person, was not pushy and very helpful. Even made it possible for me to have the vehicle inspected before buying. Would buy there again.
Review by Shambesh Babusak11 months ago
For them being a local car dealership they di better than the major car dealership my next will be with carbiz
Review by Mufadal Juhanson11 months ago
Matt was very easy to work with. The dealership has a great selection of premium cars for sale. The condition of the dealership was very nice. I have recommended Carbiz to a friend, and he went a bought a car from them as well. He also had a great experience. I would buy from Carbiz again.
Review by Nobie Angseesing11 months ago
Very disappointed. They sold me a "high end" vehicle and I have had nothing but problems and no help from them. Never again stay away.
Review by Welet Stasiukaityte11 months ago
The service is good.
Review by Grannyomy11 months ago
People there were great! I called about the Jeep and made appointment. The jeep was detailed and ready to look at, it was just emaculat. Fell in love and bought it. I knew the price and got it just for that!
Review by Deise Classen11 months ago
Excellent service - kind, helpful staff, knowledgeable, personable and easygoing sales expert (Javier).
The showroom is gorgeous, clean and very orderly.
They have a variety of automobiles for every buyer's taste and they are very well detailed and look and smell like brand new - I love that!
Review by Jace1 year ago
I ran across these guys while doing a lot of online research looking for a specific used car I wanted. They're a breath of fresh air compared to most used car lots. The sales people aren't on commission and they try to make the buying process feel more like a trendy electronics purchase than a car purchase. They'll deliver a vehicle to your door if you like, even if you live close to an hour away like I did. And while I was there, I literally saw people come in to look at and test drive cars they flat out said they just "wanted to check out, but aren't really interested in buying". That was no problem for this place. They even made the effort to find me a better interest rate on my loan than the already good rate my credit union approved me for. A+