Ruby has been a lifesaver. Best thing we ever did was hire Ruby!
Review by RubyRo3 weeks ago
So far so good! Been using Ruby for a few months now. This has been the best way to get my phone calls answered without disrupting my day. I have confidence that Ruby will answer all my potential clients, gather information, and send over the info so I can return the call at my convenience! Ruby sets the hook, and I reel them in! A win-win for everyone.
Review by Stalter3 weeks ago
Ruby Receptionist provides the professional reception services that all businesses should offer clients and potential clients. It is easy to initiate the service and a pleasure to work with all the staff.
Review by WilliamWeaver3 weeks ago
Perfect fit for our company! Their awesome staff provide terrific service. Very diligent in their work - their messages are always accurate and timely. I was getting complaints from my previous service but no more - thank goodness I found Ruby!
Review by Pandamonium4 weeks ago
Nice people to work with. Ruby solved a big issue for us because we are so spread out across the country!+
Review by GLuigi1 month ago
Great response for notification. Always polite and informational to our customers and anyone calling. Highly recommend this Company to others. Have been looking at Ruby for almost 2 yrs. Disappointed I did not start with them a long time ago.
Review by Alteration Fithall1 month ago
We're new to Ruby Receptionists. But so far, they have been excellent! Their receptionists are smart, friendly and poised. We had a very bad experience with a previous answering service. This experience with Ruby has been a night and day difference. I'm very comfortable with them representing our professional practice as the first point of contact. I'd highly recommend them to anyone in need of this service.
Review by Corsin Zamiatina1 month ago
I went from having 4 employees to only having 1 and was having a hard time answering all my calls. Using Ruby is seamless and so much better than having calls go to voicemail. The messages are very thorough, and I have not had one single complaint from clients about the person answering the phone!
Review by Shaneilahi VanderSchaaf1 month ago
I love having Ruby on my team!
Review by Noved1 month ago
I have been so impressed and telling all of my Realtor associates; that I like, ;) LOL JK about Ruby Reception's service and how it has changed our business. Thank you for making this ONE of the BEST investments in our business EVER!
Review by Enrada Aworo1 month ago
Wonderful service. Customers get the exact impression of my company that I want them to have.. friendly, professional, caring. My life is easier now!
Review by Mowrin Grishilda1 month ago
Great firm to work with.
Review by James Duram1 month ago
Excellent service - my customers say they receive great service
Review by Sacarra Muckert1 month ago
Excellent service with a virtual smile.
Review by LaschBuild1 month ago
took to long to call me back
Review by LinBe1 month ago
Ruby Receptionists is a cut above the rest. We were with two other virtual receptionist companies and they were both terrible. Ruby has delivered!
Review by Unicorncatprincess Nilamani2 months ago
Beware of this company selling you services that they do not offer. They will bill you continuously and customer service is highly delayed. They will rack up your minutes to charge you more each month. There call forwarding and call options are nonexistent. Even when you make changes in your phone app they don't work so you have to call into your rep and wait for someone to call you back to make a simple call handling change. Paid over $1k for 40 days of service. Don't use this company.
Review by Eurospar Ortus2 months ago
Outstanding customer service with user-friendly apps!
Review by Gidy2 months ago
Ruby is terrific and has been a huge help for our small business. The receptionists make client satisfaction a top priority. The app is very helpful. The usage plans, however are extremely expensive if you exceed the minutes in your plan. I do find that halfway through the month, I have to keep careful track. Last month, my overage fee ended up almost doubling my monthly rate.
Review by Rhiannnon Prokop2 months ago
I've used the service for almost two years. I am not a heavy user for most of the time but when I need them they are very good. They can be on the more costly side for an answering service but the quality has been consistently good.
Review by Helliey Kriese2 months ago
Great service. Efficient and professional.
Review by DextopUK2 months ago
They're pricing was immediately raised and the two representatives who won who actually seem to care was no longer assigned to the account leaving us with someone that was not involved in the whole process to try and handle our account.
Review by Turkia Heasley2 months ago
Alot of back and forth on getting the screening right. Some days it's spot on, others it's like they didn't read the script. But, it's a work in progress and a good relationship.
Review by Jumpingmad Adifedilor2 months ago
Raises your prices every year! Watch out! They add to their program and charge you for new features you did not request.
Review by Azatha2 months ago
Exceeds all our expectations. Nothing negative what so ever.