I just wanted to inform you that are experience on the charter service provided was excellent. The driver, Mr. Erick Smith, was professional, competent, friendly and personable. Without his interaction with the bus load of aging pilots from another era, the trip would not have been the same. We appreciate the service you provided and the people you hire. I sincerely hope your business continues to thrive in the future.
Thank you again,
Review by Shanequia1 week ago
It was excellent
Review by Starkraving Moliakova1 week ago
Service excellent, buses arrived on time and were immculate, and the drivers were friendl/courteous
Review by Zarni3 weeks ago
Leon was most knowledgeable and profesdional. Service and driver was exceptional.
Review by Bobette3 weeks ago
The bus rental was EXCELLENT!!!!!
THE DRIVER, EDDIE WAS EXCEPTIONAL!
THE BUSWAS CLEAN AND ATTRACTIVE AND COMFORTABLE.
WE WOULD ABSOLUTELY CALL YOU AGAIN WHEN WE NEED YOU!
Review by ArturSC4 weeks ago
IT WAS VERY DIFFICULT TO COMMUNICATE WITH NICK AFTER BOOKING TO CLARIFY ERRORS ON MY CONTRACT. BECAUSE OF THIS THE BUS PICKED UP 50+ PASSENGERS AND LEFT THE HOTEL 30 MINUTES TOO EARLY WHICH CAUSED ARRIVAL TO BE 15 MINUTES TOO EARLY CREATING A BACKUP AT THE VENUE WHICH WAS UNPREPARED FOR EARLY ARRIVALS
Review by Tegid1 month ago
Everything was great and smooth, busses arrived on time and drivers were friendly and accommodating
Review by Charmane Piispa1 month ago
Review by Nito Absa1 month ago
Driver was great. Very professional and friendly.
Terrible communication after I booked and paid for the bus. Itenenary asked for and submitted multiple times. Even then bus driver was expecting us an hour earlier to board than the itenerary stated. Bus was poor. At least 5 broken seats that only reclined completely pass the stop point making them unusable. For what I paid very disappointed. Will not use this company in the future.
Review by Drumkilbo1 month ago
Driver was on time, bus was clean and ready to go. Driver was courteous and we had a great time.
Review by Berhane Stokely1 month ago
Great customer service and exceptional communication skills.
Review by Daintel1 month ago
I was a little concerned about timelines with ordering a tour bus for 50 people for a pick up in Queens. However there was absolutely no issues; the driver got there early and we departed on time with no issues getting around Queens. He was professional and I was very impressed with how he was able to maneuver the large bus in the small packed streets of Flushing! I highly recommend this bus company!
Review by Sandish Dyner1 month ago
The double decker bus was cool but the toilet needed help. There was blue liquid that would spill out after you flush and there was no hand sanitizer!
Review by Nahirobi1 month ago
From the very start of my plans to hire a bus company to transport a group of 26 seniors to visit a museum in the San Francisco Presidio , I searched the internet for the highest rated bus company and chose US Coachways, Inc. through www.uscoachways,com. From the very beginning the service was excellent. The cost was lower than any other company I searched for. They kept in contact with me during the whole process from the reservation to the end of our trip. The bus driver was exceptionally courteous and receptive to all on board. The bus was very clean and in new condition. I'll be a repeat customer in the future.
Review by Jonhnata Saukulak1 month ago
From making the reservation to the timeliness of the company for pick up and return, it was all done in a seamless manner. I will use them again for sure.
Review by Jaakko Mbote2 months ago
Great service !
Review by Rzi Manea2 months ago
Driver was on time. Motor coach was a great experience for everyone. Our driver, Adam, was exceptional. Numerous riders comments on MY survey card that Adam was a clear contributor to a great day in Lancaster County.
Review by Teissakh2 months ago
Review by MAPcustomer Devine2 months ago
The bus was on time the driver was courteous and knowledgeable
Review by Rammers2 months ago
If I could leave 0 stars I would. I requested a charter for an event based on a quote that they provided me 12 days before my event. When a week passed without receiving confirmation, I reached out to my sales rep by phone. He informed me in no uncertain terms that, while they had not finalized the booking, they would honor the fare quoted, and that I should I proceed with my plans. So imagine my surprise when at the close of business (approximately 6pm) on the Tuesday before my event scheduled on Saturday, I received an email from a completely different sales rep informing me that they in fact would not be honoring the fare, saying it would cost nearly 50% more than the price I was promised, and demanding that I inform them immediately if I would accept these extortionate terms. As they had cleverly timed this email for the close of business, I could not get the sales representative who sent the email on the phone. So in essence, they attempted to extort an additional $300+ from me, knowing that they were leaving me only THREE DAYS to find a replacement. Now they will correctly point out that their contract says reservations and pricing are not set and subject to change until you receive confirmation. However, their sales representative told me explicitly over the phone that my price would not increase, thereby robbing me of an additional week in which I could have been searching for a replacement. I cannot for the life of me imagine why they thought leaving me with three days notice after explicitly promising me that price would not increase is acceptable, but I disagree. As I attempted to make my reservation 12 days in advance, they had no reason to take the actions that they did, and their sales representative lied to me on the phone in order to keep me on the line so they could try and force me to pay nearly 50% more than I had agreed to by limiting my time to find a replacement. It frankly amounts to a shakedown. I will never so much as attempt to do business with this company again, and I am posting this review to warn others that they will engage in deceptive behavior to provide you with the lowest quote, and then force you pay far more.
Review by Oderica2 months ago
This company is very unscrupulous. First, they don't tell you that they do not have availability, they take all your information and give a quote. This reservation was made on July 23 for August 3rd. I kept getting e-mails that it is being processed and I personally called my agent who said that they are backed up and will get back to me. Than 4 days before my event, I get a call that says that they cancel my charter because they do not have availability. I would have accepted them telling me that in the beginning not at the last minute. I will write to all my affiliated churches around the United States to not use US Coachways for deceiving customers and non professional behavior.
Review by Obviously2 months ago
All as described and expected. Bus driver was on time and congenial. All went as planned with our schedule. Would be 5 stars, if the bathroom was pristine, but for our day trip, this was fine.
Review by Krantwr2 months ago
The entire experience was smooth and easy. The bus was here early and everyone enjoyed the experience.
Review by Mayoderro2 months ago
Everything went smooth from booking the bus through dropping our crew off after our event.
Review by Zome Handasyde2 months ago
driver right on time. Did a good job with quick loading job and knew where he was going. He arrived on time at 10:00 and got us to Pearl River by 11:00.