My school was given tickets to a field trip via a grant and BusBank was able to help me when I could not find another company that was able to make two busses available within two weeks of the event. I booked with BusBank about a week before we had the trip, and the booking could not have been easier. Once two of the other teachers dropped out of the trip, BusBank allowed me to change my reservation to one bus and was very easy to work with.
When the bus arrived, it was on time and extremely clean. The driver was early, professional, and very accommodating.
I can not think of one thing that did not go well with our reservation. BusBank saved us in a last-minute jam and we had a great experience. I will be returning to them for future field trip needs.
Review by Scinell Galadima1 month ago
Words cannot describe the excellent customer service that our district received from your company. Administrators complimented the professionalism of all of your drivers. I had several drivers that circled back after their last drop off to ensure that all of the students were delivered to their campuses. Our team was so appreciative of that gesture.
Your organization has a client for life! Thank you again!
Review by GregyM1 month ago
strong communication, timeliness, and smooth rides
Review by Chilespurs2 months ago
The BusBank team (Philip for coordinating, John for driving) was great to work with all-around. The email conversation with Philip to coordinate was timely, easy and thorough - and John was super nice and on-time. Plus the bus was in really good condition. Thanks, BusBank!
Review by Pravda2 months ago
I can not thank you enough. Our program has been using BusBank for a few years now and they have always come through. This year we sent the check to the old address I was concerned thought we would not have any busses. David (think that is the correct name) just kept telling me to breathe we are going to take care of you. He managed to get us two air conditioned coach busses. Our parents and scholars were overjoyed.
Concord Freedom School
Review by Edotche Salit2 months ago
Excellent customer service-I was left without a bus two days prior to trip by US COACHways and Bus Bank saved the day. Driver arrived on time and was courteous and friendly.
Review by Balinder2 months ago
Excellent customer service from Philip! He literally saved the day when a scheduling issue developed at the last minute. I highly recommend BusBank.
Review by Darkseen Romar3 months ago
We used buses for our sons wedding. Very professional staff. Will definitely use again
Review by Wisecheekan Pribeagu3 months ago
Philip is great to work with!
Review by Exikon3 months ago
I used Buster Shuttle Service for our son's wedding in Jacksonville, FL last month. I, as well as all of our guests, have nothing but praise and great things to say about the service we received! The website makes it so simple and easy to make changes and updates as our needs changed. Our driver was very courteous and accommodating to us as our times changed briefly (due to photographer needs). Should I ever need to arrange shuttle services again, I would definitely use Buster and will recommend it to our friends and family.
Review by Sweater3 months ago
Excellent product--the charter bus showed up on-time (early, even), was in immaculate condition, and the driver was very affable and professional.
The on-line booking format was easy to use to set the reservation up in the first place and the follow up notifications, etc. were informative and well-timed.
Most important to us was the tremendous customer service--very friendly, helpful, knowledgeable and prompt! They have actual human beings available 24/7 that you can call and they take immediate action to answer questions/fix issues.
We will ABSOLUTELY use BusBank for our Charter Bus needs in the future!
Review by Zailan3 months ago
Very simple booking process, very competitive pricing, bus was exactly as described. Very positive experience. The only negative was that the driver pulled up across the street from our venue, in downtown Los Angeles, and unfortunately our elderly constituents were forced to cross a busy street. I will definitely make sure to mention this the next time we book through BusBank. I didn't realize that I would need to make such a request.
Review by Moragn Ciesiul3 months ago
our driver was on his phone during majority of the drive and was not using a wireless headpiece! it was very inconsiderate and unprofessional on his part. when he was not on a call, he was texting or fidgeting with his phone. our safety was compromised on this ride.
the sound system was not working and we could not connect with the Bluetooth in his vehicle.
Review by Liø Bougas4 months ago
Bus Bank has amazing service!
We were thrilled with our recent booking with them - the bus was brand new and spotless, our driver was pleasant and accommodating, and we had a wonderful trip overall that went seamlessly. We will continue to work with Bus Bank moving forward on all our large party events.
Review by Tófalvi Tomminello4 months ago
The pre-planning and booking process was great, and the bus and driver were clean and nice, but I heard from my wedding guests that the bus did not do a second loop to each of the 4 stops as I had requested and paid for. He did one loop and parked at the church, and guests were left at the hotels waiting for the 2nd round of the shuttle.
Review by Alchimiste4 months ago
Rather expensive; otherwise good.
Review by Arsovic Ahin4 months ago
My overall experience was really good. Having no experience in the charter bus world, they helped lead me through everything needed. They chartered a great service that was perfect for my needs.
I suppose the only qualm I would have is that I was needing to email them on the regular to get information from them, but that was ok, as they did respond. Would certainly use again.
Review by TeaFairy4 months ago
It was very easy to make a reservation through BusBank. Their staff are very responsive, and our bus driver was excellent.
Review by Ariyo5 months ago
The coach itself was great! The driver was a bit difficult to communicate with and the restroom door was locked for the whole trip.
Review by AkX5 months ago
Adam, our driver, was on time. His bus was very nice and clean. He was very nice.
Review by Joonyeob5 months ago
Absolutely incredible! I was concerned after we had a contract for 4 days transporting 400 people to various locations fell through with another company two days before our attendees arrived. In a panic, I emailed all the companies I could find on a Sunday. Philip May from BusBank was one of the first to respond Monday morning, with an online itinerary already prepared based on my needs! He was able to coordinate all of our needs for the following four days, he was always prompt to respond, understanding and extremely helpful! Good service is so hard to find these days and I was very leery that it was not a locally owned company, more of a broker, but they 100% came through! I got texts every day with the drivers names and phone numbers about an hour before they arrived ON TIME even!
Review by Overhatted5 months ago
Our driver was on time and willing to accommodate our wedding party and guests! It was a wonderful experience and I know our guests appreciated the service.
Review by Cncfl Casher5 months ago
Great driver, very helpful, timely and accommodating. Bus is old but adequate for short
Review by AnonySpxwn Asoyuf6 months ago
We used BusBank to get a bus for a school trip on VERY short notice. They not only were able to get us a mini-bus, but they also were able to offer us the cheapest price by several hundred dollars.
Our bus driver was precious and super kind!!
We will happily use them again.
Review by Leesl Jurkenik7 months ago
Great experience and enjoyed working with Lee and his team. They made it so easy.